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Added 6 mins ago
AF
Financial Service Representative - LendDirect Office 1586
Attain Finance
Calgary, AB
- Full-time
…empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 21 mins ago
AI
Manager, Marketing - AGF Capital Partners
AGF Investments
Toronto, ON
- Full-time
Reporting to the Director, Marketing for AGF Capital Partners, the Manager, Marketing will lead marketing and investor communications for our affiliate businesses.
Added 21 mins ago
W
Sr People & Culture Generalist
Wynford
Toronto, ON
- Full-time
This is a role that combines operational responsibility with meaningful advisory work. One day you might be helping a manager navigate a challenging employee situation, and the next you…
Added 21 mins ago
R
Client Sales Support (English Services) (Telework/Hybrid)
Radio-Canada
Toronto, ON
- Full-time
Obtain required credit approvals, traffic schedules and delivery of creative, as needed.
Added 21 mins ago
UO
Financial Analyst, Research Accounting
University of Calgary
Calgary, AB
- Full-time
Research Accounting within the VP Finance & Services is currently seeking a Full-time Temporary Relief Financial Analyst, Research Accounting for approximately 1 year.
Added 21 mins ago
R
Senior Communications and Marketing Specialist, News Marketing (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 21 mins ago
R
JavaScript Senior Developer - OTT Team (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of…
Added 21 mins ago
VB
Manager, Business Finance - IT Planning & Business Partnership
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking a Manager, Business Finance, to join our IT Planning & Business Partnership team in Toronto, ON/St. John's NL.
Added 36 mins ago
ON
Business Planning Specialist
Ontario Northland
North Bay, ON
- $83,538 to $98,280 CAD / year
- Contract
…of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has…
Added 50 mins ago
Manager Corporate Communications | Great West
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
Reporting to the Vice President, Corporate Communications, the Manager, Corporate Communications supports the delivery of Great West’s global external communications agenda that strengthens…
Added 50 mins ago
Director, Insured Services and Compensation Design
Government of Alberta
AB
Job Title: Director, Insured Services and Compensation Design
Added 51 mins ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced project manager to coordinate and manage production infrastructure projects, industrial equipment acquisition, and installation within a manufacturing…
Added 51 mins ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced project manager to coordinate and manage production infrastructure projects, industrial equipment acquisition, and installation within a manufacturing…
Added 51 mins ago
ML
Account Manager
Meet Life Sciences
Canada
- Full-time
I'm partnering with a growing medical communications agency looking to bring on an Account Manager to join its Client Services team!
Added 51 mins ago
A
Senior Engineering Manager
Ausenco
Burnaby, BC
- Full-time
Ausenco is seeking a qualified and highly motivated Senior Engineering Manager experienced in mining projects and/or studies for our Western Canada region.
Added 51 mins ago
KN
Drupal Developer
Knowledge Network Corporation
Burnaby, BC
- Full-time
…Streaming Platforms and working under the supervision of the Senior Manager of Platform Development & Web Operations, you will build and maintain the Drupal capabilities, APIs and…
Added 51 mins ago
JM
Senior Project Manager (Trade Shows, Events, Permanent Installations)
Jack Morton Worldwide
Oakville, ON
- Full-time
We create memorable, strategic experiences for both virtual and live events. We’re looking for a Senior Project Manager (Trade Shows, Events, Permanent Installations) to help bring these…
Added 51 mins ago
TU
Manager, Human Resources
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…Faculty of Science, Dean’s Office, Central UBC offices (Advisory Services, Faculty Relations, Housing, Immigration and Relocation Services, Stay at Work/ Return to Work, Centre for…
Added 51 mins ago
A
Engineering Manager
Ausenco
Burnaby, BC
- Full-time
Ausenco is seeking a qualified and highly motivated Engineering Manager experienced in mining projects and/or studies for our Western Canada region.
Added 51 mins ago
CG
Chef Manager
Compass Group Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Think you have what it takes to be our Chef Manager? Here’s how we’ll know you’ll be successful in the role.
Added 1 hour ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Aylmer, ON
- $45,000 to $49,000 CAD / year
- Part-time
…patience and empathy. While positioning Meridian’s products and services to add value to our Members financial…
Added 1 hour ago
CL
Manager of Studios
Community Living Society
New Westminster, BC
- Full-time
We are actively seeking an innovative, energetic and creative Manager of Studios. Reporting to a Director of Programs, the Manager will be accountable to support Studio employees and…
Added 1 hour ago
CG
Recreation Therapist
Christenson Group of Companies
Lacombe, AB
- Full-time
Assist with the evaluation of Recreation Programs and Services at all sites
Added 1 hour ago
K
Director, Lifecycle & Organic Growth
KOHO
Remote, Canada
- Full-time
- Remote
We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend…
Added 1 hour ago
C
JavaScript Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of…

BMO

Customer Service Representative

Canmore, AB, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Application Deadline:

12/03/2026

Address:

701 8th Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing advice on financial solutions and digital banking options. They also manage operational activities, including cash transactions and branch support, while ensuring compliance with risk and regulatory policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Sales
Interpersonal skills
Problem solving
Digital literacy
Communication
Risk management
Compliance
Inventory management
Relationship building
Team collaboration
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Personal Banking
Credit Cards
Operational Support

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