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Added 9 mins ago
M
Director, People & Culture
Microserve
AB · Alberta, Canada
- Full-time
Microserve is looking for a Director, People & Culture to ensure our people, leaders, and teams have the support, programs, and practices they need to do great work and grow with the…
Added 9 mins ago
NY
Security Coordinator - Security, Fire and Life Safety, FTT (J1026-0568)
North York General Hospital
Toronto, ON
- Temporary
…communicating contract deliverable non-compliance directly to the Manager of Security and Parking Operations and the service provider’s onsite managerial representative(s). The Security…
Added 9 mins ago
A
Senior Technical Sales & Business Development Manager
AQYR
Montreal, QC
- Full-time
…sector, the equipment used across mining and mineral processing operations, and the complexities of selling into large-scale industrial projects. You will engage directly with mine owners…
Added 9 mins ago
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bakery manager - retail
Grey Matlock Bakery
Mississauga, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 9 mins ago
SD
Post Office Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Prince Rupert, BC
- Full-time
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
Added 24 mins ago
PC
Senior Human Resources Generalist
Parkinson Canada
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
…ourselves to see possibilities where others see limits. Because people with Parkinson’s and care partners deserve better. Better care, more inclusive research and access to treatment and…
Added 39 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 39 mins ago
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Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 39 mins ago
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A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 39 mins ago
Pharmacy Technician
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Pharmacy Manager and under the general supervision of a Pharmacist or other Pharmacy Technician, the incumbent is responsible for performing the following tasks:
Added 39 mins ago
Pharmacy Technician
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Pharmacy Manager and under the general supervision of a Pharmacist or other Pharmacy Technician, the incumbent is responsible for performing the following tasks:
Added 39 mins ago
Pharmacy Technician
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Pharmacy Manager and under the general supervision of a Pharmacist or other Pharmacy Technician, the incumbent is responsible for performing the following tasks:
Added 1 hour ago
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Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
The Social Worker MSW reports operationally to the Program Manager/Director or Social Worker Lead and is under the general practice supervision of the Social Work Lead/Professional Practice…
Added 1 hour ago
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Part-Time Manager
Claire's
Victoria, BC
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
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Assistant Service Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
North Shore Acura is currently looking to fill the position of Assistant Service Manager. Reporting to the Service Manager, this role supports the day-to-day operations of the Service…
Added 1 hour ago
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Sales Manager
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North Vancouver, BC
- Full-time
Audi Capilano is seeking a results‑driven and experienced Sales Manager to support the General Manager in overseeing all activities within the New and Used Sales Departments. This role is…
Added 1 hour ago
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SALES SUPPORT- Fixed Term Contract
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Montreal, QC
- Full-time
Coordinate communication between customers and internal departments including Operations, Quality, Engineering, and Finance.
Added 1 hour ago
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Seasonal Team Member, Devonshire Mall
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Windsor, ON
- Contract
…growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first…
Added 1 hour ago
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Admin Support 9 - Staffing Clerk
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Hamilton, ON · Charlton Campus
- Part-time
This position supports the activities of the Clinical Manager of the Operational Command Center as they relate to the day-to-day staffing operations of units within the scope of the…
Added 1 hour ago
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GARAGE - Seasonal Sales Associate - Pine Centre
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chef de quart - Store# 03772, CARREFOUR DON QUICHOTTE
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shift supervisor - Store# 04860, WESTNEY AND KINGSTON
Starbucks Coffee Company
Ajax, ON
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chef de quart - Store# 84585, LACHINE - 32 AV
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Montreal, QC
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shift supervisor - Store# 83225, BOYS ROAD & TRANS-CANADA
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Duncan, BC
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Added 1 hour ago
TO
Manager, eReferral
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…goals of the program are met. Reporting to the Director, the Manager oversees day-to-day program operations, including workplan delivery, commitment to meet business objectives, appropriate…

BMO

Head, CBB Lending & Segment Operations

Toronto, ON, Canada
BMOPLACE, Canada

Please note the base salary range for this position is CAD $160,000.00 to CAD $190,000.00 · Full-time

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Job details

Pay: Please note the base salary range for this position is CAD $160,000.00 to CAD $190,000.00
Job type: Full-time
Apply by: Oct 28, 2026
Experience: · 10+ years Financial Services management experience, including senior leadership experience;
Posting language: English
Posted: Oct 26, 2026

Original job description

Application Deadline:

10/27/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Shared Services

As a key member of the Business Banking leadership team, the Head of CBB Segment & Lending Operations supports the execution of the Canadian Business Banking (CBB) strategy by delivering efficient, scalable, and risk-managed segment, credit and lending operations that optimize client experience, sales effectiveness, portfolio performance, and profitability, while driving continuous operational efficiencies, productivity improvements, and process simplification to enhance capacity, service quality, and business performance. Leads the national underwriting/adjudication, funding, middle office, file review, KYC remediation and fraud due diligence support teams, ensuring operational excellence, sound risk management, and consistent service delivery across the business. Holds unilateral credit authority and provides leadership on complex lending decisions, balancing client needs with prudent risk management within the Bank's approved risk appetite.

· Leads the national Segment, Credit & Lending Operations function, including underwriting/adjudication, funding, middle office, file reviews, and fraud due diligence support activities, supporting CBB clients.

· Leads operational performance management across the function and holds accountability for improving operational productivity and creating capacity to support business growth through workflow optimization, simplification, and technology-enabled solutions.

· Identifies opportunities to simplify, standardize, digitize, and automate lending processes to improve turnaround times, scalability, risk management, client experience, and reduce avoidable operating costs.

· Delivers exceptional client and employee experiences by ensuring timely, accurate, and efficient execution of lending activities across the business.

· Partners with Business Banking Sales, Products, Risk Management, AML, Fraud, and other key stakeholders to align operational capacity, capabilities, priorities, and service levels with business growth objectives.

· Oversees credit underwriting, funding, credit file reviews, fraud due diligence, and key administrative activities for new and existing clients, ensuring sound adjudication, quality decision-making, and consistent application of credit policies and standards.

· Exercises unilateral lending authority and provides guidance on complex or escalated lending decisions, ensuring recommendations adhere to sound credit-granting principles and regulatory requirements.

· Maintains accountability for portfolio quality through effective monitoring, annual reviews, early identification of emerging risks, and proactive portfolio management practices.

· Ensures the quality and integrity of credit analysis, portfolio monitoring, customer and account controls, and risk management processes to protect the Bank's assets and support sustainable business growth.

· Maintains a strong control environment by ensuring compliance with internal policies, lending directives, regulatory requirements, audit standards, AML obligations, and operational risk management practices.

· Provides oversight of discretionary lending authorities and related controls, ensuring appropriate governance, monitoring, reporting, and escalation practices are in place.

· Within the mandate of this role, promotes and supports the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example.

· Takes measured risks while protecting the bank by applying our Risk Management Framework in the execution of their role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

· Role models driving simplicity and productivity enhancements for optimization across groups driving continuous improvement on key measures.

· Activates our winning culture, aligned with Purpose. Ignites engagement by aligning our culture to our strategy and fueling exceptional execution

· Fosters an inclusive environment for all employees by eliminating barriers to inclusion.

· Develops leaders, plans for succession, and fosters a high-performance culture.

· Drives top talent acquisition and retention, developing organizational capabilities to drive competitive advantage.

· Leads and mentors a team with diverse risk and business experience, skills, and orientation.

· Leads, promotes, and reinforces the Bank’s Ambition; personally, role models One Bank leadership; drives sustainable improvements in customer loyalty and business growth; adheres and supports enterprise customer experience and brand standards.

Qualifications:

· University degree or equivalent experience. Preferred: MBA or equivalent

· 10+ years Financial Services management experience, including senior leadership experience;

· Demonstrated experience leading and transforming operational areas within financial services, including identifying and executing against key optimization initiatives to drive increase efficiency and productivity

· Experience in financial services risk management and an understanding of regulatory and internal requirements

· In-depth knowledge of Bank products, Bank organization, and banking group inter-relationships

· Expert business acumen

· Credit/Lending experience would be considered an asset

· Excellent organizational, communications, presentation, and relationship management skills

· Excellent managerial leadership and change leadership skills

· Excellent coaching and interpersonal skills

· Solid performance management and people development skills

· Demonstrated excellent negotiation, problem resolution and leadership ability

· Planning and organizing skills and ability to manage multiple priorities

Please note the base salary range for this position is CAD $160,000.00 to CAD $190,000.00

Salary:

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Head of CBB Lending & Segment Operations leads national underwriting, funding, and middle office teams to deliver efficient, risk-managed lending operations. They are responsible for optimizing operational productivity, driving process simplification, and ensuring sound credit decision-making within the bank's risk appetite.

Requirements

Candidates must possess a university degree and over 10 years of financial services management experience, with a preference for an MBA. Strong expertise in risk management, credit policy, and leadership within a complex banking environment is required.

Skills

Financial services management
Credit underwriting
Lending operations
Risk management
Operational leadership
Strategic planning
Process simplification
Workflow optimization
Change leadership
Relationship management
Portfolio management
Regulatory compliance
AML
Fraud due diligence
Business acumen
Coaching

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
CBB
Lending Operations
Underwriting
Adjudication
Credit Authority
KYC
AML
Fraud Due Diligence
Portfolio Quality
Risk Management Framework
Operational Excellence
Process Automation
Financial Services
Leadership
Change Management
Strategic Execution
Regulatory Requirements
Performance Management
Stakeholder Management

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