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Added 15 mins ago
T
Vice President, Trade and Working Capital
TD
Toronto, ON
- Full-time
Transaction Structuring, Credit Analysis & Risk Management
Added 2 hours ago
NB
Senior Manager Commercial Banking and Real Estate
National Bank of Canada
Brossard, QC
- Full-time
Required skills: Accountability, Analytical Skills, Client Development, Client-focused, Collaboration, Communication, Credit, Credit Risk, Emotional Intelligence, Financial Statements,…
Added 2 hours ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
Pillar 5 brings together several initiatives and projects involving business, financing, credit, operations, technology, data and transformation teams. You work closely with the Pillar 5…
Added 3 hours ago
R&
Quebec - Commercial Banker / Relationship Manager
Robertson & Company Ltd.
Quebec, QC
- Full-time
Analysant, structurant, négociant et présentant des propositions de financement de haute qualité, en faisant preuve d’un jugement de crédit rigoureux
Added 7 hours ago
PC
Senior Account Manager
Provincial Credit Union
O'Leary, PE
- Full-time
Monitor and manage portfolio risk through regular credit reviews, interest rate renewals, site visits, security reviews, overdraft monitoring, and follow-up on delinquent accounts.
Added 8 hours ago
Senior Technology Auditor
Rogers Communications
Brampton, ON
The Senior Technology Auditor is responsible for executing risk-based technology audits across all Rogers business units, including Wireless, Cable, Media, Corporate Functions, Shared…
Added 8 hours ago
PS
Construction Manager - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
The SAGD Construction Manager owns site-wide construction delivery of SAGD Above Ground Pipelines, Central processing facilities and well pads - setting the execution plan, resourcing, and…
Added 8 hours ago
PS
Superintendent - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
…execution plan, schedule and budget set by the Construction Manager, in accordance with company and client policies, procedures, codes, goals and objectives. The SAGD Superintendent reports…
Added 8 hours ago
PS
Project Manager - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
The SAGD Project Manager is responsible for managing the allocated SAGD site construction contract, fostering a positive relationship with the Client through planning, monitoring,…
Added 8 hours ago
TB
IT Internal Controls Auditor
Tilray Brands, Inc.
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
Reporting to the Manager, Internal Audit, the IT Internal Controls Auditor is responsible for supporting the execution of IT audit engagements in alignment with departmental standards and…
Added 8 hours ago
TB
Senior IT Internal Controls Auditor
Tilray Brands, Inc.
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Reporting to the Manager, Internal Audit, the Senior IT Internal Controls Auditor is responsible for supporting the planning and execution of IT audit engagements in alignment with…
Added 9 hours ago
TS
Associate, Corporate Banking (Real Estate)
TD Securities
Toronto, ON
- Full-time
TD Securities is one of Canada's most active dealers in Debt and Equity product. Corporate and Investment Banking Credit is our team of in-house credit assessment professionals. They work…
Added 10 hours ago
D
Manager, Fund Accounting
Dream
Toronto, ON
- Full-time
Dream is looking for a Manager, Fund Accounting
Added 10 hours ago
T
Associate, Corporate Banking (Real Estate)
TD
Toronto, ON
- Full-time
TD Securities is one of Canada's most active dealers in Debt and Equity product. Corporate and Investment Banking Credit is our team of in-house credit assessment professionals. They work…
Added 10 hours ago
GI
Treasury Manager
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
The Manager, Treasury will report to the Treasurer and will collaborate closely with the Corporate Finance, Shared Services, and Operational teams to maintain and streamline treasury…
Added 11 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
…Statements of Sensitivity (SOS), Security Reviews, Threat and Risk Assessments (TRA) and Certification & Accreditations (C&A), Security Assessment and Authorization…
Added 11 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
…Statements of Sensitivity (SOS), Security Reviews, Threat and Risk Assessments (TRA) and Certification & Accreditations (C&A), Security Assessment and Authorization…
Added 11 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
…Statements of Sensitivity (SOS), Security Reviews, Threat and Risk Assessments (TRA) and Certification & Accreditations (C&A), Security Assessment and Authorization…
Added 11 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
…Statements of Sensitivity (SOS), Security Reviews, Threat and Risk Assessments (TRA) and Certification & Accreditations (C&A), Security Assessment and Authorization…
Added 12 hours ago
V
Business and Commercial Lending Coordinator (16-Month Contract)
Vancity
Vancouver, BC
- Full-time
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status…
Added 12 hours ago
Freight Manager
Lush Handmade Cosmetics
Toronto, ON
The Freight Manager will lead a high-performing team, developing talent and building organizational capability while partnering closely with Supply Chain, Finance, Operations, Procurement,…
Added 12 hours ago
LF
Freight Manager
Lush Fresh Handmade Cosmetics North America
Toronto, ON
- Full-time
The Freight Manager will lead a high-performing team, developing talent and building organizational capability while partnering closely with Supply Chain, Finance, Operations, Procurement,…
Added 13 hours ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 13 hours ago
V
Business and Commercial Lending Coordinator (16-Month Contract)
Vancity
Vancouver, BC
- Full-time
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status…
Added 13 hours ago
BC
Product Manager
Beem Credit Union
BC
- Full-time
Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both…

BMO

Customer Services Representative

North Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/22/2026

Address:

1505 Lonsdale Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Team collaboration
Risk management
Compliance
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Solutions
Customer Experience
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales
Credit Card Needs
Inventory Management
Branch Operations
Financial Services
Regulatory Requirements
Personal Banking

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