Find work in Canada.

332,935 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
Class 1 Owner Operator - Dry Bulk
The Seaboard Transport Group
Moncton, NB
Full-time
Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk products,…
Added just now
Owner Operator - Chemical Atlantic - Sign on Bonus
The Seaboard Transport Group
Moncton, NB
Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added just now
Owner Operator - Chemical Atlantic - Sign on Bonus
The Seaboard Transport Group
Saint John, NB
Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added just now
Registered Practical Nurse (RPN) Supervisor
SOAR Community Services
Brantford, ON
Up to $33.93 CAD / hour
Full-time
…our residential Withdrawal Management and Treatment Services program. The program is staffed by an interdisciplinary team who provide counselling, support, withdrawal monitoring, education,…
Added 15 mins ago
Clinical Nurse Specialist – Mental Health, Full Time, Professional Practice
Providence Care
Kingston, ON
Full-time
…Manager, Professional Practice, and working in consultation with Program Leadership, the CNS serves as an expert clinician, leader, and change agent. With a specialty focus in mental…
Added 15 mins ago
Technical Project Manager
Pratt & Whitney
Mississauga, ON
Full-time
Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines…
Added 15 mins ago
Manufacturing Quality Foundations Systems Lead
Dometic
Vancouver, BC
$82,000 to $95,000 CAD / year
Full-time
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Added 15 mins ago
Applications Assistant (Temporary Relief), Office of the Registrar
University of Calgary
Calgary, AB
Temporary
Maintain an in-depth and up-to-date knowledge of calendar admission criteria and degree program requirements as well as selection criteria for all programs.
Added 15 mins ago
Applications Assistant, Office of the Registrar
University of Calgary
Calgary, AB
Full-time
Maintain an in-depth and up-to-date knowledge of calendar admission criteria and degree program requirements as well as selection criteria for all programs.
Added 15 mins ago
Manufacturing Engineering
Dometic
Vancouver, BC
$77,000 to $96,000 CAD / year
Full-time
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Added 15 mins ago
Operations Manager
Dometic
Vancouver, BC
$90,000 to $115,000 CAD / year
Full-time
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Added 15 mins ago
Social Worker, South Asian Shapedown Program
Fraser Health Authority
Langley (District), BC · City of Langley, BC
$44.85 to $56.02 CAD / hour
Other
Reporting administratively to the Manager, Clinical Operations and clinically to the Practice Leader at the site, the Social Worker South Asian Shapedown Program provides comprehensive…
Added 15 mins ago
Process Innovation Co-op
Veolia | North America
Montreal, QC
Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 15 mins ago
Acheteur NPI / NPI Buyer
Pratt & Whitney
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’industrie aérospatiale établi à Longueuil, au Québec. Nous fabriquons des moteurs de nouvelle génération qui équipent la plus grande…
Added 15 mins ago
Director, Financial Planning & Analysis - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
This position is ideal for a commercially minded finance leader who combines analytical rigor with sound business judgment and enjoys translating complex data into actionable insights. You…
Added 15 mins ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
Full-time
This position is ideal for a commercially minded finance leader who combines analytical rigor with sound business judgment and enjoys translating complex data into actionable insights. You…
Added 15 mins ago
Millwright
Hartmann Canada Inc
Brantford, ON
$44.51 to $55.56 CAD / hour
Full-time
Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally…
Added 45 mins ago
Consultant - Controls Assurance & Accounting and Reporting Advisory, Assurance - New Grad 2027
Deloitte
Halifax, NS
Full-time
The salary range for this position is $55,000 - $65,000 and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries…
Added 45 mins ago
Sales Representative
LensCrafters
AB · Edmonton, AB
Part-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 45 mins ago
Licensed Assistant Manager
LensCrafters
Toronto, ON · North York, ON
Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 45 mins ago
(CAN) Team Leader, Asset Protection [12 Month Contract] Tuesday to Saturday 8:30AM to 5:30 PM
Walmart Canada
Milton, ON
Contract
Position Summary...The team Leader Asset, Asset Protection is responsible for supervising the activities of the Asset Protection Team on a 24/7 basis to ensure that all programs, policies…
Added 45 mins ago
Skilled Labourer
Kieswetter Excavating Inc.
ON · Saint Clements, ON
$20 to $38 CAD / hour
Full-time
Kieswetter Excavating Inc. is a leader in excavating, site grading and site servicing activities; Working on many of the area's highest-profile projects. We are a fourth-generation,…
Added 45 mins ago
Assistant Bakery Manager – Full-time
Country Grocer
Cobble Hill, BC
Full-time
…bakery team to excellence every day! If you’re a natural-born leader with a “can-dough” attitude, we want to hear from…
Added 45 mins ago
Assistant Manager
LensCrafters
Mississauga, ON
Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 45 mins ago
Procurement Manager
General Dynamics Land Systems–Canada
London, ON
Full-time
…Systems–Canada (GDLS-C) is looking for an experienced people leader to manage a high-performing team and help shape sourcing, supplier relationships and procurement solutions that deliver…

BMO

Director, Assisted Channels Platform Strategy, Resiliency & Organizational Change Management

Toronto, ON, Canada
BMOPLACE, Canada

Pay: $120,000.00 - $215,000.00
Job type: Full-time
Apply by: Oct 9, 2026
Experience: Typically 10+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application Deadline:

10/08/2026

Address:

33 Dundas Street West

Job Family Group:

Strategy & Change

About the role

This is a unique opportunity to shape the strategy, resiliency and employee experience of the assisted-channel platforms that enable Personal & Business Banking (P&BB) employees to serve customers. Working across Business, Technology, Product, Operations and Risk teams, the Director will turn employee, customer and performance insights into clear priorities, roadmaps and sustained outcomes.

P&BB depends on assisted-channel platforms that are reliable, intuitive and able to evolve with employee and customer needs. This role will define how those platforms advance over time, how resiliency priorities are established and how change is introduced and sustained across the frontline.

This is a strategic and execution-focused mandate. The role connects near-term stability and employee-experience needs with longer-term platform modernization, ensuring that incidents, operational insights, adoption results and frontline feedback influence priorities and investment decisions.

The Director leads three integrated functions: Assisted Channels Platform Strategy and Resiliency, Organizational Change Management for Digital Employee Platforms, and BTE. The role establishes the strategies, governance, measures and partnerships needed to improve technology performance, employee readiness and frontline outcomes. Acting as a trusted advisor and integrator, this individual works with senior leaders and delivery partners to establish shared accountability, resolve cross-functional barriers and provide clear recommendations on priorities, risks, sequencing and investment.

Key Responsibilities (not limited to):

Assisted Channels Platform Strategy & Resiliency

Own and continuously evolve the vision, target state, multi-year strategy and roadmap for P&BB assisted-channel platforms.
Translate business strategy, employee and customer needs, technology health and operational risk into sequenced priorities, investment recommendations and measurable outcomes.

Organizational Change Management

Own the integrated organizational change management strategy and roadmap for Digital Employee Platforms and technology change affecting P&BB and other lines of business.

Provide oversight of stakeholder engagement, impact assessment, communications, learning, readiness, adoption, sustainment and benefits realization.

Branch Technology Experience

Lead the business approach to improving the technology experience for P&BB frontline employees, with a focus on stability, usability, productivity and customer service.

Establish a consistent model for issue intake, triage, escalation, communication and follow-through in partnership with Enterprise Technology and Operations.

Cross-Functional & People Leadership

Act as the connective tissue across P&BB, Product, Technology, Operations and Risk, creating shared accountability for platform, change and employee-experience outcomes.

Represent the mandate in senior governance forums and provide concise recommendations, trade-offs and decisions required.

Additional Details:

Provides subject matter expertise in the design, development, management and implementation of assigned projects from business case development through execution. Works across BMO to deliver specific project/program business results in alignment with overall group goals.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Develops an expert understanding of business/group challenges.
Networks with industry contacts to gather competitive insights and best practices.
Recommends measures to improve organizational effectiveness.
May consult to or serve on various committees and task forces.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Interacts with various BMO groups to ensure strategy and initiatives meet enterprise governance requirements.
Leads implementation of strategic initiatives within group and across BMO by partnering with various internal & external stakeholders as required; complexity of initiatives may vary and usually involve multiple stakeholders across the enterprise.
Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
Provides coaching on complex strategic & business issues and facilitates processes to reach effective resolution.
Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Leads change management activities, ensuring cross business/group coordination and logistical support for the implementation of change.
Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Participates in project/program design and provides advice & subject matter expertise to achieve required business results.
Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions.
May network with industry contacts to gather and identify competitive insights and best practices.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Influences how teams/groups work together.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
Communicates abstract concepts in simple terms.
Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
Anticipates trends and responds by implementing appropriate changes.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically 10+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Demonstrated leadership experience in platform strategy, technology resiliency, organizational change, frontline operations, transformation, product delivery or a related discipline.
Proven experience defining multi-year strategies and roadmaps and influencing prioritization, investment and delivery decisions in a complex organization.
Experience in financial services, frontline banking or contact centres is an asset. Prosci, ADKAR or comparable organizational change management experience is also an asset.
Seasoned expert with extensive industry knowledge.
Technical leader viewed as a thought leader for innovation.
Verbal & written communication skills - Expert.
Analytical and problem solving skills - Expert.
Influence skills - Expert.
Collaboration & team skills; with a focus on cross-group collaboration - Expert.
Able to manage ambiguity.
Data driven decision making - Expert.

Salary:

$120,000.00 - $215,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply About employer

More about this job

Responsibilities

The Director will define and execute the strategy, resiliency, and organizational change management for assisted-channel platforms within Personal & Business Banking. They will lead cross-functional teams to improve technology performance, employee readiness, and frontline outcomes while acting as a trusted advisor to senior leadership.

Requirements

Candidates must have 10+ years of relevant experience and a post-secondary degree in a related field. Proven leadership in platform strategy, technology resiliency, and organizational change management within complex organizations is required.

Skills

Platform strategy
Technology resiliency
Organizational change management
Strategic planning
Stakeholder engagement
Risk management
Financial services
Leadership
Data-driven decision making
Product delivery
Frontline operations
Communication
Problem solving
Cross-functional collaboration
Governance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Platform Strategy
Resiliency
Organizational Change Management
Digital Employee Platforms
Banking
Financial Services
Risk Management
Governance
Roadmap Development
Stakeholder Management
Prosci
ADKAR
Frontline Operations
Transformation
Product Delivery
Business Strategy
Operational Risk
Branch Technology
Data Analytics
Performance Tracking
Strategic Initiatives
Leadership
Coaching
Mentoring
Cross-functional Leadership
Change Management
Business Case Development
Technology Health
Employee Experience
Customer Service

Report this job