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BMO

Manager – Balance Growth & Special Initiatives

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Application Deadline:

11/08/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Manager – Balance Growth & Special Initiatives is accountable for the implementing new balance growth strategies and continuously optimizing existing strategies for balance growth and profitability in BMO’s Canadian Retail and Small Business credit card portfolios. Accountabilities would also include managing of special initiatives.

KEY AREAS OF ACCOUNTABILITY

A. Balance Growth Governance & Risk

B. Infrastructure

C. Financial Management

ACCOUNTABILITIES

A. Balance Growth Governance & Risk

Oversight of overall strategy and implementation of programs related to Balance Growth (e.g., Acquisition balance transfer for retail / small business and existing customer small business balance transfer programs) within the BMO Canadian retail and small business credit card portfolio.
Implement new tests, procedural improvements, digital enhancements, and automation within the pre-delinquency program to optimize risk-adjusted returns, losses, and ROE.
This role is a key liaison with various partners, including finance, credit risk, collections, analytics, operations, marketing and the customer contact center.
Development and maintenance of policies and procedures related to balance growth programs, including staff training, updates to disclosures and marketing materials.
Strong focus on customer experience, change management and program optimization.
Supports the drafting of strategic pricing plans to improve existing product offerings.
Manages escalations and assists our customer facing staff in resolving concerns of customers as well as enhancing processes.

B. Infrastructure

This role is a key subject matter expert on TSYS/TRIAD functionality and will support long term goals to reduce operational risk, maximize flexibility and build new functionalities designed to drive customer behavior, retention, or growth of balance and revenue amongst credit card customers.

C. Financial Management

The Manager is responsible for the ongoing reporting and P&L management of existing and future Balance Growth campaigns, programs, and projects.

CROSS-FUNCTIONAL RELATIONSHIPS

NARP Product and Loyalty Team
NARP Acquisition Team
Virtual Connect
Client Loyalty and Salesforce Effectiveness
Compliance and Legal
Marketing
Credit Risk
Collections
Lending Credit Strategy
Analytics
Payment Card Services
Technology and Operations
P&C Finance

Qualifications:

Bachelor degree ‎or equivalent experience (6-8 years), and or an Accounting or Finance (i.e. CPA or CFA designation an asset).
2 - 3 years of business experience - required.
Strong analytical experience in management consulting, risk management, marketing analytics, or financial analysis - preferred.
Strong experience creating detailed business cases - required.
Strong deck creation skills - required.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Lead the development, implementation, and optimization of balance growth strategies and special initiatives for BMO’s Canadian retail and small business credit card portfolios, with a focus on risk-adjusted returns, customer experience, and profitability. Manage program governance, policies, infrastructure and system enhancements, escalations, and ongoing reporting and P&L for balance growth campaigns.

Requirements

A bachelor’s degree or equivalent experience is requested, with accounting or finance credentials such as CPA or CFA considered an asset; the posting also specifies 2–3 years of business experience. Candidates should have strong business case and presentation development skills, with analytical experience preferred and in-depth communication, collaboration, problem-solving, influence, and data-driven decision-making skills.

Skills

Balance Growth Strategy
Risk Management
Financial Analysis
Profit And Loss Management
Business Case Development
Analytical Problem Solving
Data-Driven Decision Making
Strategic Pricing
Program Optimization
Change Management
Customer Experience
Cross-Functional Collaboration
Communication
Stakeholder Influence
Presentation Development

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Balance Growth
Credit Cards
Retail Banking
Small Business Banking
Balance Transfers
Portfolio Management
Risk-Adjusted Returns
Return On Equity
Pre-Delinquency Programs
Credit Risk
Collections
Strategic Pricing
Customer Experience
Change Management
Program Governance
Policies And Procedures
Business Cases
Financial Analysis
Profit And Loss Management
Campaign Reporting
TSYS
TRIAD
Automation
Digital Enhancements
Marketing Analytics
CPA
CFA

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