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Added 8 mins ago
GO
Supervisor
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to…
Added 8 mins ago
GO
Building Projects Technologist
Government of Manitoba
Winnipeg, MB
- Full-time
Preservation & Support Services, Transportation Operations
Added 8 mins ago
CA
Resident Manager (Live-In)
Centurion Associates Inc
Gravenhurst, ON
- Full-time
Multi-Family - Operations - Gravenhurst, Ontario
Added 8 mins ago
TS
Store Associate
The Salvation Army in Canada
Ottawa, ON
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 8 mins ago
TS
Administrative Assistant/Kettle Coordinator
The Salvation Army in Canada
Parksville, BC
- Part-time
…events including food drives and fundraisings, ensuring smooth operations and exceptional service within The Salvation…
Added 8 mins ago
SL
Director, Digital Servicing
Sun Life Québec
Montreal, QC
- Full-time
Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and…
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Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 8 mins ago
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Lead Roving Technician
e-STORAGE
Kitchener, ON
- Full-time
Coordinating with Project Manager, Commissioning Manager and LTSA manager to represent SolBank responsibilities through the commissioning process and LTSA.
Added 8 mins ago
CA
Customer Service Representative (Part-Time)
Centurion Associates Inc
Waterloo, ON
- Part-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 8 mins ago
T
construction manager
TCI+
Laval, QC
- Full-time
Added 8 mins ago
WH
Assistant Food & Beverage Operations Manager
Westin Hotels & Resorts
Vancouver, BC
- Contract
Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning…
Added 8 mins ago
FC
Package Handler Trainer
FedEx Canada
Belleville, ON
- Part-time
FedEx Canada operations and Canadian Customs regulations - (Preferred)
Added 8 mins ago
MS
Production Manager
MacDonald Search Group
Vancouver, BC
- Full-time
The Production Manager is responsible for overseeing daily food manufacturing operations to ensure safety, quality, efficiency, and production targets are achieved. This role leads plant…
Added 9 mins ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
Real-time analysis on identified cyber incidents currently impacting the bank’s operations.
Added 9 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Ottawa, ON · Vanier Thrift Store
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 9 mins ago
SAP SuccessFactors Employee Central Payroll - Senior Consultant/ Manager
EY
Toronto, ON · Ottawa, ON · AB · Calgary, AB
We are seeking a Senior Consultant / Manager with deep expertise in SAP SuccessFactors Employee Central Payroll to join our HR Technology practice. This role is designed for professionals…
Added 9 mins ago
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Branch Manager - West End
Vancity
Vancouver, BC
- Full-time
As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution within one of…
Added 9 mins ago
JC
Senior Project Manager, Datacenter Growth
Johnson Controls
Nisku, AB
- Full-time
…excellence, and long-term competitiveness. As a Senior Project Manager, you will be responsible for driving enterprise-level initiatives that enable the business to scale operations by 5x…
Added 23 mins ago
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Manager of Projects (MOP)
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Calgary, AB
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 24 mins ago
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Cook- Part-time
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Cambridge, ON · LTC - Riverbend Place
- Part-time
· Assumes responsibility for routine departmental operations in the absence of the Dietary Manager.
Added 24 mins ago
HT
Talent Acquisition Coordinator
High Tide
Calgary, AB
- Temporary
…Acquisition Coordinator will report to the Retail Talent Acquisition…
Added 24 mins ago
A
Bar Manager - Social & Listening Room
AccorHotel
Banff, AB
- Full-time
The Bar Manager supports the Social General Manager in delivering the full bar vision, with a special focus on cocktail programs and the Listening Room experiences. You act as a barroom…
Added 38 mins ago
PC
Project Manager - 174860
Piper Companies
ON · Durham, ON
- Full-time
Piper Companies is seeking a Project Manager to support a certification-focused initiative for a leading organization within the technology industry. The Project Manager will oversee…
Added 38 mins ago
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SALES MANAGER
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- Full-time
Working closely with the General Manager and fellow Sales Managers, you will help oversee the day-to-day operations of the sales department and lead a high-performing team while driving…
Added 38 mins ago
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Project Operations Manager
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Role Description The Project Operations Manager role is a full-time, on-site position based in North Vancouver, BC. This role oversees the planning, coordination, and execution of…

BMO

Customer Services Representative

North Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/22/2026

Address:

1505 Lonsdale Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Team collaboration
Risk management
Compliance
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Solutions
Customer Experience
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales
Credit Card Needs
Inventory Management
Branch Operations
Financial Services
Regulatory Requirements
Personal Banking

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