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Added 12 mins ago
J
Manager of Projects (MOP)
Jacobs
Ottawa, ON
- $168,600 to $221,325 USD / year
- Full-time
Jacobs is expanding its Energy & Power (E&P) team to support the rapidly growing power and infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you…
Added 12 mins ago
WC
On-Call SENĆOŦEN Education Assistant (Internal)
W̱SÁNEĆ College
Brentwood Bay, BC
- Full-time
…including special needs students. Incumbents are assigned to support a classroom or individual students as the incumbent’s qualifications and requirements dictate and may be reassigned…
Added 12 mins ago
WC
On-Call Education Assistant (Internal/External)
W̱SÁNEĆ College
Brentwood Bay, BC
- Full-time
…including special needs students. Incumbents are assigned to support a classroom or individual students as the incumbent’s qualifications and requirements dictate and may be reassigned…
Added 12 mins ago
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Maintenance Team Lead
BGIS
Toronto, ON
- Full-time
This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.
Added 12 mins ago
TU
Student Information and Program Assistant
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Full-time
CUPE 2950 Salaried - Student Info Support 3b (Gr6)
Added 12 mins ago
PT
VDC Associate
Paladin Technologies
Toronto, ON
- Full-time
…through continued training, complex client projects, and company support. As Bosch continues to grow, we continue to provide our employees with exciting challenges and a rewarding…
Added 12 mins ago
RC
E-911 Dispatcher
ROSCOMMON, COUNTY OF
ON · Ontario, Canada
- Full-time
Added 12 mins ago
CO
Computer Systems Analyst I
College of the North Atlantic
Stephenville, NL
- Full-time
The Computer Systems Analyst will be responsible for the analysis, implementation, securing and support of enterprise IT infrastructure, including server and network systems, security…
Added 12 mins ago
PM
Health Care Aide
Prairie Mountain Health
Melita, MB
- Full-time
The Health Care Aide provides direct client care and environmental support within established standards of care, policies and procedures. The Health Care Aide functions in meeting the…
Added 12 mins ago
MA
Deputy Principal – Learning & Staff
Melbourne Archdiocese Catholic Schools
Altona, MB
- Full-time
Added 12 mins ago
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Senior Financial Reporting Analyst
Aston Carter
Mississauga, ON
- $100,000 to $110,000 CAD / year
- Full-time
Support monthly, quarterly, and annual close processes Prepare and review balance sheet reconciliations Record journal entries, accruals, and adjustments Manage intercompany accounting and…
Added 12 mins ago
AC
Administrator
Aston Carter
New Westminster, BC
- $24 to $25 CAD / hour
- Contract
This Administrative Assistant role within Indigenous Relations provides comprehensive operational and coordination support to advance relationship-building and reconciliation initiatives.…
Added 12 mins ago
IH
Fit Test Clerk
Interior Health Authority
Kelowna, BC
- Full-time
…employer-paid training, and an Employee & Family Assistance Program to support you every step of the…
Added 12 mins ago
BC
会计师
BYD Canada
Toronto, ON
- Full-time
Prepare monthly management reporting packages; support statutory reporting under ASPE/IFRS
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Delivery Manager
Croesus
Laval, QC
- Full-time
…portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their…
Added 12 mins ago
SC
Senior Underwriter, Professional Liability
SPG Canada
Toronto, ON
- Full-time
Support the Underwriters on policy issuance, coding, and endorsements
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Rail Transit Systems Engineer-In-Training
AtkinsRéalis
Vancouver, BC
- Full-time
Provide engineering support for the testing of railway systems and rail vehicles.
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Associate People Operations Business Partner
Knix
Toronto, ON
- Full-time
Coach and support retail leaders across performance management, delivering feedback, communication skills, employee development, team dynamics, and day to day people decisions.
Added 12 mins ago
IH
Project Lead | Evaluation
Interior Health Authority
Kelowna, BC
- Full-time
…participation of key partners including clinicians, medical staff, and support staff through all the project stages so that projects are delivered within scope, cost, time, and quality. The…
Added 12 mins ago
OC
Rep., II - Bilingual Cust Supt - OCI
Olympus Corporation
Richmond Hill, ON
- Full-time
…understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure…
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C
Delivery Manager
Croesus
Montreal, QC
- Full-time
…portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their…
Added 12 mins ago
SC
Analyste Support Applicatif (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
Contribute to continuous improvement initiatives and apply application support best practices.
Added 12 mins ago
AC
Quality Controller
Aston Carter
Calgary, AB
- $20 to $23 CAD / hour
- Contract
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps…
Added 13 mins ago
RM
Sales Associate | Canmore (Part-Time, October - January)
Rocky Mountain Soap Company
Canmore, AB
- Part-time
- Temporary
Encourage, support, and share knowledge with team members to cultivate team spirit
Added 13 mins ago
RM
Sales Associate | Canmore (Full-Time, October - January)
Rocky Mountain Soap Company
Canmore, AB
- Full-time
- Temporary
Encourage, support, and share knowledge with team members to cultivate team spirit

BMO

Customer Services Representative

North Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/22/2026

Address:

1505 Lonsdale Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Team collaboration
Risk management
Compliance
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Solutions
Customer Experience
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales
Credit Card Needs
Inventory Management
Branch Operations
Financial Services
Regulatory Requirements
Personal Banking

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