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Added 12 mins ago
HH
Case Management Coordinator
Hamilton Health Sciences
Hamilton, ON
- Full-time
11. Demonstrated passion for healthcare which will result in an active role as change agent driving our organization’s performance
Added 12 mins ago
A
Team Leader, Call Center
Altasciences
Montreal, QC
- Full-time
The Team Leader, Call Center will oversee the Participant Recruitment Agent team during their shift; provide volunteers with preliminary clinical trial information and company details as…
Added 12 mins ago
RB
Senior Software Developer - Offensive AI (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Continuously tune and validate agent behavior against real operational use cases, iterating based on operator feedback.
Added 12 mins ago
IA
Potato Quality Control Inspector
Island Acres Produce Ltd.
Albany, PE
- Full-time
The Quality Assurance Agent is responsible for conducting quality inspections, product grading, and document verification for fresh produce (predominantly potatoes) shipped from our…
Added 22 mins ago
M
Senior software engineer: Applied AI
Morningstar
Toronto, ON
- Full-time
Integrate with hosted LLM inference (via centralized model gateway infrastructure) for extraction, classification, and agent orchestration workloads; evaluate open-weight models against…
Added 22 mins ago
M
Senior Software Engineer- Applied AI
Morningstar
Toronto, ON
- Full-time
Integrate with hosted LLM inference (via centralized model gateway infrastructure) for extraction, classification, and agent orchestration workloads; evaluate open-weight models against…
Added 22 mins ago
M
Spécialiste, Marketing et Communication / Specialist, Marketing & Communication
Marconi
Montreal, QC
- Full-time
Added 24 mins ago
RC
Client Services Agent - ANTICIPATORY
Royal Canadian Mounted Police - Canadian Firearms Program
Miramichi, NB
- From $61,786 CAD / year
- Full-time
- On-site
Added 26 mins ago
J
Home help – light housekeeping
JobsMedia.io
Berthierville, QC
- Full-time
Under the supervision of the assigned agent, the home care assistant will carry out the continuous service plan for assigned clients.
Added 56 mins ago
OC
Medical Scientific Liaison, Dermatology – Western Canada (Vancouver and Alberta, Canada) | Agent.e de liaison médical.e et scientifique, dermatologie – Ouest canadien (Vancouver et Alberta, Canada)
Organon Canada
Kirkland, QC
- Full-time
Added 1 hour ago
CB
Purchasing Agent
Cape Breton Job Board
North Sydney, NS
- Full-time
Marine Atlantic is currently looking for a Purchasing Agent to work with our Procurement and Strategic Sourcing department, located in North Sydney, NS.
Added 1 hour ago
CL
Data Engineer
Codd Labs
Toronto, ON
- Contract
- Validate outputs with test cases and AI-agent-assisted testing.
Added 1 hour ago
SD
Senior Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
Lead a portfolio of key transformation initiatives, including Experience Insights & Analysis, Pharmacy Experience Program (PEP), Rx Delivery, AI Call Agent and Assisted Data Entry.
Added 1 hour ago
MA
purchasing agent
Midland Appliance Ltd.
Richmond, BC
- $50,000 to $60,000 CAD / year
- Full-time
- On-site
…Overview* We are seeking a proactive and detail-oriented Purchasing Agent to join our Purchasing Department. The Purchasing Agent will support purchasing, fulfilment, and inventory…
Added 1 hour ago
Entry-Level Commercial Real Estate Agent
Marcus & Millichap
AB
Added 1 hour ago
Commercial Real Estate Agent
Marcus & Millichap
Vancouver, BC
As an agent, you represent buyers and sellers of investment properties, guide deals from the first call to closing, and build a book of business that is your own.
Added 1 hour ago
Commercial Real Estate Agent
Marcus & Millichap
AB
As an agent, you represent buyers and sellers of investment properties, guide deals from the first call to closing, and build a book of business that is your own.
Added 1 hour ago
Entry-Level Commercial Real Estate Agent
Marcus & Millichap
Vancouver, BC
Added 1 hour ago
Entry-Level Commercial Real Estate Agent
Marcus & Millichap
Toronto, ON
Added 2 hours ago
IG
Lead Equipment Operator
Inland Group of Companies
Ottawa, ON · ITC Ottawa
- Full-time
…before operation: focusing on lights, spray bar, emulsifying agent, chassis, pick-up head, debris tank, dumping controls, axial separators, valve positions, vehicle and auxiliary engines,…
Added 2 hours ago
NG
customer service agent
Northway Glass
Prince George, BC
- $20 to $25 CAD / hour
- Full-time
- On-site
Added 2 hours ago
EG
Senior Programmer, AI and Creation Tools
Epic Games
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Create new tools at the intersection of user-driven and agent-driven content creation
Added 2 hours ago
BA
Lawyer & Patent Agent
BCF Avocats d'affaires | Business Law
Montreal, QC
- Full-time
As a lawyer and patent agent, you will work closely with several partners and other professionals on the team on strategic projects involving intellectual property, artificial intelligence,…
Added 2 hours ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 2 hours ago
E
Bilingual Contact Centre Agent
Epiq
Ottawa, ON
- Full-time
The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling…

BMO

Manager, Customer Contact Optimization Analytics and Insights

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.

The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.

What you will be doing:

Provide analytical insights and thought leadership to drive incremental revenue:

Understands and articulates the business case of business questions and the estimated value being delivered.
Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives
Conduct optimization or trade-off analysis between programs and channels
Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools

Data Engineering:

Comfortable with building fully automated user managed tables that drive automated dashboard reporting
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools

Campaign Execution:

Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
Proactively identify opportunities to improve execution efficiency and accuracy

What we are looking for:

You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
You're highly proactive and driven by collective success.
You enjoy uncertainty and ambiguity and working in agile fashion
You seek out innovation solutions and embrace evolving technologies
You thrive when you are empowered to take the lead, go above and beyond and deliver on results

The ideal candidate will have the following experience and skills:

Knowledge:

Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python

Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
Strong grasp of Marketing and Business KPIs across physical and digital channels
Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
Familiarity with programmatic marketing principles and associated technology

Skills:

Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
Well-developed oral and written communication skills, including the ability to simplify complex content into business language
Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
Working ability to manage ambiguous, complex requirements with innovative and creative thinking
Numerate and comfortable with financial calculations and building business cases
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.

Qualifications:

Foundational level of proficiency:

Technical design optimization.
Decision Making.
Systems Thinking.

Intermediate level of proficiency:

Data visualization.
Data storytelling.
Data mining.
Illustration.
Creative thinking.
Problem Solving.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

Insights design.
Insights development and reporting.

Education / Work Experience:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong analytical aptitude with 5+ years of work experience in data and analytics role
Deep knowledge and technical proficiency gained through extensive education and business experience.
An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
Experience with people management and talent development
Work experience in Business Analytics, Marketing, Digital Marketing an asset

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead omni-channel marketing analytics to drive incremental revenue and optimize customer communication programs. They are responsible for developing automated dashboards, performing trade-off analysis, and providing actionable insights to business partners.

Requirements

Candidates must have 5+ years of experience in data and analytics roles with a strong background in statistical tools like SAS, SQL, and Python. A post-secondary degree in an analytical discipline such as statistics, mathematics, or computer science is required.

Skills

Data analytics
Marketing analytics
SAS
SQL
R
Python
Tableau
Power BI
Data visualization
Data storytelling
Business acumen
Strategic planning
Communication skills
Problem solving
Financial modeling
Project management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Marketing
Omni-channel
SAS
SQL
R
Python
Tableau
Power BI
Data Engineering
Business Intelligence
Dashboarding
Statistical Analysis
Revenue Growth
Customer Experience
Programmatic Marketing
Data Mining
Financial Calculations
Agile
Data Storytelling
Business Case
Optimization
Reporting
Strategy
Analytics

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