Application Deadline:
12/04/2026
Address:
100 King Street West
Job Family Group:
Customer Shared Services
Reporting to the Director, Digital Operations & Engagement, the Digital Operations Manager runs day-to-day digital operations and publishing for BMO Global Asset Management (BMO GAM). That covers our public websites and secure advisor platforms, from insights articles and product pages to mutual fund and ETF launches and campaign landing pages.
This is a hands-on leadership role centred on how work flows through our team. You'll own how requests come in, get prioritized and move from intake to publish, with deep expertise in using work management platforms such as Adobe Workfront.
Our publishers and digital specialists will escalate their questions and issues in our headless CMS (Contentful) to you. You'll also be the quality gate that makes sure work is complete and publish-ready before it reaches them. And you'll hold our agencies to a high standard and lead the push to modernize how we operate through automation and AI.
Lead Digital Operations Intake, Prioritization & Workflow
- Own the intake, triage and prioritization model for Digital Operations & Engagement, from request forms and service expectations to resolving competing priorities with stakeholders across Communications, Marketing, Sales, Product, Compliance and Technology.
- Map and manage how work moves from intake through review, production and publishing, with clear handoffs, approvals and service levels.
- Administer and govern our work management platform (currently Adobe Workfront), including workflows, templates, request queues and reporting.
- Design processes that work regardless of the tool and lead the transition if the enterprise moves to a different platform.
Be the Team's Go-To for Our Headless CMS
- Act as the first point of escalation when publishers and digital specialists have questions or hit issues in our headless CMS (Contentful).
- Know the platform well enough to troubleshoot day-to-day issues with content entries, templates, components, permissions and scheduled publishing. Bring in Technology when a fix needs a developer.
- Govern how new templates and components are requested, built with agency and Technology partners, approved and rolled out.
- Partner with Technology on platform enhancements and releases, including requirements, UAT and sign-off.
Lead Digital Publishing & Content Operations
- Own day-to-day publishing across our public websites and secure advisor platforms.
- Act as the quality gate between intake and production, making sure every request is complete, approved (including Compliance sign-off) and publish-ready before it reaches a publisher or digital specialist.
- Set and uphold our web publishing and authoring standards, covering templates and components, SEO and AI search readiness, accessibility (WCAG), brand and pre-publish QA.
- Coordinate digital readiness for mutual fund and ETF launches and product changes with Product, Legal and Compliance, so pages and documents go live accurately and on time.
- Keep content current through regular audits, updates and the retirement of outdated pages and documents.
Lead the Team & Agency Partners
- Direct the day-to-day work of our publishers and digital specialists by triaging and assigning requests, balancing workload, clearing blockers and coaching the team on our standards.
- Manage our external creative, content and development agencies day to day. Brief and delegate work, share our publishing and authoring standards, push back on incomplete or off-standard deliverables and secure updated assets to keep projects moving.
- Keep stakeholders informed on status, risks and trade-offs.
Measure, Improve & Modernize
- Build reporting on demand, capacity, turnaround times, quality and operational health, then use it to guide prioritization and planning with leadership.
- Find and fix bottlenecks and manual effort in how work gets done. Keep documentation, playbooks and standards current.
- Identify and pilot AI and automation in our workflows, such as AI-assisted intake triage, metadata drafting or pre-publish checks, always with human review and within BMO's AI governance standards.
The Expertise You Bring:
- Hands-on leadership. You're comfortable working in the CMS yourself, but your real strength is triaging, delegating and making sure work lands.
- A workflow-first mindset that adapts quickly as platforms and tools change.
- A high bar for publishing quality and the confidence to hold partners and agencies to it.
- Sound judgment on when to make the call and when to escalate.
- The ability to translate between business, compliance, technology and agency teams.
- Curiosity about automation and AI, with a practical sense of where they add value.
What We're Looking For:
Required:
- 5+ years in digital operations, web operations, content operations or digital publishing.
- Proven experience designing and running intake, triage, prioritization and workflow governance in a work management platform such as Adobe Workfront, Wrike, Asana, Monday.com or Jira.
- Solid hands-on experience with a headless CMS such as Contentful, Contentstack, Sanity, Storyblok or Kontent.ai, deep enough to be the go-to person when publishers have questions or issues. Developer-level expertise isn't required.
- Experience leading a team or directing the day-to-day work of others, such as publishers, specialists, contractors or agency resources.
- Experience setting and enforcing web publishing standards, including templates and components, SEO, accessibility and pre-publish QA.
- Experience managing external agencies or vendors day to day, including briefing, quality control and pushing back on deliverables and timelines.
- Experience partnering with Technology on enhancements, defects and releases, ideally in an Agile environment.
- Strong stakeholder management and communication skills.
- Bachelor's degree in Business, Marketing, Communications, Technology, Information Systems or a related field (or an equivalent combination of education and experience).
Nice to Have:
- Adobe Workfront administration or certification, Workfront Fusion or other automation tools such as Microsoft Power Automate.
- Experience using AI features in content or work management platforms.
- Direct experience with Contentful (our current CMS) or with more than one headless CMS platform, such as Contentstack, Sanity, Storyblok or Kontent.ai.
- Contentful certification, such as Contentful Certified Content Manager.
- Familiarity with headless website architecture (APIs, environments, previews) and basic HTML/CSS.
- Experience with digital asset management (DAM) platforms such as Bynder.
- Experience with Adobe Experience Cloud or Salesforce, including Marketing Cloud Account Engagement (formerly Pardot).
- Experience with analytics and reporting tools such as Adobe Analytics, Google Analytics or Power BI.
- Experience managing bilingual (English and French) publishing and translation workflows.
- Financial services or asset management experience, including fund launches and compliance review of investment fund marketing.
- Formal people management experience.
Salary:
$70,000.00 - $150,000.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
