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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Financial-services or another highly regulated industry experience is particularly relevant to the role.
Added 1 min ago
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Regional Manager, Compliance, Private Wealth
BMO
Montreal, QC
- Full-time
…of evidence based controls across Credit & Counterparty, Non Financial, Liquidity & Funding, Market, Strategic, Reputation, and Environmental & Social Risks. Supports effective and…
Added 1 min ago
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Customer Experience Associate - Sherbrooke & Claremont
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 min ago
VS
Dining Services Manager (2026-11058)
Verve Senior Living
Toronto, ON
- Full-time
The Dining Services Manager is responsible for the overall management of food services within the Residence. This includes meal planning and preparation, staff supervision, inventory and…
Added 1 min ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…and master plan in line with the strategic, operational, and financial priorities of Groupe médical Lacroix. Advise senior management on investments, risks, and key technological…
Added 1 min ago
CO
Ontario Works Supervisor
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Characteristic: Under the direction of the Social Services Program Manager.
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Field Technical Lead - BAS
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Coordinates the procurement of installations materials, supplies, services and controls necessary for timely and cost-effective completion of project within budget.
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LC
Service Manager - London Elgin Region
Libro Credit Union
London, ON
- Full-time
2+ years of leadership experience within a financial services or customer service environment with proven ability to lead and develop frontline service teams.
Added 1 min ago
TP
Financial Services Officer (Banking)
The Police Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
We are looking for a Financial Services Officer - an advisor specializing in personal loans and mortgages, to fill an in-person full-time position at our Toronto Branch (Monday - Friday,…
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Assistant Manager, Global Periodic and Regulatory Refresh
Scotiabank
Toronto, ON
Compliance knowledge applicable to the Financial Services industry, including relevant professional certification on AML/CFT, e.g., ACAMS Certificate
Added 1 min ago
Analyst, Income Processing - Asset Servicing (GWO)
Scotiabank
Toronto, ON
Provide ongoing assistance to the department manager by updating and cleaning the control accounts daily, training and cross training other team members as required, and providing support…
Added 1 min ago
Wealth Management Intern (Student/New Grad Position)
The Canada Life Assurance Company
Toronto, ON
Work closely with the external wholesaler (Regional Sales Manager) and inside wholesaler (Regional Sales Representative)
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Transmission Key Accounts Manager
ATCO
Edmonton, AB
- Full-time
As a Transmission Key Accounts Manager, you will serve as the primary point of contact for ATCO Gas and Pipelines' largest transmission customers. Working closely with customers and…
Added 1 min ago
UO
Senior Student Support Specialist
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
Reports to the Manager, Service and Operations. This position works independently, with initiative, and autonomy, with general direction provided by the Manager. The role is expected to…
Added 1 min ago
UO
Senior Student Support Specialist
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $5,027 to $5,413 CAD / month
- Full-time
Reports to the Manager, Service and Operations. This position works independently, with initiative, and autonomy, with general direction provided by the Manager. The role is expected to…
Added 1 min ago
Assistant Manager, Site Marketing (12-Month Contract)
Sephora
Toronto, ON
Ready for a career glow-up? As Assistant Manager, Site Marketing, you’ll be responsible for leading site marketing across Sephora Canada’s digital platforms. The work you do will impact…
Added 1 min ago
UO
Senior Student Support Specialist
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
Reports to the Manager, Service and Operations. This position works independently, with initiative, and autonomy, with general direction provided by the Manager. The role is expected to…
Added 15 mins ago
TU
Senior Student Support Specialist
The University of British Columbia
Vancouver, BC
- Full-time
Reports to the Manager, Service and Operations. This position works independently, with initiative, and autonomy, with general direction provided by the Manager. The role is expected to…
Added 15 mins ago
TG
Enterprise Compliance Intern
TMX Group
Toronto, ON
- $20 to $25 CAD / hour
- Full-time
Prior co-op, internship, or project management experience within financial services, compliance, risk management, or internal audit.
Added 15 mins ago
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Total Rewards Analyst
Winpak
Winnipeg, MB
- Full-time
Employee and family assistance program, including short-term counselling, well-being coaching, and financial and legal consultation services
Added 15 mins ago
WT
Mortgage Broker (Independent Contractor)
Wealthsimple Technologies
Remote, Canada
- Contract
- Remote
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading,…
Added 15 mins ago
TS
Maintenance Specialist
The Salvation Army Canada and Bermuda Territory
Newmarket, ON · York Housing & Supportive Services - Belinda's Place
- Full-time
Reporting to the Second Stage & Home Now Property Manager, the Maintenance Specialist supports York Housing & Support Services (YHSS) community housing programs by collaboratively…
Added 30 mins ago
TG
Enterprise Compliance Intern
TMX Group
Toronto, ON
- $20 to $25 CAD / hour
- Full-time
Prior co-op, internship, or project management experience within financial services, compliance, risk management, or internal audit.
Added 30 mins ago
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Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin America and in select markets in Europe and…
Added 30 mins ago
R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble…
Added 30 mins ago
SC
Senior Accountant
Steinbach Credit Union
Steinbach, MB
- Full-time
As a Senior Accountant, you’ll be a trusted member of our Finance team, reporting to the Manager, Accounting. You’ll own full-cycle accounting operations and play a hands-on role in…

BMO

Customer Service Representative

Granby, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Application Deadline:

11/23/2026

Address:

399 rue Principale

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also handle operational tasks such as cash management, transaction processing, and supporting branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Collaboration
Risk management
Regulatory compliance
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Services
Customer Experience
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Operational Support

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