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Added 11 mins ago
Customer Care Representative-Oromocto, NB
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BMO

Manager, Business Banking Analytics

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Nov 25, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Application Deadline:

11/24/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

This is a hybrid role in Toronto.

This role reports directly to the Senior Manager of Business Banking Customer & Process Analytics and will support a range of Business Banking initiatives focused on driving customer acquisition and enhancing business operations.

Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Designs and produces regular and ad-hoc reports, and dashboards.
Monitors and tracks performance and addresses any issues.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Provides input into the planning and implementation of operational programs.
Executes work to deliver timely, accurate, and efficient service.
Monitors key product performance and growth metrics to identify trends and recommend action plans.
Reviews analysis of issues and identifies gaps and solutions.
Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
Completes internal and regulatory reporting, and attestations.
Identifies existing and potential risks and develops risk management controls and processes.
Participates in and evaluates customer / consumer insights and channel information.
Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.

.Qualifications:
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Proficiency in the following technical tools and platforms, including but not limited to SAS, SQL, Power BI, Microsoft Office Suite
Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
In-depth retail and business banking environmental awareness / understanding.
Strong knowledge of process coordination and management.
Relationship management – in-depth
Analytics and reporting – in-depth
Software and systems architecture knowledge – good/in-depth
Financial Understanding – good/in-depth
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves analyzing business banking data to drive customer acquisition and enhance operational efficiency. You will design reports, monitor performance metrics, and collaborate with stakeholders to implement strategic initiatives.

Requirements

Candidates should have 5-7 years of relevant experience and a post-secondary degree in a related field. Proficiency in SAS, SQL, and Power BI is required, along with strong knowledge of banking infrastructure and analytical processes.

Skills

SAS
SQL
Power BI
Microsoft Office Suite
Business banking
Data analytics
Reporting
Process coordination
Relationship management
Financial understanding
Problem solving
Influence skills
Data driven decision making
Change management
Risk management
Product documentation

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Analytics
SAS
SQL
Power BI
Customer Acquisition
Process Analytics
Strategic Initiatives
Dashboards
Change Management
Regulatory Reporting
Risk Management
Product Documentation
Benchmarking
Data Driven Decision Making
Retail Banking
Software Architecture
Financial Analysis
Stakeholder Management
Performance Metrics

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