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Added 28 mins ago
H
Speech Language Pathologist Masters
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…programs for preschool children and/or adults within the assigned service area. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of…
Added 28 mins ago
H
Speech Language Pathologist Masters
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
…programs for preschool children and/or adults within the assigned service area. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of…
Added 1 hour ago
M
Part-Time Crew
McDonald's
Calgary, AB
- Part-time
No experience needed, while previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always…
Added 1 hour ago
M
Full-Time Cashier / Line Cook
McDonald's
Calgary, AB
- Full-time
No experience needed, while previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always…
Added 1 hour ago
M
Full-Time Cashier / Line Cook
McDonald's
Calgary, AB
- Full-time
No experience needed, while previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always…
Added 1 hour ago
M
Part-Time Crew
McDonald's
Calgary, AB
- Part-time
No experience needed, while previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always…
Added 1 hour ago
M
Full-Time Cashier / Line Cook
McDonald's
Calgary, AB
- Full-time
No experience needed, while previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always…
Added 1 hour ago
M
Part-Time Crew
McDonald's
Calgary, AB
- Part-time
No experience needed, while previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always…
Added 2 hours ago
D
Client Financial Services Agent
Desjardins
Saint-Apollinaire, QC · Caisse Desjardins du Centre de Lotbinière
- Full-time
…your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide…
Added 2 hours ago
C
Casual Tenant Support Worker Nanaimo
Connective
Nanaimo, BC
- Full-time
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12…
Added 2 hours ago
C
FT- Tenant Support Worker (Kingsway Supportive Housing)
Connective
Vancouver, BC
- Internship
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12…
Added 2 hours ago
C
FT Senior Residence Worker (White Road Supportive Housing)
Connective
Duncan, BC
- Full-time
Participates as a member of the Connective staff team
Added 3 hours ago
IH
Care Aide | Acute
Interior Health Authority
Vernon, BC
- Internship
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 3 hours ago
IH
Licensed Practical Nurse (LPN) | Perioperative
Interior Health Authority
Trail, BC
- Internship
Kootenay Boundary Regional Hospital is a 75-bed full service regional hospital serving 80,000 people in the Kootenay Boundary region. Surgical services include General, Orthopedic, OB/Gyne,…
Added 4 hours ago
BB
Technician II - Security
Bosch Building Technologies North America
AB · Edmonton, AB
- Full-time
You may be required to work “night shifts” when needed based on project/service requirements
Added 4 hours ago
FT Senior Residence Worker (White Road Supportive Housing)
Connective
Duncan, BC
Participates as a member of the Connective staff team
Added 5 hours ago
NS
Pharmacist - Clinical Pharmacy (Neurosurgery)
Nova Scotia Health Authority
Halifax, NS
- Full-time
Experience as a member of a multidisciplinary healthcare team required
Added 5 hours ago
NS
Pharmacist - Clinical Pharmacy
Nova Scotia Health Authority
Halifax, NS
- Full-time
Experience as a member of a multidisciplinary healthcare team required
Added 5 hours ago
SH
Health Care Aide
Southern Health-Santé Sud
Gladstone, MB
- Full-time
Demonstrated ability to perform as a team member and seek assistance as needed.
Added 5 hours ago
Warehouse Associate
Sonepar
Vaughan, ON
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In…
Added 6 hours ago
GO
Facility Maintainer
Government of Nunavut Recruitment
Cambridge Bay, NU
- Full-time
As a member of a team of technical experts, the incumbent works to maximize the quality of facilities and the built environment by maintaining the supporting systems and minimizing service…
Added 6 hours ago
WT
Senior Sales Representative
Westminster Toyota
New Westminster, BC
- $80,000 to $150,000 CAD / year
- Full-time
As a member of our premium selling team you are part car guy/gal, part confidant. In this role you will:
Added 7 hours ago
Technical Specialist Fire & Life Safety
Defence Construction Canada
Ottawa, ON
The duties and responsibilities listed below are representative but not all-inclusive:
Added 7 hours ago
WT
Customer Care Representative
Wentworth Technologies
Mississauga, ON
- Full-time
Reporting to the Customer Experience Manager, the Customer Care Representative supports Amhil customers through accurate order management, timely service communication, e-commerce…
Added 7 hours ago
C
Customer Service Representative
CIBC
Golden, BC
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…

BMO

Customer Service Representative - Mandarin Speaker

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Application Deadline:

11/09/2026

Address:

763 Bay Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers at the branch by handling banking transactions and inquiries, identifying their needs, and providing guidance on personal banking and credit card solutions. Support branch operations, promote digital banking options, refer customers to specialists, and follow risk, privacy, and regulatory requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should have strong customer-service and interpersonal abilities, basic communication and organizational skills, confidence with digital tools, and a collaborative, customer-focused approach.

Skills

Customer Service
Personal Banking
Needs-Based Sales
Financial Product Guidance
Customer Relationship Building
Active Listening
Problem Solving
Verbal Communication
Written Communication
Team Collaboration
Digital Banking Support
Cash Handling
Risk Management
Regulatory Compliance
Organization
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Personal Banking
Credit Cards
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Cash Reconciliation
Treasury
Customer Referrals
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Financial Services
Social Media
Tablets
Smartphones
Online Tools
Marketing Promotions
Business Banking

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