Find work in Canada.

318,427 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 52 mins ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
…excellence in engineering management practices, supporting team development, driving continuous improvement initiatives, and ensuring consistent application of processes, tools, and…
Added 52 mins ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…excellence in engineering management practices, supporting team development, driving continuous improvement initiatives, and ensuring consistent application of processes, tools, and…
Added 52 mins ago
S
Retail Store Manager
Skechers
Regina, SK · SK
- Full-time
…innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of…
Added 52 mins ago
S
Retail Key Holder
Skechers
Lloydminster, AB
- Part-time
…innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of…
Added 52 mins ago
C
Producer - Olympics, Paralympics and CBC Sports Partnership Content LA28
CBC/Radio-Canada
Toronto, ON
- Full-time
As Producer you would plan, in collaboration with the Unit Production Manager and the Executive Producer, the financial, production and resource requirements for the creation of Olympic…
Added 52 mins ago
C
Analyst, Sales and Marketing (French Services) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 2 hours ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 3 hours ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
…builds on top of. We build the uncompromising, simple, fully digital in-app onboarding experience Wealthsimple is known for, guiding clients from sign-up through funded accounts in minutes,…
Added 4 hours ago
EI
Territory Sales Manager - Automotive
EBlock Inc.
Calgary, AB
- $60,000 to $72,000 CAD / year
- Full-time
Every vehicle that changes hands on EBlock started with a relationship - and as Territory Sales Manager, those relationships start with you. You'll be out with dealership decision-makers…
Added 4 hours ago
JB
Jr. Project Manager - Jayman Living Mixed Use
Jayman Built
Calgary, AB
- $80,000 to $90,000 CAD / year
Jayman Living is seeking a Jr. Project Manager for our Mixed-Use Division - a role that offers hands-on involvement in transformative projects, the chance to grow your skills, and clear…
Added 4 hours ago
CC
Corporate Partnerships, Senior Specialist
Canadian Cancer Society
Vancouver, BC
- $56,000 to $64,500 CAD / year
- Full-time
Provide support to the prospecting efforts of the Senior Manager, New Business Development, Corporate Partnerships
Added 4 hours ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a technical team as we embark on a company-wide ERP transformation. This is your opportunity to use cutting…
Added 4 hours ago
BG
Estimator, Senior
BV GLAZING
Niagara Falls, ON
- $85,000 to $95,000 CAD / year
- Full-time
Foster the professional growth and development of our team members.
Added 5 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 6 hours ago
TP
Franchise Project Manager
Topper's Pizza Franchise Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an experienced, organized, and results-driven Construction Project Manager to join our Franchise Development team. The Construction Project Manager is responsible for…
Added 7 hours ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 7 hours ago
SE
Manager, MX Sales Platform
Samsung Electronics
Mississauga, ON
- Full-time
…internal stakeholders. This role will support the business development elements of the Samsung Care+ and Samsung Finance+ working collaborative with the global teams to gain insights on…
Added 7 hours ago
C
Supervisor, Front of House (LBE)
Cineplex
Whitby, ON
- Part-time
…House Supervisor – Playdium Whitby, reporting to the Service Manager. This position will be based at our Playdium Whitby location at 75 Consumer Drive, Whitby,…
Added 8 hours ago
P
Business Development Manager
PROLINK
Toronto, ON
- Full-time
PROLINK is seeking a Business Development Manager to help grow our association and affinity programs. This is an individual contributor role that combines new member sales within existing…
Added 8 hours ago
FN
Trade Marketing Manager
Far Niente LLC
Oakville, ON
- Full-time
Trade Marketing Manager, Far Niente Wine Estates
Added 9 hours ago
L
Manager - P&C Systems | Vancouver
lululemon
Vancouver, BC
- Full-time
The P&C Operations group provides an elevated and global people experience powered by Digital. This includes enabling CoEs through digital platforms, delivering shared services through…
Added 9 hours ago
P
Human Capital Manager, Consulting
PwC
Toronto, ON
- Full-time
As a Human Capital (HC) Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues and support our people experience. Working closely with staff and…
Added 9 hours ago
R
Relationship Manager, Business Markets
RBC
Berthierville, QC · Joliette, QC
- Full-time
Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
Added 9 hours ago
R
Client Advisor
RBC
Richibucto, NB
- Part-time
…environment, you can build a great career with us as a future Account Manager/Banking…
Added 10 hours ago
TE
Branch Administrator
TK Elevator
Sudbury, ON · Greater Sudbury, ON
- Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…

BMO

Genesys Developer

Toronto, ON, Canada
YNG, Canada

$55,500.00 - $120,000.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 12, 2026
Experience: 3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Posting language: English
Posted: Sep 29, 2026

Original job description

Application Deadline:

10/11/2026

Address:

250 Yonge Street

Job Family Group:

Technology

Drives the overall software development lifecycle including working across functional teams to transform requirements into features and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

Qualifications:

3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Ability to participate in an on-call duty and provide after-hours support as required to ensure timely resolution of critical issues and business continuity
Strong experience with Genesys Cloud Architect for IVR, inbound/outbound call flows, menus, routing, prompts, schedules, and data actions.
Strong knowledge of Genesys Cloud Voice, including:
- ACD and call routing
- Queues and skills
- DID and telephony configuration
- SIP / BYOC concepts
- Call recording
- Callbacks, transfers, and voicemail
Hands-on experience with Genesys Cloud Digital channels, including:
- Web Messaging
- SMS
- Email
- Digital routing
Experience with Genesys Cloud bot/chatbot development, including conversational flows, intents, self-service, fallback handling, and bot-to-agent escalation.
Hands-on experience with Genesys Cloud Workforce Management (WFM), including forecasting, scheduling, planning groups, work plans, adherence, intraday management and time off balance module.
Experience with Genesys Cloud Knowledge Management (KM), including knowledge bases, articles, categories, and agent/customer knowledge experiences.
Strong experience with Genesys Cloud integrations using:
- Genesys Cloud APIs
- REST APIs
- SDKs
- Architect Data Actions
- Webhooks
- OAuth 2.0
- JSON
Experience integrating Genesys Cloud with CRM and enterprise applications.
Strong understanding of Genesys Cloud users, roles, permissions, divisions, queues, skills, routing rules, scripts, wrap-up codes, schedules, business hours, special days, emergency messages, and configuration management.
Experience with Genesys Cloud deployment and release management across development, QA/UAT, and production environments.
Experience providing production and operational support for Genesys Cloud.
Strong troubleshooting skills across voice, digital, Architect, chatbot, WFM, KM, APIs, integrations, and agent applications.
Experience with unit testing, integration testing, UAT, regression testing, and production validation.
Ability to perform root-cause analysis and resolve complex Genesys Cloud production issues.

Integration & Development Skills

Strong knowledge of RESTful APIs and API-based integrations.
Experience with Python.
Understanding of API authentication, OAuth, JSON, HTTP methods, error handling, and data mapping.
Experience building integrations between Genesys Cloud and third-party/enterprise applications.
Knowledge of event-driven integrations and webhooks is preferred.

Deployment Skills

Experience with Genesys Cloud configuration migration and deployment processes.
Ability to prepare deployment plans, implementation procedures, validation checklists, and rollback plans.
Understanding of change management and production release processes.

Production Support Skills

Experience providing application and platform support in a production contact center environment.
Strong incident, problem, and change management experience.
Ability to troubleshoot and resolve high-priority contact center issues within defined SLAs.
Experience analyzing interaction data, logs, API responses, Architect flows, configuration, and system behavior.
Ability to coordinate with Genesys/vendor support for complex issues.
Experience creating technical documentation, runbooks, knowledge articles, and troubleshooting guides.

Preferred / Nice-to-Have Skills

Genesys Cloud certification such as Genesys Cloud Developer or Architect.
Experience with BYOC Cloud, SIP, SBC, and enterprise telephony.
Knowledge of Genesys Cloud Analytics, Quality Management.
Experience with enterprise-scale contact center transformation or migration projects.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply About employer

More about this job

Responsibilities

The Genesys Developer drives the software development lifecycle by transforming requirements into technical specifications and features. They are responsible for system design, coding, debugging business systems, and providing operational support for contact center applications.

Requirements

Candidates must have 3+ years of hands-on experience with Genesys Cloud CX development, configuration, and integration. Strong proficiency in Python, RESTful APIs, and contact center technologies like IVR and WFM is required.

Skills

Genesys Cloud CX
Genesys Cloud Architect
IVR
Call routing
Python
RESTful APIs
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot development
System design
Troubleshooting
Unit testing
API integration
Change management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Genesys Cloud Architect
IVR
ACD
SIP
BYOC
RESTful APIs
Python
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot
Webhooks
CRM
Unit Testing
UAT
Root-cause analysis
Contact center
Incident management
Change management
Deployment management
Technical documentation
Runbooks
SLA
API-based integrations
Quality Management
Analytics
Telephony

Report this job