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Added 13 mins ago
GW
Senior Analyst, Taxation
George Weston Limited
Toronto, ON
- Full-time
Reporting to the Manager, Taxation, the Analyst/Senior Analyst, Taxation will serve a critical role within the tax department of George Weston Limited, which provides corporate tax services…
Added 28 mins ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 43 mins ago
Senior Benefits Consultant - Westland Benefits
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC · Surrey, BC
We’re searching for a Senior Benefits Consultant, Westland Group Benefits. Are you searching for new possibilities?
Added 43 mins ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 43 mins ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
Senior Technicians play a critical role in technician development, quality control, and customer satisfaction.
Added 43 mins ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.
Added 43 mins ago
NA
Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 58 mins ago
B
Gestionnaire de territoire bilingue - Intervention Périphériqu (contract 12 mois)
BD
Montreal, QC · Quebec, QC · CAN Quebec - Galilee
- Full-time
Reporting to the National Sales Manager, the successful candidate will be based in Montreal or surrounding
Added 58 mins ago
S
Jr. Product Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
We are looking for a Junior NPI Product Engineer to join our team. This role supports new product development activities - from early-stage development through production transfer - working…
Added 1 hour ago
E
Senior Project Manager IT - SaaS
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 1 hour ago
YH
Activation Worker (Temporary Full-Time for 3 Months) - Chinese Speaking
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Full-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 1 hour ago
YH
Housekeeping/Laundry Aide (Part Time)
Yee Hong Centre For Geriatric Care
Mississauga, ON
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 2 hours ago
NA
Account Manager – Architecture Services B8C
NHS Ayrshire & Arran
AB · Mountain View County, AB
- Full-time
We are looking for a highly experienced Digital Services Manager with evidential experience of working at a strategic level on Digital Services to fulfil this demanding role. You will work…
Added 2 hours ago
CO
Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Software Engineering
Added 2 hours ago
G
Senior Waste-Water Engineer/Project Manager
GFT
Mississauga, ON
- Full-time
As a Senior Wastewater Engineer/Project Manager, you will leverage your technical and management expertise to plan, design, and construct water/wastewater infrastructure within a dynamic…
Added 2 hours ago
UO
Principle Systems Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
…Engineer – Missile Defense Systems & Technology to provide senior technical leadership in the development, integration, analysis, test, and advancement of complex missile defense…
Added 2 hours ago
FG
Senior Operations Manager, Surrey and Wheelchair Replenishment Program
Fnyx Group
Toronto, ON
- Full-time
✈️ Senior Operations Manager – Aviation Services
Added 2 hours ago
Project Manager - Halifax
Mariner
Halifax, NS
We are seeking an experienced and dynamic Project Manager to join our team. In this role, you will lead and oversee complex technology projects, collaborating with cross-functional teams to…
Added 3 hours ago
B
Mortgage Specialist
BMO
Pointe-Claire, QC · Vaudreuil-Dorion, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 3 hours ago
B
Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 3 hours ago
B
CLIENT SUPPORT COORDINATOR
BDC
Kingston, ON
- Full-time
Provide excellent support service to the business development team and business center manager.
Added 3 hours ago
M
Senior Product Delivery Manager
Manulife
Toronto, ON
- Full-time
Join Manulife's Global Wealth and Asset Management (GWAM) Technology team as a Product Delivery Manager supporting Investment Law & Compliance platforms. This role offers a unique…
Added 3 hours ago
RP
Territory Sales Manager
Reliable Parts Ltd.
Winnipeg, MB
- Full-time
As a Territory Sales Manager, you will drive growth and maintain an established portfolio of accounts across several key verticals, including Multi-Family (Apartments), Healthcare (Senior…
Added 3 hours ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
NB · Truro, NS · NS · ON · PE
Title: Product Manager - AgGeo & Specialty market
Added 3 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Foster a culture of customer-centricity and accountability.

BMO

Incident Management Analyst

Barrie, ON, Canada
Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Application Deadline:

10/22/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

This is a great opportunity to work with a team that governs and owns the Incident Management practice Enterprise-wide, growing relationships with employees across all lines of business in our day-to-day. Our team drives meaningful outcomes for the organization by way of seeking efficiencies and improvements within Incident Management.

This is a HYBRID role working 2 days per week in the office . The two possible office locations are Scarborough office or our Barrie location.

Core Responsibilities:

Supports and maintains the Technology Incident Management and Incident Governance framework, ensuring major incidents, operational incidents, and service disruptions are managed consistently, effectively, and in alignment with enterprise standards.

Responsible for governance oversight, reporting, trend analysis, control effectiveness, and continuous improvement of the Incident Management lifecycle, including incident detection, escalation, restoration, stakeholder communication, post-incident review, and corrective action tracking.

Partners with Major Incident Managers, Technology teams, Service Management, Risk, and Audit stakeholders to ensure effective incident governance practices are consistently applied.

Performs analysis of incident data to identify emerging risks, recurring failures, process gaps, and opportunities for continuous improvement.

Maintains governance metrics, KPIs, control monitoring, and reporting processes to measure the effectiveness of the Incident Management program.

KEY Skills and Expereince:

3-5 years with Technology Incident Management and IT Service Management ( ITSM)

3-5 years Incident Governance

3-5 years experience with the Incident Management lifecycle, including incident identification, triage, escalation, restoration, stakeholder communications, root cause analysis, and corrective action management.

3-5 years experience with developing, monitoring, and reporting on Incident Management metrics, controls, governance practices, and performance indicators within ServiceNow

3-5 years experience conducting trend analysis and providing recommendations based on incident data and operational risk insights.

3-5 years experience with ServiceNow Incident Management, Major Incident Management, Problem Management, and reporting tools

Additonal Information:
Supports and maintains the Technology Incident Management and Incident Governance framework, ensuring major incidents, operational incidents, and service disruptions are managed consistently, effectively, and in alignment with enterprise standards. Responsible for governance oversight, reporting, trend analysis, control effectiveness, and continuous improvement of the Incident Management lifecycle, including incident detection, escalation, restoration, stakeholder communication, post-incident review, and corrective action tracking.

The role provides independent governance and challenge to Incident Management practices across Technology, ensuring transparency, accountability, operational resilience, regulatory compliance, and adherence to established incident management policies, standards, and procedures.

Provides governance oversight of Technology Incident Management processes, ensuring incidents are managed in accordance with established policies, standards, procedures, and service level expectations.
Reviews and challenges incident records, escalations, communications, and closure activities to ensure compliance with enterprise Incident Management standards.
Monitors adherence to Incident Management controls and identifies opportunities to strengthen governance, accountability, and operational effectiveness.
Partners with Major Incident Managers, Technology teams, Service Management, Risk, and Audit stakeholders to ensure effective incident governance practices are consistently applied.
Develops governance solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Conducts independent reviews of incident trends, control effectiveness, and recurring operational issues to identify improvement opportunities.
Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders
Builds strong relationships with Technology, Risk, Service Management, Audit, and business stakeholders to drive alignment on Incident Management governance objectives and priorities.
Analyzes incident metrics, root cause data, and governance indicators to provide actionable recommendations and drive continuous improvement.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Identifies and drives opportunities to improve Incident Management governance, response effectiveness, stakeholder engagement, communications, controls, and operational resilience capabilities.
Produces executive-level Incident Management reporting and insights for senior leadership, governance committees, and risk stakeholders.
Performs analysis of incident data to identify emerging risks, recurring failures, process gaps, and opportunities for continuous improvement.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Maintains governance metrics, KPIs, control monitoring, and reporting processes to measure the effectiveness of the Incident Management program.
Coordinates and participates in Incident Management governance activities, including reporting, control assessments, policy and standard maintenance, training and awareness activities, and continuous improvement initiatives.
Supports Incident Governance forums and committees, including agenda management, preparation of reporting materials, documentation distribution, action tracking, and meeting minutes.
Focus relates to Incident Management enterprise-wide.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

4-6+ years of experience in Technology Incident Management, Major Incident Management, Incident Governance, IT Service Management (ITSM), Operational Resilience, or Technology Risk.
Strong understanding of the Incident Management lifecycle, including incident identification, triage, escalation, restoration, stakeholder communications, root cause analysis, and corrective action management.
Experience developing, monitoring, and reporting on Incident Management metrics, controls, governance practices, and performance indicators within ServiceNow.
Experience conducting trend analysis and providing recommendations based on incident data and operational risk insights.
Familiarity with ServiceNow Incident Management, Major Incident Management, Problem Management, and reporting tools.
ITIL Foundation, ITIL Managing Professional, or related Service Management certification considered an asset.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role supports and maintains the Technology Incident Management and Incident Governance framework to ensure consistent service delivery and operational resilience. It involves performing data analysis to identify risks, managing governance metrics, and partnering with stakeholders to drive continuous improvement.

Requirements

Candidates must have 4-6+ years of experience in Technology Incident Management, IT Service Management, or related fields. Proficiency in ServiceNow and a strong understanding of the incident management lifecycle, including triage, escalation, and root cause analysis, are required.

Skills

Incident Management
IT Service Management
ITSM
Incident Governance
ServiceNow
Major Incident Management
Problem Management
Trend Analysis
Operational Risk
Reporting
Stakeholder Communication
Root Cause Analysis
Corrective Action Management
Governance Metrics
KPIs
Operational Resilience

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
ITSM
ServiceNow
Governance
Operational Resilience
Risk Management
Major Incident Management
Problem Management
KPIs
Root Cause Analysis
ITIL
Data Analysis
Change Management
Technology Risk
Audit
Compliance
Reporting
Stakeholder Management
Incident Lifecycle
Operational Effectiveness

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