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Added 14 hours ago
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Manager, Business Continuity & Operational Resilience - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Provide back-up to the Senior Manager of Business Continuity and Operational Resilience during his/her absence
Added 14 hours ago
Manager, Business Continuity & Operational Resilience - Toronto, ON
Scotiabank
Toronto, ON
Provide back-up to the Senior Manager of Business Continuity and Operational Resilience during his/her absence
Added 16 hours ago
CC
Senior Slot Cage Supervisor - Job ID J0926-0159
Columbia College
Calgary, AB
- Full-time
Reporting to the Slot Operations Manager, the Senior Slot Cage Supervisor is responsible for overseeing the daily operations of the Slot Cage and Count Room, ensuring the secure, accurate,…
Added 18 hours ago
T
Senior Analyst, Governance and Control
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, is to support TDS businesses in adhering to applicable Financial Crimes Risk Management (FCRM) and…
Added 21 hours ago
Senior Manager, Conduct & Ethics Insights & Reporting - Global Compliance
Scotiabank
Toronto, ON
The Senior Manager, Enterprise Conduct and Ethics Insights and Reporting supports the Enterprise Conduct and Ethics, Global Compliance & AML team by creating/maintaining/enhancing various…
Added 1 day ago
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Audit Manager II, Financial Crimes Audit, High Risk Areas (667)
TD
Toronto, ON
- Full-time
The Audit Manager II supports the Associate Vice President (AVP), Financial Crimes Audit, High Risk Areas and Senior Audit Group Manager, Financial Crimes Audit, High Risk Areas with the…
Added 1 day ago
AR
Manager, Financial Crime Managed Services- Mississauga, ON (In-office)
AML RightSource
Mississauga, ON
- $88,000 to $119,000 CAD / year
- Full-time
We are seeking an experienced Financial Crimes Compliance Manager to lead and enhance our Anti-Money Laundering (AML), Know Your Customer (KYC), sanctions, and regulatory compliance…
Added 2 days ago
Assistant Manager, Product Management Design & Solutions
Scotiabank
Toronto, ON
The Assistant Manager, Product Management Design & Solutions supports delivery of the Global AML Transformation program & assigned projects and day to day support activities. Working…
Added 2 days ago
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Financial Crime Risk Investigator I (5512, 5513)
TD
Toronto, ON
- Full-time
Act as a senior operational subject matter expert by providing technical guidance and support for Electronic Fund Transfer Reporting (EFTR) regulatory reporting activities.
Added 2 days ago
Manager, AML/ATF Screening Models and Analytics, Global AML
Scotiabank
Toronto, ON
The Manager, AML/ATF Models and Analytics is responsible for applying sophisticated predictive/analytical modelling techniques and latest AML/ATF rules and scenarios to new models AND for…
Added 2 days ago
Manager, Customer Care - E-Customer Experience
Scotiabank
Toronto, ON
Partners with the Senior Manager and key stakeholders to evolve digital customer care frameworks, operating practices, and service capabilities.
Added 5 days ago
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Senior Manager Operations Onboarding & Manager Training & QVO
RBC
Burlington, ON
- Full-time
Lead a team of professionals responsible for providing first-level client support for AML Onboarding products and services on compliance related decisions. Ensure Compliance Team’s…
Added 5 days ago
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Senior AML IT Developer
TD
Toronto, ON
- Full-time
…delivered by the team must satisfy regulatory, compliance, internal audit, technology risk management, and information security obligations applicable to TD…
Added 5 days ago
RB
Senior Manager Operations Onboarding & Manager Training & QVO
Royal Bank of Canada
Burlington, ON
- Full-time
Lead a team of professionals responsible for providing first-level client support for AML Onboarding products and services on compliance related decisions. Ensure Compliance Team’s…
Added 5 days ago
T
Senior AML IT Developer
TD
Toronto, ON
- Full-time
…delivered by the team must satisfy regulatory, compliance, internal audit, technology risk management, and information security obligations applicable to TD…
Added 6 days ago
Senior Manager, Product Services Group and Investment Funds
Scotiabank
Toronto, ON
Lead delivery of complex assignments and projects, exercise judgement and identify solutions to provide recommendations to business partners and senior management.
Added 6 days ago
AE
Manager - Risk Management
American Express
Toronto, ON
- Full-time
Experience in Operational Risk Management, Compliance, Internal Audit, AML/CFT or a related discipline.
Added 7 days ago
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Product Manager II - Financial Crime Operations
Kraken
Canada
- Full-time
Working knowledge of how an AML programme is examined, including the questions regulators, internal audit and model validation ask about monitoring, filing and control systems.
Added 8 days ago
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Sr. Analyst, Capital Markets & Treasury
Brookfield
Toronto, ON
- Full-time
The Senior Analyst owns the day-to-day execution of the Cash and Risk Management functions of the Treasury group within the Private Equity platform. The ideal candidate is a self-directed…
Added 8 days ago
BA
Sr. Analyst, Capital Markets & Treasury
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Senior Analyst owns the day-to-day execution of the Cash and Risk Management functions of the Treasury group within the Private Equity platform. The ideal candidate is a self-directed…
Added 8 days ago
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Senior Financial Crime Risk Analyst (5515)
TD
Toronto, ON · Markham, ON
- Full-time
Reporting to the Senior Manager, FCRM Reporting and Strategic Insights, Canada, the role partners closely with stakeholders across FCRM to identify opportunities to streamline processes,…
Added 8 days ago
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Head, CBB Lending & Segment Operations
BMO
Toronto, ON · BMOPLACE
- Full-time
…internal policies, lending directives, regulatory requirements, audit standards, AML obligations, and operational risk management…
Added 8 days ago
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Senior Financial Crime Risk Analyst (5515)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, FCRM Reporting and Strategic Insights, Canada, the role partners closely with stakeholders across FCRM to identify opportunities to streamline processes,…
Added 8 days ago
Senior Manager, Global Design & Standards - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Design and Standards, plays a key role in supporting the design, implementation, and ongoing evolution of Global AML Investigations standards, ensuring alignment…
Added 8 days ago
Senior Manager, Global Effectiveness & Initiatives - Global AML
Scotiabank
ON · Mississauga, ON
The Senior Manager, Global Effectiveness & Initiatives leads the execution and delivery of strategic initiatives that enhance the effectiveness, quality, and performance of AML…

BMO

Head, CBB Lending & Segment Operations

Toronto, ON, Canada
BMOPLACE, Canada

Please note the base salary range for this position is CAD $160,000.00 to CAD $190,000.00 · Full-time

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Job details

Pay: Please note the base salary range for this position is CAD $160,000.00 to CAD $190,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: · 10+ years Financial Services management experience, including senior leadership experience;
Posting language: English
Posted: Sep 29, 2026

Original job description

Application Deadline:

10/15/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Shared Services

As a key member of the Business Banking leadership team, the Head of CBB Segment & Lending Operations supports the execution of the Canadian Business Banking (CBB) strategy by delivering efficient, scalable, and risk-managed segment, credit and lending operations that optimize client experience, sales effectiveness, portfolio performance, and profitability, while driving continuous operational efficiencies, productivity improvements, and process simplification to enhance capacity, service quality, and business performance. Leads the national underwriting/adjudication, funding, middle office, file review, KYC remediation and fraud due diligence support teams, ensuring operational excellence, sound risk management, and consistent service delivery across the business. Holds unilateral credit authority and provides leadership on complex lending decisions, balancing client needs with prudent risk management within the Bank's approved risk appetite.

· Leads the national Segment, Credit & Lending Operations function, including underwriting/adjudication, funding, middle office, file reviews, and fraud due diligence support activities, supporting CBB clients.

· Leads operational performance management across the function and holds accountability for improving operational productivity and creating capacity to support business growth through workflow optimization, simplification, and technology-enabled solutions.

· Identifies opportunities to simplify, standardize, digitize, and automate lending processes to improve turnaround times, scalability, risk management, client experience, and reduce avoidable operating costs.

· Delivers exceptional client and employee experiences by ensuring timely, accurate, and efficient execution of lending activities across the business.

· Partners with Business Banking Sales, Products, Risk Management, AML, Fraud, and other key stakeholders to align operational capacity, capabilities, priorities, and service levels with business growth objectives.

· Oversees credit underwriting, funding, credit file reviews, fraud due diligence, and key administrative activities for new and existing clients, ensuring sound adjudication, quality decision-making, and consistent application of credit policies and standards.

· Exercises unilateral lending authority and provides guidance on complex or escalated lending decisions, ensuring recommendations adhere to sound credit-granting principles and regulatory requirements.

· Maintains accountability for portfolio quality through effective monitoring, annual reviews, early identification of emerging risks, and proactive portfolio management practices.

· Ensures the quality and integrity of credit analysis, portfolio monitoring, customer and account controls, and risk management processes to protect the Bank's assets and support sustainable business growth.

· Maintains a strong control environment by ensuring compliance with internal policies, lending directives, regulatory requirements, audit standards, AML obligations, and operational risk management practices.

· Provides oversight of discretionary lending authorities and related controls, ensuring appropriate governance, monitoring, reporting, and escalation practices are in place.

· Within the mandate of this role, promotes and supports the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example.

· Takes measured risks while protecting the bank by applying our Risk Management Framework in the execution of their role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

· Role models driving simplicity and productivity enhancements for optimization across groups driving continuous improvement on key measures.

· Activates our winning culture, aligned with Purpose. Ignites engagement by aligning our culture to our strategy and fueling exceptional execution

· Fosters an inclusive environment for all employees by eliminating barriers to inclusion.

· Develops leaders, plans for succession, and fosters a high-performance culture.

· Drives top talent acquisition and retention, developing organizational capabilities to drive competitive advantage.

· Leads and mentors a team with diverse risk and business experience, skills, and orientation.

· Leads, promotes, and reinforces the Bank’s Ambition; personally, role models One Bank leadership; drives sustainable improvements in customer loyalty and business growth; adheres and supports enterprise customer experience and brand standards.

Qualifications:

· University degree or equivalent experience. Preferred: MBA or equivalent

· 10+ years Financial Services management experience, including senior leadership experience;

· Demonstrated experience leading and transforming operational areas within financial services, including identifying and executing against key optimization initiatives to drive increase efficiency and productivity

· Experience in financial services risk management and an understanding of regulatory and internal requirements

· In-depth knowledge of Bank products, Bank organization, and banking group inter-relationships

· Expert business acumen

· Credit/Lending experience would be considered an asset

· Excellent organizational, communications, presentation, and relationship management skills

· Excellent managerial leadership and change leadership skills

· Excellent coaching and interpersonal skills

· Solid performance management and people development skills

· Demonstrated excellent negotiation, problem resolution and leadership ability

· Planning and organizing skills and ability to manage multiple priorities

Please note the base salary range for this position is CAD $160,000.00 to CAD $190,000.00

Salary:

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Leads the national segment, credit, and lending operations to ensure efficient, scalable, and risk-managed service delivery. Drives operational productivity and process simplification while maintaining sound risk management and regulatory compliance.

Requirements

Requires a university degree and over 10 years of financial services management experience, with a preference for an MBA. Candidates must possess expert business acumen and demonstrated experience in leading operational transformations and risk management.

Skills

Financial services management
Credit underwriting
Lending operations
Risk management
Operational productivity
Change leadership
Strategic planning
Portfolio management
Regulatory compliance
AML
Fraud due diligence
Stakeholder management
Business acumen
Coaching
Negotiation
Problem resolution

Benefits

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

CBB Lending
Segment Operations
Business Banking
Underwriting
Adjudication
Funding
Middle Office
KYC Remediation
Fraud Due Diligence
Risk Appetite
Portfolio Quality
AML
Operational Risk
Workflow Optimization
Digitization
Automation
Credit Policy
Financial Services
Leadership
Change Management
Performance Management
Strategic Execution
Governance
Regulatory Requirements
Business Growth
Client Experience
Talent Acquisition
Succession Planning
One Bank Leadership
Risk Culture

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