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Added 13 mins ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $40 to $45 CAD / hour
- Contract
Job Title: Senior Financial Analyst Service Operations (Contract)Job Description
Added 13 mins ago
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Carrier Planner
TEKsystems
Mississauga, ON
- $26.5 CAD / hour
- Contract
Establish and maintain strong working relationships with third-party carriers and vendors, ensuring accountability while maintaining professional and respectful partnerships.
Added 13 mins ago
T
Everyday Banking Representative
TEKsystems
Vancouver, BC
- $24 to $25 CAD / hour
- Contract
The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.
Added 13 mins ago
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Senior Analyst, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Seeking a skilled and experienced professional to join our Model Risk Management Team as a Senior Analyst, Model Risk, Credit Risk. As a senior analyst in our second line of defense risk…
Added 13 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
…recognized and respected by clients as a knowledgeable valued…
Added 28 mins ago
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Account Manager
Reconomy
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
Added 28 mins ago
Analyst, Total Rewards (Non-Union)
Alectra Utilities
Vaughan, ON
Are you a detail-oriented professional with a passion for Total Rewards?
Added 28 mins ago
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Customer Service Representative - Mandarin Speaker
BMO
Toronto, ON
- Part-time
Added 28 mins ago
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Customer Service Representative
BMO
Toronto, ON
- Part-time
Added 28 mins ago
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Contract Administrator
GeoSpectrum Technologies Inc.
Dartmouth, NS
- Other
GeoSpectrum is growing and has a new career opportunity for a Contract Administrator.
Added 28 mins ago
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Mid-Market Solution Sales Executive
OpenText
Waterloo, ON
- Full-time
…relationship-building skills. The ideal candidate is a motivated sales professional with a hunter mentality, a passion for winning new business, and a partner-centric approach focused on…
Added 28 mins ago
RH
Senior Financial Analyst - Consolidations
Robert Half
Montreal, QC
- Contract
Our client is seeking a CPA-designated finance professional for a 6-month hybrid contract based in downtown Montreal.
Added 28 mins ago
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Client Services Associate
Procom
Toronto, ON
- Full-time
Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A…
Added 28 mins ago
TP
Microbiology Specialist (Environmental Monitoring & Sampling) - 24 month contract
Teva Pharmaceuticals
Toronto, ON
- Full-time
…evaluation of job applications by analyzing for relevant skills, professional experience,…
Added 28 mins ago
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Coordinator, Student & Associate Professional Development
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
…firm, in their search for a Coordinator, Student & Associate Professional Development to join their Calgary office for a one-year…
Added 28 mins ago
W
Accounts Receivable Clerk (6-month maternity coverage contract)
Woodtone
Chilliwack, BC
- Contract
…success of a winning team. This is a 6-month maternity coverage contract. Reporting to the Chief Financial Officer, the Accounts Receivable Clerk is responsible for creating…
Added 28 mins ago
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Accounts Payable Administrator
Manpower
Calgary, AB
- Contract
Reporting to the Team Lead, Accounts Payable, this contract role supports accurate and timely supplier invoice and employee expense processing in a high-volume Accounts Payable environment.
Added 28 mins ago
TS
Kettle Coordinator
The Salvation Army in Canada
Abbotsford, BC
- Full-time
…other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given…
Added 28 mins ago
TS
Kettle Coordinator
The Salvation Army in Canada
Abbotsford, BC
- Part-time
…other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given…
Added 43 mins ago
Clinic Nurse
Somerset West Community Health Centre
Ottawa, ON
SWCHC is well known for its excellent Community Health Centre (CHC) model and its professional health services team, but it has also become a leader in offering a wide range of…
Added 43 mins ago
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Travel Product & Sales Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
Ongoing professional development, with unlimited learning opportunities, and dedicated time for personal growth.
Added 58 mins ago
Operations Manager
International Business University
Ottawa, ON
IBU is one of Canada's fastest-growing universities, offering a dynamic academic and professional environment driven by innovation, research, and academic excellence. By joining IBU, you…
Added 58 mins ago
RevOps Coordinator | Coordonnateur(trice) des opérations de revenus
Alveole
Montreal, QC
Type of contract: Permanent, Full-time (40h/week)
Added 58 mins ago
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Project Manager, Construction
Dream
Toronto, ON
- Full-time
Added 58 mins ago
Distribution Specialist (12 Month Contract)
Scotiabank
Toronto, ON
A rewarding career path with diverse opportunities for professional development

BMO

Customer Service Representative - Mandarin Speaker

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Application Deadline:

11/29/2026

Address:

763 Bay Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also handle operational tasks, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and the ability to communicate effectively in a professional environment.

Skills

Customer service
Financial solutions
Sales
Cash management
Problem solving
Interpersonal skills
Communication skills
Digital literacy
Risk management
Compliance
Relationship building
Mandarin fluency
Banking operations
Needs-based selling
Team collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Anti-Money Laundering
Digital Banking
Sales Referrals
Inventory Management
Mandarin Speaker
Banking Transactions
Credit Card Needs
Personal Banking
Operational Support
Service Level Agreements
Market Trends
Regulatory Requirements
Professional Presence
Team Collaboration

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