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Added 9 mins ago
B
Gestionnaire de territoire bilingue - Intervention Périphériqu (contract 12 mois)
BD
Montreal, QC · Quebec, QC · CAN Quebec - Galilee
- Full-time
Reporting to the National Sales Manager, the successful candidate will be based in Montreal or surrounding
Added 9 mins ago
S
Jr. Product Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
Location: Burlington, Canada- Hybrid Mon- Thurs in office.
Added 9 mins ago
A
Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This…
Added 24 mins ago
Project Manager - Mining Consulting
WSP
Mississauga, ON
This opportunity is well suited for a developing Project Manager who is strengthening their delivery, financial, and client management capabilities within a structured project governance…
Added 24 mins ago
BH
Registered Counselling Therapist
Bayshore HealthCare
Toronto, ON
- Part-time
Location: Toronto Immigration Holding Centre (Onsite, 4 days/week)
Added 24 mins ago
GP
Associé Gestion des Partenariats / Partner Account Associate
Global Payments Inc.
Toronto, ON · Montreal, QC
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a Partner Manager to join our ever-evolving Integrated Solutions team and help shape the future of global commerce.…
Added 24 mins ago
C&
Assistant Facilities Manager
Cushman & Wakefield
Toronto, ON
- Full-time
Under the strategic direction of the Facilities Manager, the Assistant Facilities Manager plays a pivotal role in ensuring the seamless operation of a designated facility, portfolio of…
Added 24 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Calgary, AB
- Part-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 24 mins ago
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Quality Improvement Consultant, Knowledge Institute on Child and Youth Mental Health and Addictions – Temporary Full-Time (1.0) (until January 2028)
CHEO
Ottawa, ON
- Full-time
Added 39 mins ago
WF
IT Manager, Maintenance and Procurement Systems
West Fraser
Quesnel, BC · Vancouver, BC
- Full-time
We are seeking an IT Manager, Maintenance and Procurement Systems, to lead the enterprise technologies that support our operations, maintenance management, reliability, and procurement…
Added 39 mins ago
AW
Family Visitation Worker- Casual/On-Call
Atira Women's Resource Society
Vancouver, BC
- Part-time
Program & Location: Esemkwu - Vancouver (Trout Lake Park area)
Added 39 mins ago
TC
Senior Customer Manager - 18 months Contract
The Clorox Company
Brampton, ON · The Clorox Company of Canada-Head Office
- Full-time
As a member of the Canadian Sales Organization, the Senior Customer Manager, Amazon will play a critical role in driving business growth and delivering results across several key areas:
Added 39 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 39 mins ago
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Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
Independently perform ICT/Security engineering assignments with broad general instruction from Project Manager as to the results expected
Added 54 mins ago
WC
(CAN) Manager, Specialty Compliance and Ethics - IF– Level II Testing & Monitoring
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Manager, Specialty Compliance and Ethics - Level II Testing & Monitoring executes risk-based compliance reviews and drives continuous improvement across the…
Added 54 mins ago
AH
Assistant Head Nurse - Patient Care Coordinator
Alberta Health Services
Wetaskiwin, AB
- Part-time
…approach. Escalating operational issues to the Director and/or Manager as appropriate. Providing leadership and acting as the primary contact for dealing with staff or physician incidents,…
Added 54 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
The Registered Nurse (RN) on Unit 4E4 reports to the Unit Manager, Pediatric Medicine. Unit 4E4 is a 25-bed pediatric inpatient unit that provides care for patients from infancy to 18 years…
Added 54 mins ago
AH
Unit Clerk - Urgent Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…receive safe, complete, and uninterrupted care. Reporting to the Manager, you will play a vital role within a dynamic multidisciplinary team, helping keep the clinic running seamlessly…
Added 54 mins ago
AH
Unit Clerk
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…receive safe, complete, and uninterrupted care. Reporting to the Manager, you will play a vital role within a dynamic multidisciplinary team, helping keep the clinic running seamlessly…
Added 54 mins ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…Registered Nurse. As a RN for CHC, you will act as both a Case Manager (CM) and a direct care provider, using a family-centered approach to practice, coaching, assessing, organizing, and…
Added 54 mins ago
AH
Registered Nurse
Alberta Health Services
Fort Saskatchewan, AB
- Part-time
…areas of the Emergency Department at the discretion of the unit manager/charge nurse. To be successful in this role, you will bring good prioritization and assessment skills, strong…
Added 54 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
The Registered Nurse (RN) on Unit 4E4 reports to the Unit Manager, Pediatric Medicine. Unit 4E4 is a 25-bed pediatric inpatient unit that provides care for patients from infancy to 18 years…
Added 54 mins ago
AH
Unit Clerk
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Reporting to the Unit Manager for Pediatric Ambulatory Care, this position is a frontline position that provides administrative support for the Stollery Child Health Ambulatory clinic…
Added 54 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…our staff. The Registered Nurse (RN) will report to the Unit Manager and as such will be an integral member of Stollery's multidisciplinary team. The RN will be trained to support other…
Added 54 mins ago
AH
Associate Manager, Surgical Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Transition Company: Cancer Care Alberta Classification: Associate Manager Union: Exempt Unit and Program: Surgical Services, Cross Cancer Institute Primary Location: Cross Cancer Institute…

BMO

Fraud Operations Manager - Cards

Toronto, ON, Canada
FCP, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Application Deadline:

10/22/2026

Address:

100 King Street West

Job Family Group:

Customer Shared Services

As the Fraud Operations Manager, Cards, you will lead a high-performing team responsible for protecting customers and the bank from card fraud-related losses. You will oversee fraud detection, investigation, authentication, and prevention activities while driving operational excellence, risk mitigation, and continuous improvement across card fraud operations. This role combines people leadership, strategic oversight, and deep fraud expertise, requiring the ability to analyze emerging fraud trends, influence business decisions, optimize operational performance, and partner with stakeholders across the enterprise to strengthen fraud controls and customer outcomes.

Key responsibilities

Lead and develop a team of fraud professionals responsible for the detection, investigation, authentication, and resolution of card fraud cases across the customer lifecycle.
Drive operational excellence by balancing fraud loss prevention, customer experience, productivity, and service-level commitments within a fast-paced 24/7 fraud environment.
Oversee complex fraud investigations, ensuring threats are identified, assessed, escalated, and resolved in accordance with regulatory requirements, internal policies, and risk frameworks.
Act as the primary fraud subject matter expert for card products, providing guidance on emerging fraud risks, investigative strategies, and loss mitigation opportunities.
Analyze fraud trends, attack patterns, customer impacts, and operational data to deliver actionable insights and recommendations that strengthen fraud controls.
Partner with senior leaders, risk management, technology, product, and operations teams to develop and implement strategies that enhance fraud detection and prevention capabilities.
Lead the design, implementation, and continuous improvement of fraud processes, controls, and operational programs to improve efficiency, effectiveness, and customer outcomes.
Build and maintain strong relationships with internal stakeholders, law enforcement agencies, card networks, and financial institutions to support investigations and intelligence sharing.
Monitor key performance indicators, fraud losses, operational metrics, and investigation quality standards, taking action to address risks and improve team performance.
Champion a culture of accountability, inclusion, and continuous learning by coaching, mentoring, and developing talent while building a strong leadership pipeline.
Lead change initiatives and strategic projects, ensuring successful implementation of new tools, technologies, operating models, and fraud prevention solutions.
Provide strategic leadership on card fraud risk by identifying emerging threats, influencing business priorities, and ensuring fraud operations remain aligned with the bank's risk appetite, regulatory obligations, and growth objectives

Qualifications:

5 + years of demonstrated leadership experience managing teams within a fraud operations, fraud risk, or financial crimes environment.
Deep knowledge of debit and credit card fraud operations, including fraud investigations, fraud prevention, customer authentication, and fraud trend analysis.
Proven ability to lead teams, make risk-based decisions, and drive operational performance in a fast-paced banking environment.
Investigative or compliance related experience is required.
Knowledge of banking products, services, processes, and organization is an asset.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Lead a high-performing team to protect the bank from card fraud through effective detection, investigation, and prevention strategies. Drive operational excellence by balancing loss mitigation with customer experience and regulatory compliance across a 24/7 environment.

Requirements

Requires at least 5 years of leadership experience in fraud operations, financial crimes, or risk management. Candidates must possess deep knowledge of card fraud investigations and strong analytical, communication, and decision-making skills.

Skills

Fraud detection
Fraud investigation
People leadership
Risk mitigation
Strategic oversight
Data analysis
Operational excellence
Stakeholder management
Regulatory compliance
Loss prevention
Authentication
Problem solving
Communication
Collaboration
Decision making

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Card Fraud
Risk Management
Financial Crimes
Debit Card
Credit Card
Compliance
Operational Metrics
KPIs
Stakeholder Engagement
Loss Prevention
Authentication
Banking
Data Driven
Strategic Leadership
Investigation
Regulatory Frameworks

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