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Added 51 mins ago
RP
Leasing Manager
Royal Premier Homes
London, ON
- Full-time
As Leasing Manager, you'll own leasing performance for our student-focused residential communities, from first lease-up through every renewal cycle after that. You know the academic-year…
Added 2 hours ago
B
Cleaning Supervisor
BGIS
Medicine Hat, AB
- Full-time
…control and management of the site Cleaners. Reporting to the Property Manager, the Area Supervisor is to set high standards for cleaning and to ensure those standards are met. They are to…
Added 2 hours ago
B
AI Process re-engineer, Capital Markets Product Control
BMO
Toronto, ON · FCP
- Full-time
Added 2 hours ago
CR
L'opérateur de transbordement
Cando Rail & Terminals
Levis, QC
- Full-time
Added 2 hours ago
CC
Driver Merchandiser
Coca-Cola Canada Bottling Limited
North Sydney, NS
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 2 hours ago
Q
Service Representative (Warranty), serviceQ
Qualico
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Service, as the Service Representative (Warranty) you are responsible for addressing warranty service needs for homeowners, taking the initiative to complete…
Added 2 hours ago
WH
Assistant Manager - Food and Beverage
Westin Hotels & Resorts
Edmonton, AB
- Full-time
Follows property specific second effort and recovery plan.
Added 2 hours ago
QP
Mechanical Technician
QuadReal Property Group
Vancouver, BC
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 3 hours ago
CU
Full Stack Web/Multimedia/Mobile Developer
Carleton University
Ottawa, ON
- Other
…Officer, and receives direction from the Faculty of Science’s Manager, Administrative Services. As a Web/Multimedia/Mobile Developer, the incumbent is a member of the Faculty’s…
Added 3 hours ago
J
Intermediate Recruiter - Edmonton
Jardeg
AB · Edmonton, AB
- Full-time
Based in our Edmonton office, reporting to the Talent Acquisition Manager, the Intermediate Recruiter, plays a strategic role in supporting Graham and its affiliated workforce partners by…
Added 3 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 3 hours ago
G
Senior Project Controls Specialist - Infrastructure
Graham
Toronto, ON
- Full-time
…Infrastructure Division. Reporting to the Senior Project Controls Manager, this role defines and documents processes, provides strategic support to project teams and monitors risks to…
Added 3 hours ago
G
Project Manager - Electrical & Instrumentation
Graham
Regina, SK
- Full-time
Graham is actively recruiting for an Electrical Project Manager within our Industrial Division. Reporting to the Senior Operations Director, this role will oversee and coordinate electrical…
Added 3 hours ago
HP
Property Accountant
HighView Partners
North Vancouver, BC
- $70,000 to $90,000 CAD / year
- Full-time
Reporting to the Accounting Manager and working closely with the Director of Finance, you will be responsible for full-cycle accounting and financial reporting for a portfolio of…
Added 3 hours ago
SB
Custom Home Carpenter
Smithwood Builders Inc.
North Vancouver, BC
- $30 to $46 CAD / hour
- Full-time
Protect clients' homes and property while maintaining an organized work area.
Added 3 hours ago
J
Graphic Designer
JLL
Edmonton, AB · Vancouver, BC
- Full-time
Coordinate and produce JLL branded and custom marketing materials to promote JLL property sales listings, including but not limited to confidential information memorandums, brochures,…
Added 3 hours ago
J
Analyst, Operational Performance / Hybrid
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Experience in commercial real estate or property management (preferred)
Added 4 hours ago
CU
Graduate Administrator
Carleton University
Ottawa, ON
- Other
Added 4 hours ago
CU
Graduate Administrator (Term)
Carleton University
Ottawa, ON
- Other
Added 4 hours ago
CU
Co-op Student Advisor
Carleton University
Ottawa, ON
- Other
Working under the direction of the Assistant Manager, Co-op Operations, the Co-op Student Advisor, the primary point of contact for co-op students, is responsible for the success of…
Added 4 hours ago
CU
Career Consultant
Carleton University
Ottawa, ON
- Other
Reporting to the Manager Career Development, the Career Consultant is responsible for the development and delivery of a full suite of career development services and programs for students…
Added 4 hours ago
T&
Senior Project Manager / Senior Consultant, Stakeholder Management
Turner & Townsend
Toronto, ON
- Full-time
As a Senior Project Manager / Senior Consultant, Stakeholder Management, you will:
Added 4 hours ago
A
Assistant Director, Finance and Business Support
AccorHotel
Lake Louise, AB
- Full-time
…application software, including One Stream, Sun infor cloud, Opera Property Manager, Micros, Silverware, Birchstreet Purchasing System, Cora, Dayforce, SAP…
Added 4 hours ago
SH
Financial Controller
SENS HØTEL
Montreal, QC
- Full-time
…Versailles, located directly across the street. This historic property is part of Montréal’s heritage and retains its timeless charm through its fireplaces and French-style moldings. This…
Added 4 hours ago
V|
Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Contract
The Commercial Contracts Manager will be responsible for providing world-class support from

BMO

Customer Service Representative (Cantonese & Mandarin)

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Application Deadline:

11/11/2026

Address:

291 Spadina Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative provides exceptional service by identifying customer financial needs and offering tailored advice on banking solutions. They also handle daily operational tasks, including cash transactions and supporting digital banking adoption within the branch.

Requirements

No prior experience is required, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, proficiency in digital tools, and the ability to communicate effectively in Cantonese and Mandarin.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash handling
Digital banking
Problem solving
Interpersonal skills
Communication
Collaboration
Risk management
Compliance
Cantonese
Mandarin
Sales
Organization

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Management
Compliance
Risk Management
Digital Banking
Sales
Cantonese
Mandarin
Inventory Management
Anti-Money Laundering
Banking Transactions
Credit Cards
Personal Banking
Relationship Management

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