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Added 8 mins ago
TH
Merchandising Associate: Full Time (6M Contract) - VANCOUVER
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 8 mins ago
OC
Metallurgy Supervisor (Permanent)
Orano Canada
SK · Saskatchewan, Canada
- Internship
Fill in as primary department representative and point of contact when Technical Superintendent is not on site
Added 9 mins ago
Quality Manager
I M P Group International Inc.
Amherst, NS
With more than 50 years of Aerospace industry experience, IMP Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality,…
Added 39 mins ago
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Underwriter
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Montreal, QC
- Full-time
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Mortgage Lending.
Added 39 mins ago
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Operations Logistics Manager
Ryder System, Inc.
Oshawa, ON
- Full-time
…operation of accounts. This includes P&L responsibility, ensuring customer satisfaction, compliance, employee relations and…
Added 39 mins ago
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Material Handler I
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- Full-time
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Added 39 mins ago
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Gestionnaire principal de la location/Senior Manager Rental
Ryder System, Inc.
Montreal, QC
- Full-time
Added 39 mins ago
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Représentant commercial externe
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- Full-time
Role Description The External Sales Representative is a full-time, on-site role based in Blainville, QC. This role is responsible for prospecting and developing new business, conducting…
Added 39 mins ago
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Warehouse Flex Driver
Ryder System, Inc.
Calgary, AB
- Full-time
Loading/Unloading freight or assisting in the loading/unloading of freight if required by customer
Added 39 mins ago
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Territory Sales Representative
Keurig Dr Pepper Canada
Vancouver, BC
- $67,800 to $77,000 CAD / year
- Full-time
Leverage Customer Relationship Management (CRM) tool to maximize sales opportunity, provide up-to-date store/banner/region performance, collect & maintain customer database & notes,…
Added 54 mins ago
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Deskside Support Technician I
Worley
Sarnia, ON
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 1 hour ago
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Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 1 hour ago
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Financial Service Representative
goeasy Ltd.
Marystown, NL
- Full-time
Experience in a customer-facing environment and comfortable interacting with customers over the phone.
Added 1 hour ago
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Inside Sales - Saskatoon
DMC Recruitment Group
Saskatoon, SK
- Full-time
Our client is a well-established industry leader known for its strong culture, employee retention, and commitment to customer service. We are seeking an Inside Sales Representative to…
Added 1 hour ago
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General Manager - Store CAN6865
Advance Auto Parts
Rivière-du-Loup, QC
- Full-time
…DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance…
Added 1 hour ago
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Cloud Developer / Développeur Infonuagique
Hewlett Packard Enterprise
Montreal, QC · St. Laurent, Quebec, Canada
- $64,500 to $107,500 CAD / year
- Full-time
You will have a Computer Science / Information Systems educational background, or equivalent working experience.
Added 1 hour ago
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Analyst, Account Services
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Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside…
Added 1 hour ago
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Branch Supervisor - Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Added 1 hour ago
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Lenovo Assisted Sales Representative
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Vancouver, BC
- Part-time
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Added 1 hour ago
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Route Service Representative (4-Day Workweek)
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Added 1 hour ago
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Shokz Sales and Training Ambassador
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- Internship
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Added 1 hour ago
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Cleaning Technician
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Sudbury, ON
- Full-time
…deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we…
Added 1 hour ago
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Contents Handler
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Take pride when your team completes projects on budget with an exceptional customer experience
Added 1 hour ago
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Business Development Manager
Tavoron
Winnipeg, MB
- Full-time
…deliver innovative technology, engineering expertise, and trusted customer support to solve complex manufacturing challenges and create lasting value. Join our team and make a…
Added 1 hour ago
CC
Route Service Representative
Cintas Canada
Toronto, ON · Etobicoke, ON
- Full-time
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BMO

Customer Services Representative

North Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/22/2026

Address:

1505 Lonsdale Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Team collaboration
Risk management
Compliance
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Solutions
Customer Experience
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales
Credit Card Needs
Inventory Management
Branch Operations
Financial Services
Regulatory Requirements
Personal Banking

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