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Added 45 mins ago
T
Senior Project Manager
Tadpool
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Director, the Project Manager leads project planning, execution, and oversight for construction and investment initiatives across the portfolio. The role manages internal…
Added 5 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
…project support through ownership and management of project and contract documentation and facilitation of project team communications. The project administrator provides support, advice,…
Added 5 hours ago
B
Relationship Manager
BMO
Saint-Hyacinthe, QC · Granby, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 5 hours ago
B
Business Banking Relationship Management
BMO
Montreal, QC · Brossard, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 5 hours ago
B
Business Banking Relationship Manager
BMO
Laval, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 6 hours ago
YO
EarlyON Supervisor Quality and Experience
YMCA of Three Rivers
Kitchener, ON · ON
- Up to $75,000 CAD / year
- Contract
…across our EarlyON system. Working closely with the EarlyON Manager, Site Supervisors, Quality Training Specialists, Recruitment Specialists, community and partners, and Marketing, the…
Added 7 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
The Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned mid-range facilities projects of moderate scope and complexity,…
Added 7 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
The Senior Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned large facilities projects with a high degree of complexity,…
Added 7 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
The Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned mid-range facilities projects of moderate scope and complexity,…
Added 8 hours ago
WC
National Key Account Manager (Auto)
Wurth Canada
Guelph, ON
- $90,000 to $135,000 CAD / year
- Full-time
A 6-week onboarding training and development program along with a 6-month mentoring program for new employees
Added 8 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 10 hours ago
AI
Senior BAS System Designer
Ainsworth Inc
Mississauga, ON
- Full-time
Work with the Project Manager to ensure timely issuance of as-built documents and any project-specific close out documents required by specification or contract.
Added 10 hours ago
AI
BAS System Designer
Ainsworth Inc
Mississauga, ON
- Full-time
Work with the Project Manager to ensure timely issuance of as-built documents and any project-specific close out documents required by specification or contract.
Added 11 hours ago
ML
Hospitality Manager - Client Centre
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 13 hours ago
BB
Civil Superintendent – Infrastructure & Road Construction
BA Blacktop Group of Companies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
Review contract scope, plans, and specifications, ensuring budget alignment with the estimator and project manager.
Added 13 hours ago
I
Customer Success Manager / Project Manager
Infrakit
Strong, ON
- Full-time
Running training sessions and workshops that actually land
Added 19 hours ago
TL
Driver Recruiter
Transx Ltd
Rosser, MB
- Full-time
…Recruitment team in Winnipeg. Reporting to Driver Recruiting Manager, and under the guidance of the Team Lead, the Driver Recruiter is responsible for sourcing, screening, qualifying, and…
Added 19 hours ago
JB
Jr. Project Manager - Jayman Living Mixed Use
Jayman Built
Calgary, AB
- $80,000 to $90,000 CAD / year
Assist the Project Manager in monitoring General Contractor performance against contract requirements, schedule, and budget.
Added 19 hours ago
BG
Junior Project Operations Manager
BV GLAZING
Niagara Falls, ON
- $50,000 to $80,000 CAD / year
- Full-time
Uphold excellence through training, education and innovation.
Added 20 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 21 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 23 hours ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 1 day ago
R
Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
Report deviations from procedures or other discrepancies affecting quality or cGMP compliance to Supervisor/Manager.
Added 1 day ago
CT
project manager - non-technical
Cowichan Tribes
Duncan, BC
- Full-time
Added 1 day ago
AA
Gestionnaire des garanties / Warranty Manager
Airbus Aircraft
Montreal, QC
- Full-time
Gestionnaire des garanties / Warranty Manager

BMO

Genesys Developer

Toronto, ON, Canada
YNG, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 12, 2026
Experience: 3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Posting language: English
Posted: Sep 29, 2026

Original job description

Application Deadline:

10/11/2026

Address:

250 Yonge Street

Job Family Group:

Technology

Drives the overall software development lifecycle including working across functional teams to transform requirements into features and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

Qualifications:

3+ years of hands-on experience with Genesys Cloud CX development and configuration.
Ability to participate in an on-call duty and provide after-hours support as required to ensure timely resolution of critical issues and business continuity
Strong experience with Genesys Cloud Architect for IVR, inbound/outbound call flows, menus, routing, prompts, schedules, and data actions.
Strong knowledge of Genesys Cloud Voice, including:
- ACD and call routing
- Queues and skills
- DID and telephony configuration
- SIP / BYOC concepts
- Call recording
- Callbacks, transfers, and voicemail
Hands-on experience with Genesys Cloud Digital channels, including:
- Web Messaging
- SMS
- Email
- Digital routing
Experience with Genesys Cloud bot/chatbot development, including conversational flows, intents, self-service, fallback handling, and bot-to-agent escalation.
Hands-on experience with Genesys Cloud Workforce Management (WFM), including forecasting, scheduling, planning groups, work plans, adherence, intraday management and time off balance module.
Experience with Genesys Cloud Knowledge Management (KM), including knowledge bases, articles, categories, and agent/customer knowledge experiences.
Strong experience with Genesys Cloud integrations using:
- Genesys Cloud APIs
- REST APIs
- SDKs
- Architect Data Actions
- Webhooks
- OAuth 2.0
- JSON
Experience integrating Genesys Cloud with CRM and enterprise applications.
Strong understanding of Genesys Cloud users, roles, permissions, divisions, queues, skills, routing rules, scripts, wrap-up codes, schedules, business hours, special days, emergency messages, and configuration management.
Experience with Genesys Cloud deployment and release management across development, QA/UAT, and production environments.
Experience providing production and operational support for Genesys Cloud.
Strong troubleshooting skills across voice, digital, Architect, chatbot, WFM, KM, APIs, integrations, and agent applications.
Experience with unit testing, integration testing, UAT, regression testing, and production validation.
Ability to perform root-cause analysis and resolve complex Genesys Cloud production issues.

Integration & Development Skills

Strong knowledge of RESTful APIs and API-based integrations.
Experience with Python.
Understanding of API authentication, OAuth, JSON, HTTP methods, error handling, and data mapping.
Experience building integrations between Genesys Cloud and third-party/enterprise applications.
Knowledge of event-driven integrations and webhooks is preferred.

Deployment Skills

Experience with Genesys Cloud configuration migration and deployment processes.
Ability to prepare deployment plans, implementation procedures, validation checklists, and rollback plans.
Understanding of change management and production release processes.

Production Support Skills

Experience providing application and platform support in a production contact center environment.
Strong incident, problem, and change management experience.
Ability to troubleshoot and resolve high-priority contact center issues within defined SLAs.
Experience analyzing interaction data, logs, API responses, Architect flows, configuration, and system behavior.
Ability to coordinate with Genesys/vendor support for complex issues.
Experience creating technical documentation, runbooks, knowledge articles, and troubleshooting guides.

Preferred / Nice-to-Have Skills

Genesys Cloud certification such as Genesys Cloud Developer or Architect.
Experience with BYOC Cloud, SIP, SBC, and enterprise telephony.
Knowledge of Genesys Cloud Analytics, Quality Management.
Experience with enterprise-scale contact center transformation or migration projects.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Genesys Developer drives the software development lifecycle by transforming requirements into technical specifications and features. They are responsible for system design, coding, debugging business systems, and providing operational support for contact center applications.

Requirements

Candidates must have 3+ years of hands-on experience with Genesys Cloud CX development, configuration, and integration. Strong proficiency in Python, RESTful APIs, and contact center technologies like IVR and WFM is required.

Skills

Genesys Cloud CX
Genesys Cloud Architect
IVR
Call routing
Python
RESTful APIs
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot development
System design
Troubleshooting
Unit testing
API integration
Change management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Genesys Cloud Architect
IVR
ACD
SIP
BYOC
RESTful APIs
Python
JSON
OAuth 2.0
Workforce Management
Knowledge Management
Chatbot
Webhooks
CRM
Unit Testing
UAT
Root-cause analysis
Contact center
Incident management
Change management
Deployment management
Technical documentation
Runbooks
SLA
API-based integrations
Quality Management
Analytics
Telephony

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