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Added 3 days ago
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Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON
- Full-time
…Supports/defines the strategic direction, governance design, program design and execution of compensation programs at BMO. Understands and aligns to regulatory requirements in applicable…
Added 3 days ago
AC
Occupational Claims Manager
Aramark Canada
Mississauga, ON
- Full-time
The Occupational Claims Manager leads the organization's occupational disability and workers' compensation programs, ensuring compliance with applicable legislation and alignment with…
Added 3 days ago
MU
Communications Assistant B (Scribe - Proficient in Greek and English)
McGill University
Montreal, QC · Redpath Library
- Part-time
Added 3 days ago
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Sr. Team Leader, Wealth Client Services
CIBC
Toronto, ON
- Full-time
…and effectively communicated. Recognize and support learning time and accomplishments. Partner with the Manager of Private Banking Operations to effectively manage and resource staffing…
Added 3 days ago
S
Administrative Assistant - Volunteer Services - Regular part-time - 2026-17903 (2026-17903)
Sunnybrook
Toronto, ON
- Part-time
Schedule in-person, virtual and hybrid meetings and events using Zoom, Microsoft Teams, Room Manager, Catering Services and oversee department calendar.
Added 3 days ago
M
Senior Manager, Sourcing
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…executive-ready materials that improve decision quality, cycle time, and…
Added 3 days ago
S
General Labourer
SECURE
Edmonton, AB
- Other
Join SECURE and be part of a team that steps up to make a meaningful difference in the industries we serve and the world we share.
Added 3 days ago
Senior Product Manager
AutoScout24
Toronto, ON
At AutoScout24, we’re excited to be hiring for our Canadian company, Trader Corporation - a key part of our international family.
Added 3 days ago
CR
Handyman/Handyperson
Conklin Resource Development Advisory Committee
Conklin, AB
- Part-time
This is a permanent and part-time position, working up to thirty (30) hours per week and reporting to the Housing Operations Manager. The CRDAC will work with the incumbent to develop a…
Added 3 days ago
VS
Associate Software Engineer in Test
Veeva Systems
Toronto, ON
- Full-time
As part of our Quality Assurance and Release Engineering team, you'll be responsible for functional and automation testing of software, ensuring customer success with every release.
Added 3 days ago
AH
Registered Nurse
Alberta Health Services
Edson, AB
- Part-time
Classification: Registered Nurse Union: United Nurses of Alberta Unit and Program: Alberta Kidney Care - North - Edson Hemodialysis Primary Location: Edson Healthcare Centre Location…
Added 3 days ago
AH
Registered Nurse
Alberta Health Services
Alexis Whitecourt 232, AB · Whitecourt, AB
- Temporary
Transition Company: Assisted Living Alberta Classification: Registered Nurse Union: United Nurses of Alberta Unit and Program: Home Care Case Manager Primary Location: Whitecourt Healthcare…
Added 3 days ago
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[26-109] Driver (Part-Time)
SOURCES
Surrey, BC
- Part-time
We are looking for a Part-time Driver to join our Food Security team! This individual must have a Class 5 driver’s license, clean driver’s abstract, excellent communication and…
Added 3 days ago
AH
Occupational Therapist II - Home Care
Alberta Health Services
Grande Prairie, AB
- Part-time
…Occupational Therapist II Union: HSAA Facility PROF/TECH Unit and Program: Home Care Virene Building Primary Location: Grande Prairie Virene Building Location Details: As Per Location…
Added 3 days ago
AH
Occupational Therapist II
Alberta Health Services
Grande Prairie, AB
- Full-time
…expertise to provide care and oversight. Reporting to the Area Manager Allied Health, the Occupational Therapist II collaborates with the Care Community to assess, plan, implement, and…
Added 3 days ago
Activities Coordinator Part Time (52 Hours Biweekly)
COGIR Real Estate
Winnipeg, MB
Reporting to the General Manager, the Activities Coordinator assists in the planning, organization and implementation of meaningful programs for the residents in collaboration with the…
Added 3 days ago
JS
Material Handler
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
JSC is seeking a Material Handler to join our growing team! Reporting to the Shift Manager, the Material Handler will provide shipping, receiving, storage of raw materials and order…
Added 3 days ago
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Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 3 days ago
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Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 3 days ago
B
Manager, Margin Lending
BMO
Toronto, ON · FCP
- Full-time
…second line risk groups. Includes developing and promoting program and ensuring the execution of all program…
Added 3 days ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
…advisor outcomes, and support the achievement of investment program objectives. Oversees the full project lifecycle, balancing investment management priorities, regulatory requirements,…
Added 3 days ago
C
Home and Building Clerk
Co-op
Davidson, SK
- Part-time
Riverbend Co-op is hiring a Part-Time Building Materials Clerk for our Home and Building Centre in Davidson, SK.
Added 3 days ago
C
Ag Solutions Summer Student
Co-op
Broderick, SK
- Full-time
Reporting to the Ag Solutions Sales and Operations Manager, you’ll be part of the day-to-day work that keeps our Ag Solutions division moving. You’ll support our team, assist customers, and…
Added 3 days ago
C
File Maintenance Clerk
Co-op
Ucluelet, BC
- Full-time
Join us at Ucluelet Co-op and be a part of an exciting team dedicated to providing quality products and exceptional service to our community.
Added 3 days ago
C
Ag Solutions Summer Student
Co-op
Lucky Lake, SK
- Full-time
Reporting to the Ag Solutions Sales and Operations Manager, you’ll be part of the day-to-day work that keeps our Ag Solutions division moving. You’ll support our team, assist customers, and…

BMO

Genesys Developer

Toronto, ON, Canada
YNG, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 12, 2026
Experience: 3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Posting language: English
Posted: Sep 29, 2026

Original job description

Application Deadline:

10/11/2026

Address:

250 Yonge Street

Job Family Group:

Technology

Drives the overall software development lifecycle including working across functional teams to transform requirements into features and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

Qualifications:

3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Ability to participate in an on-call duty and provide after-hours support as required to ensure timely resolution of critical issues and business continuity
Strong experience with Genesys Cloud Architect for IVR, inbound/outbound call flows, menus, routing, prompts, schedules, and data actions.
Strong knowledge of Genesys Cloud Voice, including:
- ACD and call routing
- Queues and skills
- DID and telephony configuration
- SIP / BYOC concepts
- Call recording
- Callbacks, transfers, and voicemail
Hands-on experience with Genesys Cloud Digital channels, including:
- Web Messaging
- SMS
- Email
- Digital routing
Experience with Genesys Cloud bot/chatbot development, including conversational flows, intents, self-service, fallback handling, and bot-to-agent escalation.
Hands-on experience with Genesys Cloud Workforce Management (WFM), including forecasting, scheduling, planning groups, work plans, adherence, intraday management and time off balance module.
Experience with Genesys Cloud Knowledge Management (KM), including knowledge bases, articles, categories, and agent/customer knowledge experiences.
Strong experience with Genesys Cloud integrations using:
- Genesys Cloud APIs
- REST APIs
- SDKs
- Architect Data Actions
- Webhooks
- OAuth 2.0
- JSON
Experience integrating Genesys Cloud with CRM and enterprise applications.
Strong understanding of Genesys Cloud users, roles, permissions, divisions, queues, skills, routing rules, scripts, wrap-up codes, schedules, business hours, special days, emergency messages, and configuration management.
Experience with Genesys Cloud deployment and release management across development, QA/UAT, and production environments.
Experience providing production and operational support for Genesys Cloud.
Strong troubleshooting skills across voice, digital, Architect, chatbot, WFM, KM, APIs, integrations, and agent applications.
Experience with unit testing, integration testing, UAT, regression testing, and production validation.
Ability to perform root-cause analysis and resolve complex Genesys Cloud production issues.

Integration & Development Skills

Strong knowledge of RESTful APIs and API-based integrations.
Experience with Python.
Understanding of API authentication, OAuth, JSON, HTTP methods, error handling, and data mapping.
Experience building integrations between Genesys Cloud and third-party/enterprise applications.
Knowledge of event-driven integrations and webhooks is preferred.

Deployment Skills

Experience with Genesys Cloud configuration migration and deployment processes.
Ability to prepare deployment plans, implementation procedures, validation checklists, and rollback plans.
Understanding of change management and production release processes.

Production Support Skills

Experience providing application and platform support in a production contact center environment.
Strong incident, problem, and change management experience.
Ability to troubleshoot and resolve high-priority contact center issues within defined SLAs.
Experience analyzing interaction data, logs, API responses, Architect flows, configuration, and system behavior.
Ability to coordinate with Genesys/vendor support for complex issues.
Experience creating technical documentation, runbooks, knowledge articles, and troubleshooting guides.

Preferred / Nice-to-Have Skills

Genesys Cloud certification such as Genesys Cloud Developer or Architect.
Experience with BYOC Cloud, SIP, SBC, and enterprise telephony.
Knowledge of Genesys Cloud Analytics, Quality Management.
Experience with enterprise-scale contact center transformation or migration projects.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Genesys Developer drives the software development lifecycle by transforming requirements into technical specifications and features. They are responsible for system design, coding, debugging business systems, and providing operational support for contact center applications.

Requirements

Candidates must have 3+ years of hands-on experience with Genesys Cloud CX development, configuration, and integration. Strong proficiency in Python, RESTful APIs, and contact center technologies like IVR and WFM is required.

Skills

Genesys Cloud CX
Genesys Cloud Architect
IVR
Call routing
Python
RESTful APIs
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot development
System design
Troubleshooting
Unit testing
API integration
Change management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Genesys Cloud Architect
IVR
ACD
SIP
BYOC
RESTful APIs
Python
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot
Webhooks
CRM
Unit Testing
UAT
Root-cause analysis
Contact center
Incident management
Change management
Deployment management
Technical documentation
Runbooks
SLA
API-based integrations
Quality Management
Analytics
Telephony

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