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Added 2 mins ago
KS
Store Manager
kate spade new york
Richmond, BC
- Full-time
As a Store Manager, you are the heartbeat of your store - leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set…
Added 2 mins ago
CO
Job ID #32268: Director, Development Planning
City of Hamilton
Hamilton, ON
- Full-time
Exercise delegated authorities for development approvals, as authorized by City Council, the General Manager of Planning and Economic Development, and the Director of Planning and Chief…
Added 2 mins ago
D
Purchasing Specialist
Dilfo
Ottawa, ON
- Full-time
The Purchasing Specialist strengthens procurement discipline and provides technical and commercial support; it does not replace Project Manager accountability. The Project
Added 4 mins ago
DT
Store Manager
Dollar Tree
Orleans South, ON
- $20 to $77 CAD / hour
- Full-time
- On-site
…service and value with every shopping experience.As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager,…
Added 6 mins ago
MM
mechanical design engineer
MDT Manufacturing
Chilliwack, BC
- $70,000 to $85,000 CAD / year
- Full-time
- On-site
…departments of varying technical knowledge * A methodical task manager able to meet individual and team goals & deadlines *Key Accountabilities:* * Develop and test machining jigs,…
Added 16 mins ago
NF
Project Manager, Strategy & Technology
Nature Fresh Farms
Leamington, ON
- Full-time
We are currently looking to fill a full-time, permanent position for an Enterprise Project Manager, Strategy & Technology in our Administration Department at our Leamington office.
Added 16 mins ago
HH
Saint John Health Information Professional 2 (HP02) PCN 1253233
Horizon Health Network
Saint John, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 16 mins ago
W
Procurement Specialist - Project Bid & Start Up X 16 Month Contract
Webuild
Mississauga, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are hiring a Procurement Specialist - Project Bid & Start Up to step into an existing role on our Procurement Team. This position reports to the Procurement Manager.
Added 16 mins ago
PH
Forensic Clinical Care Coordinator
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…implementation. Reporting directly to the Clinical Services Manager of the Review Board Department, the Forensic Clinical Care Coordinator leads the hospital evidence at Review Board…
Added 16 mins ago
PH
Administrative Secretary
Provincial Health Services Authority
Vancouver, BC
- Full-time
…miscellaneous expenses and obtaining authorization from administrative…
Added 16 mins ago
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Forensic Clinical Care Coordinator
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…implementation. Reporting directly to the Clinical Services Manager of the Review Board Department, the Forensic Clinical Care Coordinator leads the hospital evidence at Review Board…
Added 16 mins ago
CA
Adjoint(e) administratif(ve)
Centurion Associates Inc
Montreal, QC
- Full-time
…précis des communications dans le S: Drive. Assister le Property Manager dans la préparation des travaux et des bons de commande en y joignant les devis reçus des prestataires de services,…
Added 16 mins ago
MG
Senior Client Accountant - Client Accounting / Comptable gestionnaire de client principal
Maples Group
Montreal, QC
- Full-time
…with an investment bank, trust services company, investment manager or fund administrator will be an…
Added 16 mins ago
CA
Leasing Agent
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Calgary, AB
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 16 mins ago
PH
Nurse, Clinical Informatics Specialist
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Victoria, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 17 mins ago
T
Personal Banker Trainee
TD
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- Full-time
Added 17 mins ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
Added 17 mins ago
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Vice President, Trade and Working Capital
TD
Toronto, ON
- Full-time
Added 17 mins ago
T
Treasury Liquidity Measurement - Analyst
TD
Toronto, ON
- Full-time
Added 17 mins ago
IO
Compliance Analyst (Fixed Term)
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Saint John, NB
- Full-time
As a Compliance Analyst, you will assist the Manager, Regulatory Compliance in monitoring compliance through the analysis of data from multiple internal and external sources. Your goal will…
Added 20 mins ago
EC
Budtender Sales Associate
Emerald Cannabis
Barrie, ON
- $17.95 to $18.5 CAD / hour
- Full-time
- On-site
…duties, as assigned · Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders · Demonstrate high levels of integrity and personal responsibility · Open to…
Added 32 mins ago
RB
Associate Wealth Advisor / Financial Planner
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- Full-time
The ideal candidate will be a natural relationship manager with a financial planning background who enjoys working with clients directly.
Added 32 mins ago
Bilingual Senior Manager, Client Finance Operations – Québec Clients
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This existing role serves as the dedicated Senior Manager for day-to-day client finance operations across assigned Québec-based clients, with primary focus on the L'Oréal program as the…
Added 46 mins ago
RB
Intermediate Environmental Consultant
Recruitment By Design
Whitby, ON
- $100,000 to $120,000 CAD / year
- Full-time
Project manager, responsible for managing all phases of projects, from development of work plans and cost estimates to managing field work and budgets and final report production;
Added 46 mins ago
B
Customer Success Manager - eLearn
BoomerangFX
Mississauga, ON
- Full-time
As the Customer Success Manager (Learn Department) at BoomerangFX, you will focus on supporting the Learn division, working with clients in the medical spa and aesthetic industry. This…

BMO

Manager, Customer Contact Optimization Analytics and Insights

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.

The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.

What you will be doing:

Provide analytical insights and thought leadership to drive incremental revenue:

Understands and articulates the business case of business questions and the estimated value being delivered.
Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives
Conduct optimization or trade-off analysis between programs and channels
Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools

Data Engineering:

Comfortable with building fully automated user managed tables that drive automated dashboard reporting
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools

Campaign Execution:

Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
Proactively identify opportunities to improve execution efficiency and accuracy

What we are looking for:

You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
You're highly proactive and driven by collective success.
You enjoy uncertainty and ambiguity and working in agile fashion
You seek out innovation solutions and embrace evolving technologies
You thrive when you are empowered to take the lead, go above and beyond and deliver on results

The ideal candidate will have the following experience and skills:

Knowledge:

Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python

Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
Strong grasp of Marketing and Business KPIs across physical and digital channels
Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
Familiarity with programmatic marketing principles and associated technology

Skills:

Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
Well-developed oral and written communication skills, including the ability to simplify complex content into business language
Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
Working ability to manage ambiguous, complex requirements with innovative and creative thinking
Numerate and comfortable with financial calculations and building business cases
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.

Qualifications:

Foundational level of proficiency:

Technical design optimization.
Decision Making.
Systems Thinking.

Intermediate level of proficiency:

Data visualization.
Data storytelling.
Data mining.
Illustration.
Creative thinking.
Problem Solving.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

Insights design.
Insights development and reporting.

Education / Work Experience:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong analytical aptitude with 5+ years of work experience in data and analytics role
Deep knowledge and technical proficiency gained through extensive education and business experience.
An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
Experience with people management and talent development
Work experience in Business Analytics, Marketing, Digital Marketing an asset

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead omni-channel marketing analytics to drive incremental revenue and optimize customer communication programs. They are responsible for developing automated dashboards, performing trade-off analysis, and providing actionable insights to business partners.

Requirements

Candidates must have 5+ years of experience in data and analytics roles with a strong background in statistical tools like SAS, SQL, and Python. A post-secondary degree in an analytical discipline such as statistics, mathematics, or computer science is required.

Skills

Data analytics
Marketing analytics
SAS
SQL
R
Python
Tableau
Power BI
Data visualization
Data storytelling
Business acumen
Strategic planning
Communication skills
Problem solving
Financial modeling
Project management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Marketing
Omni-channel
SAS
SQL
R
Python
Tableau
Power BI
Data Engineering
Business Intelligence
Dashboarding
Statistical Analysis
Revenue Growth
Customer Experience
Programmatic Marketing
Data Mining
Financial Calculations
Agile
Data Storytelling
Business Case
Optimization
Reporting
Strategy
Analytics

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