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Added 22 mins ago
CB
Senior Project Manager
Clark Builders
AB · Edmonton, AB
- Full-time
Clark Builders is hiring a Senior Project Manager. Working out of the Edmonton office, the Senior Project Manager will lead and support projects across all our regions of work. This role is…
Added 22 mins ago
MS
Senior Construction Project Manager
ML6 Search + Talent Advisory
Toronto, ON
- Full-time
We are seeking a Senior Project Manager to lead the delivery of multiple concurrent multi-family residential construction projects across the GTA. This role will take ownership across…
Added 22 mins ago
MS
Construction Project Manager
ML6 Search + Talent Advisory
Toronto, ON
- Full-time
We are seeking a Construction Project Manager to take ownership of the day-to-day management of multi-family residential construction projects across the GTA. This role will work across…
Added 22 mins ago
HC
Account Manager, New Business
Hamilton Community Enterprises (HCE)
Hamilton, ON
- Full-time
…servicing an inherited book of accounts. Reporting to the Senior Manager, Business Development and Product Strategy, you will develop new business across the Greater Toronto and Hamilton…
Added 22 mins ago
J
Team Leader, Glucose
Jungbunzlauer
Port Colborne, ON
- Full-time
Reporting to the Production Manager, the job holder will primarily ensure the safe and efficient operation of the Glucose plant to meet budgeted production targets. As a member of the…
Added 22 mins ago
T
Process Engineer
Tenova
Mississauga, ON
- Full-time
Perform process and data analysis, optimizing technical solutions and processes.Provide process engineering deliverables and field support.Contribute to technology development based on…
Added 22 mins ago
J
Assistant Production Manager, Canada
Jungbunzlauer
Port Colborne, ON
- Full-time
Reporting to the Production Manager, the job holder will primarily ensure the safe and efficient operation of the Glucose plant to meet budgeted production targets. As a member of the…
Added 22 mins ago
W
Study Manager (M&M)
Wood
Vancouver, BC
- $170,000 to $200,000 CAD / year
- Full-time
Previous experience as a study manager, project manager, project engineer, engineering manager or lead on several mining projects/studies
Added 51 mins ago
LP
Condominium Property Manager
Living Properties Inc.
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Living Properties Inc. is seeking a motivated, proactive and properly licensed property manager to manage a commercial condominium building in Toronto. The position is full-time, and the…
Added 51 mins ago
H
Saviynt Platform Administration and Operations Consultant
HCLTech
Canada
- Full-time
Hands-on experience administering and supporting Saviynt EIC or Saviynt Security Manager in a production enterprise environment.
Added 51 mins ago
H
Saviynt Application Onboarding and Reporting Consultant
HCLTech
Canada
- Full-time
Hands-on experience with Saviynt EIC or Saviynt Security Manager in application onboarding and IGA implementation.
Added 51 mins ago
T
R&D Engineer- Data Scientist
Tenova
Mississauga, ON
- Full-time
The R&D Engineer - Data Science, under the direction of the R&D Manager, is responsible for analyzing operational and test data, developing algorithms, and researching, building,…
Added 1 hour ago
EC
Electro-Mechanical Assembler, Dorval
Electrotek Concepts, Inc. - a Powerside Company
Dorval, QC
- Full-time
Added 1 hour ago
NQ
software development project manager
Nord Quantique
Sherbrooke, QC
- Full-time
Added 1 hour ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
As a Construction Project Manager (C.E.T. or P.Eng.) at M2 Engineering you will be responsible for delivering various water and wastewater projects at the construction stage of the project…
Added 1 hour ago
T
Project Manager
Tenova
Mississauga, ON
- Full-time
The Project Manager will lead industrial projects within an environment focused on mechanical/ chemical engineering principles. This role requires managing complex projects in industrial…
Added 1 hour ago
P
Senior Advisor
PTAG
Burnaby, BC
- Contract
…leadership and execution oversight for technical specifications and engineering standards across our water, wastewater, and broader utilities capital project…
Added 1 hour ago
SP
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
- Full-time
…buy-in from senior stakeholders across Accounting, Finance, Engineering, and…
Added 1 hour ago
AT
AME Apprentice
Air Tindi Ltd.
Yellowknife, NT
- Full-time
Added 1 hour ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
We are seeking an experienced Product Manager to lead the design and evolution of brokerage clearing and settlement systems supporting the Canadian securities market. This role sits at the…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 1 hour ago
PR
Lead Structural Engineer - Carports (SHIELD)
Polar Racking Inc.
Mississauga, ON
- Full-time
…design decision - in close partnership with Polar's Structural Engineering Manager, who holds final sign-off authority on structural standards…

BMO

Genesys Developer

Toronto, ON, Canada
YNG, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 12, 2026
Experience: 3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Posting language: English
Posted: Sep 29, 2026

Original job description

Application Deadline:

10/11/2026

Address:

250 Yonge Street

Job Family Group:

Technology

Drives the overall software development lifecycle including working across functional teams to transform requirements into features and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

Qualifications:

3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Ability to participate in an on-call duty and provide after-hours support as required to ensure timely resolution of critical issues and business continuity
Strong experience with Genesys Cloud Architect for IVR, inbound/outbound call flows, menus, routing, prompts, schedules, and data actions.
Strong knowledge of Genesys Cloud Voice, including:
- ACD and call routing
- Queues and skills
- DID and telephony configuration
- SIP / BYOC concepts
- Call recording
- Callbacks, transfers, and voicemail
Hands-on experience with Genesys Cloud Digital channels, including:
- Web Messaging
- SMS
- Email
- Digital routing
Experience with Genesys Cloud bot/chatbot development, including conversational flows, intents, self-service, fallback handling, and bot-to-agent escalation.
Hands-on experience with Genesys Cloud Workforce Management (WFM), including forecasting, scheduling, planning groups, work plans, adherence, intraday management and time off balance module.
Experience with Genesys Cloud Knowledge Management (KM), including knowledge bases, articles, categories, and agent/customer knowledge experiences.
Strong experience with Genesys Cloud integrations using:
- Genesys Cloud APIs
- REST APIs
- SDKs
- Architect Data Actions
- Webhooks
- OAuth 2.0
- JSON
Experience integrating Genesys Cloud with CRM and enterprise applications.
Strong understanding of Genesys Cloud users, roles, permissions, divisions, queues, skills, routing rules, scripts, wrap-up codes, schedules, business hours, special days, emergency messages, and configuration management.
Experience with Genesys Cloud deployment and release management across development, QA/UAT, and production environments.
Experience providing production and operational support for Genesys Cloud.
Strong troubleshooting skills across voice, digital, Architect, chatbot, WFM, KM, APIs, integrations, and agent applications.
Experience with unit testing, integration testing, UAT, regression testing, and production validation.
Ability to perform root-cause analysis and resolve complex Genesys Cloud production issues.

Integration & Development Skills

Strong knowledge of RESTful APIs and API-based integrations.
Experience with Python.
Understanding of API authentication, OAuth, JSON, HTTP methods, error handling, and data mapping.
Experience building integrations between Genesys Cloud and third-party/enterprise applications.
Knowledge of event-driven integrations and webhooks is preferred.

Deployment Skills

Experience with Genesys Cloud configuration migration and deployment processes.
Ability to prepare deployment plans, implementation procedures, validation checklists, and rollback plans.
Understanding of change management and production release processes.

Production Support Skills

Experience providing application and platform support in a production contact center environment.
Strong incident, problem, and change management experience.
Ability to troubleshoot and resolve high-priority contact center issues within defined SLAs.
Experience analyzing interaction data, logs, API responses, Architect flows, configuration, and system behavior.
Ability to coordinate with Genesys/vendor support for complex issues.
Experience creating technical documentation, runbooks, knowledge articles, and troubleshooting guides.

Preferred / Nice-to-Have Skills

Genesys Cloud certification such as Genesys Cloud Developer or Architect.
Experience with BYOC Cloud, SIP, SBC, and enterprise telephony.
Knowledge of Genesys Cloud Analytics, Quality Management.
Experience with enterprise-scale contact center transformation or migration projects.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Genesys Developer drives the software development lifecycle by transforming requirements into technical specifications and features. They are responsible for system design, coding, debugging business systems, and providing operational support for contact center applications.

Requirements

Candidates must have 3+ years of hands-on experience with Genesys Cloud CX development, configuration, and integration. Strong proficiency in Python, RESTful APIs, and contact center technologies like IVR and WFM is required.

Skills

Genesys Cloud CX
Genesys Cloud Architect
IVR
Call routing
Python
RESTful APIs
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot development
System design
Troubleshooting
Unit testing
API integration
Change management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Genesys Cloud Architect
IVR
ACD
SIP
BYOC
RESTful APIs
Python
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot
Webhooks
CRM
Unit Testing
UAT
Root-cause analysis
Contact center
Incident management
Change management
Deployment management
Technical documentation
Runbooks
SLA
API-based integrations
Quality Management
Analytics
Telephony

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