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Added 7 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 21 mins ago
IT
Service Manager
Inland Truck & Equipment
Brandon, MB
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 21 mins ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
…Product Management-governing deliverables from inception to customer delivery to maximize business value, operational efficiency, and user experience. The incumbent leverages customer…
Added 21 mins ago
CO
311 Call Centre Representative (Tom Davies Square) - Bilingual - English/French
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Under the general supervision of the Manager of 311 and Customer Service, this position is responsible to answer, transfer, refer and process calls to appropriate City of Greater Sudbury…
Added 21 mins ago
ST
Senior Processing Consultant
Skilled Trades Ontario / Métiers spécialisés Ontario
ON · Ontario, Canada
- Full-time
Reporting to: Regional Manager, Apprenticeship Services
Added 21 mins ago
P
Software Engineering Manager Risk Management Platform
PCMI
Canada
- Full-time
We are looking for a Engineering Manager who can lead the modernization of PCMI's Risk Management Platform. This individual will oversee the transfer from legacy monolith architecture into…
Added 21 mins ago
B
Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
Added 21 mins ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Full-time
…market needs and expectations, trends and internal product and service…
Added 21 mins ago
FA
Vice President, Quality Control
FTAI Aviation
Montreal, QC
- Full-time
…our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive…
Added 21 mins ago
A
Information Technology (IT) Manager
Argus
AB · Edmonton, AB
- Full-time
Reporting to the CFO, the IT Manager oversees and provides the strategic and operational leadership for the information technology function, including IT infrastructure, cybersecurity, ERP…
Added 21 mins ago
VC
Account Manager
Vantage Circle
Remote, Canada
- $80,000 to $100,000 USD / year
- Full-time
- Remote
As Account Manager / Customer Success Manager, you will own relationships with a portfolio of enterprise clients in Canada and the US. You will be their strategic partner for recognition:…
Added 22 mins ago
B
Senior Marketing Manager, Lifecycle, Digital Investing
BMO
Toronto, ON · FCP
- Full-time
…objectives of the assigned portfolio and deliver the intended customer experience. Leverages analytics to identify high-impact opportunities to improve customer engagement, conversion…
Added 22 mins ago
DA
Automotive Parts Advisor
Dueck Auto Group
Vancouver, BC
- Full-time
Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a…
Added 36 mins ago
CF
Mess Administrative Assistant
Canadian Forces Morale and Welfare Services
Wainwright, AB
- Full-time
Under the direction of the Mess Manager, the Administrative Assistant – Mess provides administrative support, such as research, data entry and compilation, record keeping, creating…
Added 36 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Regina, SK
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 36 mins ago
AI
Service Delivery Manager – Azure Cloud Infrastructure & Operations
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.
Added 36 mins ago
C
Network Technical Project Manager, Vice President
Citi
Mississauga, ON · Toronto, ON
- Full-time
…the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a…
Added 51 mins ago
TS
Building Automation Systems (BAS) Engineer/Technician
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Strong communication and customer service skills.
Added 51 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 51 mins ago
W
Senior Manager, Data Analytics
Walmart
Mississauga, ON
- Full-time
Acting as a critical link between business teams and Data/Engineering teams, the Senior Manager translates complex business needs into clear technical requirements and partners with…
Added 52 mins ago
S
Full Time Store Manager (Optical): Victoria, BC
Specsavers
Victoria, BC
- Full-time
As a Store Manager at Specsavers, you’ll play a key role in helping customers see and feel their best. You’ll run the daily retail operations of Specsavers’ store. As the leading…
Added 1 hour ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 1 hour ago
PS
Summer 2027 Student Sales Agronomist Intern - Manitoba
PRIDE Seeds
Pain Court, ON
- Full-time
…partnership with your agronomy mentor). Projects could include highly technical tissue sampling initiatives or building sales centered training events (and everything in between). You will…
Added 1 hour ago
ST
Customer Success Account Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Way, Onsite
- Full-time
Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!
Added 1 hour ago
CG
Retail Staff
Campari Group
Grimsby, ON · West Grimsby, "Ontario"
- Part-time
…professional and knowledgeable manner, while delivering exceptional customer service and sales objectives. This role includes cash handling, merchandising, alcohol service, and brand…

BMO

Manager, Business Continuity

Toronto, ON, Canada
YNG, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Nov 20, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/19/2026

Address:

250 Yonge Street

Job Family Group:

Business Management

Provides support to an assigned business/group regarding Business Continuity Management (BCM) Frameworks. Includes enhancing processes and protocols and providing subject matter expertise and guidance to mitigate risk. Participates in the development, implementation, and maintenance of Business Continuity Planning (BCP) Projects and Recovery Capabilities for the designated jurisdiction and business/group. Works with designated groups to ensure critical processes are in place in the event of a significant business interruption. Ensures Business Continuity Planning/Event Management compliance with internal/external regulatory policies and guidelines.

Provides guidance for mid-sized to large enterprise-wide BCM initiatives and event management incidents.
Acts as a trusted advisor to assigned business/group.
Influences and negotiates to achieve business objectives.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development of strategic plans.
Identifies emerging issues and trends to inform decision-making.
Leads the development, maintenance and management of the LOB Incident Management and Recovery Process.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Helps determine business priorities and best sequence for execution of business/group strategy.
Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
Represents business/group on jurisdictional / enterprise response, recovery and status team in the event of a business interruption incident.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
Monitors and tracks performance, and addresses any issues.
Designs and produces regular and ad-hoc reports, and dashboards.
Ensures quarterly reporting deliverables and participates in the presentation of results and trend reporting for management review.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Initiates and manages the event status monitoring and reporting.
Provides input into the planning and implementation of operational programs.
Executes work to deliver timely, accurate, and efficient service.
Manages BCP/Event Management/Disaster Recovery programs.
Supports the implementation of the Business Continuity, Problem/Event/Recovery Management Frameworks for designated businesses/groups.
Provides guidance & support to senior leaders on the development of Business Continuity recovery plans. Ensures plan maintenance and governance activities are completed in alignment with enterprise directives and guidelines.
Coordinates the implementation and facilitation of BCP solutions, including developing & maintaining business continuity documents, participates in the development, maintenance and management of the business/group Problem Event Management and Recovery Process. Works with internal stakeholders to manage the business continuity plan review, training and testing requirements. Supports the business/group with business continuity impact assessments.
Coordinates the responses of the affected business units in support of the Crisis activities. Engages in Incident Response Team representing Enterprise BCM.
Leads Business Continuity related projects, audits and examinations as appropriate.
Keeps abreast of business continuity planning industry standards, best practices, regulatory trends, and Federal Financial Institution Examination Council (FFIEC) guidelines.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Industry certification in BCP or CP is considered an asset.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will oversee Business Continuity Management (BCM) frameworks, including the development and maintenance of recovery plans and incident management processes. They act as a trusted advisor to business groups, ensuring compliance with regulatory policies and facilitating strategic initiatives to mitigate operational risks.

Requirements

Candidates should possess 5-7 years of relevant experience and a post-secondary degree in a related field. Strong analytical, communication, and influence skills are required, with industry certification in BCP or CP considered an asset.

Skills

Business continuity management
Risk management
Incident management
Disaster recovery
Strategic planning
Data analysis
Change management
Communication
Stakeholder management
Regulatory compliance
Data governance
Project management
Consulting
Reporting
Problem solving
Negotiation

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Business Continuity Management
BCM
Disaster Recovery
Incident Management
Risk Management Framework
FFIEC
Data Governance
Strategic Planning
Change Management
Regulatory Compliance
Business Impact Analysis
Crisis Management
Data Visualization
Stakeholder Engagement
Reporting
Consulting
Financial Services
Operational Programs
Project Management
Audit
Trend Analysis
Communication Planning
Readiness Assessment
Business Continuity Planning
Recovery Capabilities

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