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Added 5 hours ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 8 hours ago
Banking Advisor Mutual Fund Representative
National Bank of Canada
Longueuil, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 13 hours ago
Financial Advisor/ Senior Financial Advisor - Southgate
Servus Credit Union
Edmonton, AB
Full-time
Reporting to the Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized…
Added 14 hours ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 14 hours ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 15 hours ago
Financial Services Representative - 4th Avenue (5-Month Contract)
Vancity
Vancouver, BC
Part-time
This is a Part-time, Temporary role based at our 4th Avenue Community Branch (Branch 11) and will report directly to the Assistant Branch Manager.
Added 15 hours ago
Dispatcher
Trimac Transportation
Edmonton, AB
Full-time
Service failure reports are recorded in TMW and brought to the attention of the Branch Manager or designate.
Added 16 hours ago
VIVCI - CONSEILLER BANCAIRE
National Bank of Canada
Montreal, QC
Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 17 hours ago
Financial Services Representative - 4th Avenue (5-Month Contract)
Vancity
Vancouver, BC
Part-time
This is a Part-time, Temporary role based at our 4th Avenue Community Branch (Branch 11) and will report directly to the Assistant Branch Manager.
Added 18 hours ago
Product Support Administrator
Nors
Mississauga, ON · Missisauga, Ontario, ON
Work with Sales Manager and Product Support Manager to determine which machines should be
Added 19 hours ago
Customer Service Representative
BMO
Toronto, ON
Part-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 21 hours ago
Senior Purchasing Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
…organizational values within our Purchasing and Operations Branch. As a valued member of our team, reporting directly to the Purchasing Manager, you will collaborate closely with a dynamic…
Added 21 hours ago
Customer Service Representative
BMO
Montreal, QC
Part-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 1 day ago
Senior Financial Planner - West London
Meridian Credit Union
St. Marys, ON · London, ON · Aylmer, ON · Woodstock, ON · Seaforth, ON · Windsor, ON
Full-time
…leveraging relationships with internal partners including Retail Branch employees, Investment Advisors, Small Business Advisors, Commercial Relationship Managers, Insurance Representatives…
Added 1 day ago
Branch Manager
White Cap Canada
Calgary, AB
Full-time
Lead position for location approximately $15M or less in revenue. Direct all sales and operations activities for a branch location. Responsible for the execution of sales strategy. Develop…
Added 1 day ago
Branch Manager
White Cap
Calgary, AB
Full-time
Lead position for location approximately $15M or less in revenue. Direct all sales and operations activities for a branch location. Responsible for the execution of sales strategy. Develop…
Added 1 day ago
Branch Assistant
CIBC
Vancouver, BC
Full-time
CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the branch manager and…
Added 1 day ago
Sr. Branch Administrator CIBC Wood Gundy
CIBC
Oakville, ON
Full-time
…supervision and performance management of all support staff in the branch. Manage the hiring process for all support staff roles including obtaining Head Office approval, participating in…
Added 1 day ago
Member Experience Representative
YBC
Vancouver, BC
$18.85 to $20.6 CAD / hour
Part-time
…and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and…
Added 1 day ago
Delivery Driver (Class 3A)
Battlefield Equipment Rentals
Charlottetown, PE
Full-time
…(Propane Cylinders), you’ll be the direct link between our branch team and our customers on-site. Your professionalism, reliability, and commitment to safe driving helps maintain and…
Added 1 day ago
Financial Advisor/ Senior Financial Advisor - Deer Park Branch
Servus Credit Union
Red Deer, AB
Full-time
Reporting to the Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized…
Added 1 day ago
Universal Financial Associate - Windermere
Servus Credit Union
Edmonton, AB
Full-time
Reporting to the Member Experience Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal…
Added 1 day ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Burlington, ON
$39 to $57 CAD / hour
Full-time
Comply with all corporate Safety Policies and guidelines/procedures, including Branch Monthly meetings and those established by the customer. Advise Supervisor or Manager of any unsafe…
Added 1 day ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Burlington, ON
$39 to $57 CAD / hour
Full-time
Comply with all corporate Safety Policies and guidelines/procedures, including Branch Monthly meetings and those established by the customer. Advise Supervisor or Manager of any unsafe…
Added 1 day ago
Customer Service Representative
BMO
Goderich, ON
Part-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…

BMO

Customer Service Representative

Goderich, ON, Canada

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 6, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Application Deadline:

10/05/2026

Address:

128 Courthouse Square

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice and guidance. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Team collaboration
Inventory management
Sales
Banking transactions

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Digital Banking
Credit Card Needs
Referrals
Inventory Management
Money Laundering Reporting
Regulatory Requirements
Personal Banking
Sales
Branch Operations

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