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Added 22 mins ago
U
Retail sales manager
Ultramar
Reserve Mines, NS
- Full-time
Added 51 mins ago
SH
General Duty Nuclear Med Technologist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Working as part of a multi-disciplinary imaging team, the General Duty – Nuclear Medicine Technologist under the direction of the Nuclear Medicine Manager, performs the operational…
Added 51 mins ago
AC
Occupational Claims Manager
Aramark Canada
Mississauga, ON
- Full-time
The Occupational Claims Manager leads the organization's occupational disability and workers' compensation programs, ensuring compliance with applicable legislation and alignment with…
Added 51 mins ago
SH
General Duty Nurse (N2) - Interventional Radiology
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Manager, Health Services (and utilizing the Clinical Resource Nurse as resource for clinical practice issues), the incumbent is responsible for:
Added 1 hour ago
B
Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
Ability to participate in an on-call duty and provide after-hours support as required to ensure timely resolution of critical issues and business continuity
Added 2 hours ago
C&
Assistant Facilities Manager
Cushman & Wakefield
Toronto, ON
- Full-time
Under the strategic direction of the Facilities Manager, the Assistant Facilities Manager plays a pivotal role in ensuring the seamless operation of a designated facility, portfolio of…
Added 2 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Calgary, AB
- Part-time
Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
Added 3 hours ago
E
gas station manager
Esso
Milton, ON
- Full-time
Added 4 hours ago
D
Assistant Team Leader
Dollarama
Marystown, NL
- $17.2 to $17.95 CAD / hour
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added 4 hours ago
General Duty Nurse (N2) - Interventional Radiology
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Manager, Health Services (and utilizing the Clinical Resource Nurse as resource for clinical practice issues), the incumbent is responsible for:
Added 4 hours ago
General Duty Nuclear Med Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
Working as part of a multi-disciplinary imaging team, the General Duty – Nuclear Medicine Technologist under the direction of the Nuclear Medicine Manager, performs the operational…
Added 5 hours ago
Mechanic Diesel 527
Purolator
Dartmouth, NS
The Diesel Mechanic inspects, maintains, diagnoses, and repairs assigned on-/off-road and heavy duty equipment to ensure proper function and vehicle safety and meet quality and performance…
Added 5 hours ago
VG
Airport Technician 3 (Heavy Duty Mechanic)
Vantage Group
Kamloops, BC
- $45.3 CAD / hour
- Full-time
Kamloops Airport has openings for Airport Technician 3 (APT3). Reporting to the Manager of Facilities and Emergency Services, the successful candidates will join the airport maintenance and…
Added 5 hours ago
Department Sales Manager, Hardgoods
Sporting Life Group
Markham, ON
Acting as Manager on Duty, leading by example in daily operations, motivating the team, and ensuring adherence to store policies and procedures.
Added 6 hours ago
GC
Duty Supervisors - Paramedic Services (Permanent, Part-time)
Grey County
Owen Sound, ON
- Part-time
Grey County's Paramedic Services department is recruiting for permanent, part time Duty Supervisors. This job posting is for existing vacancies. The wage rate for this position is $55.88 -…
Added 6 hours ago
WC
Service and Support Representative - Edmonton, AB
Wurth Canada
Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
Communication: Attend district sales meetings, town halls, and other relevant meetings as required. Provide daily reports to direct manager on work completed for the day.
Added 8 hours ago
TR
Principal Product Manager, Content Transformation
Thomson Reuters
Toronto, ON
- Full-time
Principal Product Manager, Content Transformation (Direct Tax AI)
Added 8 hours ago
MJ
Maintenance Helper
Manufacturing Job Site
Mississauga, ON
- Full-time
The Maintenance Technician Helper will be responsible for providing general maintenance support and will report to the Maintenance Supervisor and Plant Manager.
Added 8 hours ago
Part Time Tailor
Tailored Brands
Sarnia, ON
Report any incidents, accidents, or safety hazards to the manager on duty and/or your Regional Manager.
Added 8 hours ago
MS
Part Time Sales Manager
Michaels Stores
Ancaster, ON
- Part-time
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Added 9 hours ago
TH
Operations Assistant Manager- 7024 Barrie
The Home Depot Canada
Barrie, ON
- Full-time
Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store…
Added 9 hours ago
L
5768 - Assistant Store Manager FT
Lids
Brantford, ON
- $19 to $20 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 9 hours ago
CH
Food & Beverage Manager
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Act as Duty Manager in the absence of Hotel Manager.
Added 10 hours ago
CC
Assistant Fleet Manager (AFTERNOON SHIFT)
Coach Canada
Mississauga, ON
- Full-time
Coach Canada is seeking an experienced Assistant Maintenance/ Facility Manager to lead the daily operations of our Mississauga maintenance facility. This role combines hands-on maintenance…
Added 10 hours ago
WB
Logistics Specialist
Westcan Bulk Transport Ltd .
Saskatoon, SK
- Full-time
Contacting off duty drivers to provide trip instructions for next on duty status

BMO

Genesys Developer

Toronto, ON, Canada
YNG, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 12, 2026
Experience: 3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Posting language: English
Posted: Sep 29, 2026

Original job description

Application Deadline:

10/11/2026

Address:

250 Yonge Street

Job Family Group:

Technology

Drives the overall software development lifecycle including working across functional teams to transform requirements into features and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

Qualifications:

3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Ability to participate in an on-call duty and provide after-hours support as required to ensure timely resolution of critical issues and business continuity
Strong experience with Genesys Cloud Architect for IVR, inbound/outbound call flows, menus, routing, prompts, schedules, and data actions.
Strong knowledge of Genesys Cloud Voice, including:
- ACD and call routing
- Queues and skills
- DID and telephony configuration
- SIP / BYOC concepts
- Call recording
- Callbacks, transfers, and voicemail
Hands-on experience with Genesys Cloud Digital channels, including:
- Web Messaging
- SMS
- Email
- Digital routing
Experience with Genesys Cloud bot/chatbot development, including conversational flows, intents, self-service, fallback handling, and bot-to-agent escalation.
Hands-on experience with Genesys Cloud Workforce Management (WFM), including forecasting, scheduling, planning groups, work plans, adherence, intraday management and time off balance module.
Experience with Genesys Cloud Knowledge Management (KM), including knowledge bases, articles, categories, and agent/customer knowledge experiences.
Strong experience with Genesys Cloud integrations using:
- Genesys Cloud APIs
- REST APIs
- SDKs
- Architect Data Actions
- Webhooks
- OAuth 2.0
- JSON
Experience integrating Genesys Cloud with CRM and enterprise applications.
Strong understanding of Genesys Cloud users, roles, permissions, divisions, queues, skills, routing rules, scripts, wrap-up codes, schedules, business hours, special days, emergency messages, and configuration management.
Experience with Genesys Cloud deployment and release management across development, QA/UAT, and production environments.
Experience providing production and operational support for Genesys Cloud.
Strong troubleshooting skills across voice, digital, Architect, chatbot, WFM, KM, APIs, integrations, and agent applications.
Experience with unit testing, integration testing, UAT, regression testing, and production validation.
Ability to perform root-cause analysis and resolve complex Genesys Cloud production issues.

Integration & Development Skills

Strong knowledge of RESTful APIs and API-based integrations.
Experience with Python.
Understanding of API authentication, OAuth, JSON, HTTP methods, error handling, and data mapping.
Experience building integrations between Genesys Cloud and third-party/enterprise applications.
Knowledge of event-driven integrations and webhooks is preferred.

Deployment Skills

Experience with Genesys Cloud configuration migration and deployment processes.
Ability to prepare deployment plans, implementation procedures, validation checklists, and rollback plans.
Understanding of change management and production release processes.

Production Support Skills

Experience providing application and platform support in a production contact center environment.
Strong incident, problem, and change management experience.
Ability to troubleshoot and resolve high-priority contact center issues within defined SLAs.
Experience analyzing interaction data, logs, API responses, Architect flows, configuration, and system behavior.
Ability to coordinate with Genesys/vendor support for complex issues.
Experience creating technical documentation, runbooks, knowledge articles, and troubleshooting guides.

Preferred / Nice-to-Have Skills

Genesys Cloud certification such as Genesys Cloud Developer or Architect.
Experience with BYOC Cloud, SIP, SBC, and enterprise telephony.
Knowledge of Genesys Cloud Analytics, Quality Management.
Experience with enterprise-scale contact center transformation or migration projects.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Genesys Developer drives the software development lifecycle by transforming requirements into technical specifications and features. They are responsible for system design, coding, debugging business systems, and providing operational support for contact center applications.

Requirements

Candidates must have 3+ years of hands-on experience with Genesys Cloud CX development, configuration, and integration. Strong proficiency in Python, RESTful APIs, and contact center technologies like IVR and WFM is required.

Skills

Genesys Cloud CX
Genesys Cloud Architect
IVR
Call routing
Python
RESTful APIs
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot development
System design
Troubleshooting
Unit testing
API integration
Change management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Genesys Cloud Architect
IVR
ACD
SIP
BYOC
RESTful APIs
Python
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot
Webhooks
CRM
Unit Testing
UAT
Root-cause analysis
Contact center
Incident management
Change management
Deployment management
Technical documentation
Runbooks
SLA
API-based integrations
Quality Management
Analytics
Telephony

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