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Added 21 hours ago
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
Internship · Other
…partnering across key functions: Visual Merchandising, Training, Marketing, Human Resources, Finance, Retail Buying Team, Store Design and Retail…
Added 23 hours ago
First Year Representative
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Vancouver, BC
Part-time
SAUDER SPORTS - FIRST YEAR REPRESENTATIVE (2 POSITIONS)
Added 1 day ago
Sales Representative / Representant de vente - Tracadie
The Linq Agency
NB
Ensure displays and marketing materials are visually appealing and stocked
Added 1 day ago
Territory Manager OP - GTA North (United)
Breakthru Beverage Group
Toronto, ON · North York, ON
Full-time
Provides product and brand marketing knowledge through sales aides and staff training seminars.
Added 1 day ago
Senior Strategic Sales Development Representative
Open Text Corporation
Waterloo, ON
Other
…Client engagement activated by Global campaigns and Regional Field Marketing. Success in this position is measured by qualified pipeline creation, pipeline acceleration and revenue, with…
Added 1 month ago
Retail Brand Image Advisor
Belron Canada inc
Montreal, QC
Full-time
Participating in project meetings as the marketing representative, including local marketing campaigns, local digital marketing initiatives, sales support, and partnerships with insurance…
Added 1 day ago
Technical Sales Representative - Laval
East Penn Canada: Backup Power Division
Montreal, QC
Full-time
Bachelor’s degree or diploma in Business, Marketing, or a related field an asset.
Added 4 days ago
Représentant des Ventes B2B - Solutions d'Affaires / B2B & Enterprise Sales Representative - Business Solutions
Global Payments Inc.
Toronto, ON · Montreal, QC
Full-time
Un baccalauréat en administration des affaires, en finance, en marketing ou dans un domaine connexe.
Added 11 days ago
Senior Specialist, National Sales Enablement
IG Wealth Management
ON · Ontario, Canada
Full-time
…Investment Solutions, AVP, Inside Sales and Sales Strategy, Marketing and Communications, to align advisor experience, field support and sales enablement…
Added 5 days ago
Sales Representative / Representant de vente - St John
The Linq Agency
Saint John, NB
…delivered some of North America's largest in person sales, marketing, and brand activation…
Added 5 days ago
Sales Representative / Representant de vente - Moncton
The Linq Agency
Moncton, NB
…delivered some of North America's largest in person sales, marketing, and brand activation…
Added 5 days ago
Community and Member Specialist VCF
Vancity
Vancouver, BC
Full-time
Post-secondary education in Communications, Community Development, Business Administration, Event Management, Marketing, or a related field
Added 5 days ago
Producer & Industry Relations (PIR) Representative (Western Canada) –Perm, FT, Day
Burnbrae Farms
Calgary, AB
Full-time
Have worked with agricultural organizations such as marketing boards, producer groups, feed companies, hatcheries, or equipment suppliers.
Added 4 days ago
Trading Enablement Specialist
BMO
Toronto, ON · FCP
Full-time
Integrates marketing promotions and programs into customer conversations where appropriate.
Added 5 days ago
Fundraising Specialist - [GTA East]
Islamic Relief Canada
Burlington, ON · Toronto, ON
Full-time
A minimum of a bachelor’s degree in marketing, communications, nonprofit management, or related field is preferred.
Added 1 month ago
Sales Support Representative
Acosta
Ottawa, ON
Full-time
The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial…
Added 1 month ago
GE Appliances Field Sales Representative- Edmonton
Acosta
Edmonton, AB
Full-time
We pride ourselves on our commitment to building and maintaining strong client relationships. As a Field Sales Representative, you will be responsible for developing and nurturing these…
Added 23 days ago
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON · Scarborough, ON
Full-time
Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies - Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and…
Added 5 days ago
Sales Development Representative
YuJa Inc.
Toronto, ON · North York, Ontario
Full-time
Bachelor’s degree or equivalent experience in Sales, Sales Development, or a related field, preferably in SaaS or technology solutions.
Added 7 days ago
Customer Service Representative
BMO
Toronto, ON
Part-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 3 days ago
Customer Service Representative - Downtown Montreal Area
BMO
Montreal, QC
Part-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 26 days ago
Field Representative - Alcoholic Beverages
Acosta
Mississauga, ON
Full-time
Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies - Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and…
Added 4 days ago
Staff Accountant
Live Nation Entertainment
Vancouver, BC
Full-time
…allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment…
Added 1 month ago
Bilingual (English/French) Associate Director, Retail Analytics
NielsenIQ
Toronto, ON · Montreal, Québec
Full-time
Bachelor's degree in Business, Marketing, Economics, Statistics, Mathematics, Finance, Data Analytics, or a related field.
Added 6 days ago
Client Service Associate, Private Wealth
BMO
Oakville, ON · OAKPLACE
Full-time
Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client…

BMO

Customer Service Representative

Toronto, ON, Canada

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Sep 27, 2026
Posting language: English
Posted: Sep 14, 2026

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Original job description

Application Deadline:

09/26/2026

Address:

1500 Royal York Road

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is required, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash handling
Problem solving
Interpersonal skills
Communication
Digital literacy
Risk management
Compliance
Relationship building
Team collaboration
Organization
Needs-based selling
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Money Laundering Reporting
Banking Regulations
Credit Card Services
Personal Banking
Transaction Processing
Branch Operations
Needs-based Conversation
Referrals
Financial Advice
Operational Support
Team Collaboration

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