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Added 2 mins ago
Manager, Performance Marketing
Viral Nation Inc.
Canada
The Manager, Performance Marketing brings the strategy lens to an integrated Performance Marketing pod, with an emphasis on paid social. You own the strategic POV and lead the development…
Added 2 mins ago
E
Senior Financial Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Senior Financial Analyst supports forecasting, financial planning, reporting, and business analysis across the organization. This role partners with business leaders and finance teams…
Added 2 mins ago
MF
Manager, Integrated Supply Chain - M&M Food Market
M&M Food Market Ltd/Les Aliments M&M Lte
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 2 mins ago
CB
Cost Accounting Manager
CapWest Build
Vancouver, BC
- Full-time
Are you meticulous and results-driven, with an interest in - and ideally hands-on experience in - construction accounting? Look no further. ONNI Group is seeking a Cost Accounting Manager…
Added 2 mins ago
ME
Logistics Coordinator
Mark Edwards Apparel
Montreal, QC
- Full-time
Reporting to the Logistics Manager, the Logistics Coordinator will support the day-to-day activities across both Logistics and Traffic, including shipments, receiving, invoicing, order…
Added 15 mins ago
MI
Director Compensation
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working with key business stakeholders including senior leaders, investment management team and the sales team in the management of the compensation plans including regular communication,…
Added 15 mins ago
AC
Senior Manager Enterprise Performance FP&A
Alimentation Couche-Tard
Laval, QC
- Internship
Reporting directly to the Director of Enterprise Performance, you will be responsible for ensuring the consistency and integrity of planning standards, governance, and variance logic across…
Added 15 mins ago
D
Capital Markets - Business Analyst
Delpath
Toronto, ON
- Contract
The ideal candidate will bring strong Treasury experience within a financial institution and have played a key role in system implementation, migration, or transformation initiatives. They…
Added 15 mins ago
TU
Practice Education Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
This position reports to the Manager, Clinical Practice Placement Unit (CPPU). As it relates to Clinical Associate hiring, receives some functional oversight from the Manager of Operations…
Added 15 mins ago
UO
Research Associate, Indigenous Brain Health, Family Medicine
University of Calgary
Calgary, AB
- Full-time
Reporting to the Research Manager and additionally accountable to the Principal Investigator and Community Partners, this role will be working on a portfolio of brain health research…
Added 15 mins ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Student Financial Business Analyst is a critical role, responsible for campus and/or university-wide student financial support programs, performing specialized and complex financial…
Added 15 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
Administer Oracle Recovery Manager (RMAN) and Oracle Zero Data Loss Recovery Appliance (ZDLRA) environments.
Added 16 mins ago
DI
Cost Accounting Manager
Drake International
Vaughan, ON
- $100,000 to $130,000 CAD / year
- Full-time
…ensuring accurate inventory valuation, product costing, financial reporting, and operational analysis. Your insights will help drive strategic decision-making while supporting continuous…
Added 16 mins ago
GO
Project Assessment Analyst
Government of Northwest Territories
Yellowknife, NT
- $116,259 to $138,879 CAD / year
- Full-time
Reporting to the Manager of Project Assessment, you will provide expert analysis throughout environmental assessment processes, coordinate input from departments and other governments, and…
Added 16 mins ago
GL
Manager, Indirect Procurement
Gay Lea Foods
Toronto, ON · Etobicoke, ON
- Full-time
Gay Lea Foods is seeking an experienced and results-oriented Manager, Indirect Procurement to lead the development and centralization of indirect procurement across our Canadian operations.
Added 16 mins ago
M
Senior Account Manager, Paid Social
Monks
Toronto, ON
- Full-time
Passion for crunching numbers, analyzing data in Google Analytics, Facebook Business Manager, and navigating Excel spreadsheets
Added 16 mins ago
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Demand Generation Manager
Guusto
Canada
- Full-time
…nurture strategy as you are building the workflow in HubSpot and reporting on the results, and you love using AI every day to get more…
Added 16 mins ago
A
Manager, Data Engineering
Avanade
Toronto, ON
- Full-time
As a Lead Solution Architect within our Data & AI Practice, you'll leverage a client-centric approach to understand our client’s challenges and opportunities to deliver solutions and…
Added 16 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Proficiency with SuccessFactors Talent modules and solid data analysis skills in Excel or reporting dashboards
Added 27 mins ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
Reporting to the Manager of Operations Finance, the Business Analyst Finance provides analysis and project leadership in support of 1GX operations and the 1GX production environment.
Added 29 mins ago
S
Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to a Director, Indigenous Health, the Program Manager is responsible for the management and oversight of strategic programs and related projects under Indigenous Health’s (IH)…
Added 29 mins ago
H
Senior Product Manager
Highspring
Montreal, QC
- Full-time
We are seeking an experienced Product Manager to join a major enterprise Data & Analytics organization on a 12-month fixed-term engagement. In this role, you will assume end-to-end…
Added 29 mins ago
TB
Senior Manager, Supply Chain Analytics
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Senior Manager, Supply Chain Analytics, reporting to the Senior Director, Supply Chain. This vacancy is a full-time, permanent opportunity. The Sr. Manager,…
Added 30 mins ago
S
Product Marketing Manager
ShipSavvy
Mississauga, ON
- Full-time
Comfort with data: CRM, web analytics and campaign reporting
Added 30 mins ago
TH
Digital Content Specialist
The Home Depot Canada
Toronto, ON
- Full-time
…enrichment changes, managing Super SKU (SSKU) functionality and support our ratings and reviews program. Our core objective is to ensure our customers receive a consistent experience while…

Closed listing

BMO

Manager, Customer Contact Optimization Analytics and Insights

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Closing date: Oct 8, 2026
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Application Deadline:

10/07/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.

The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.

What you will be doing:

Provide analytical insights and thought leadership to drive incremental revenue:

Understands and articulates the business case of business questions and the estimated value being delivered.
Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives
Conduct optimization or trade-off analysis between programs and channels
Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools

Data Engineering:

Comfortable with building fully automated user managed tables that drive automated dashboard reporting
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools

Campaign Execution:

Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
Proactively identify opportunities to improve execution efficiency and accuracy

What we are looking for:

You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
You're highly proactive and driven by collective success.
You enjoy uncertainty and ambiguity and working in agile fashion
You seek out innovation solutions and embrace evolving technologies
You thrive when you are empowered to take the lead, go above and beyond and deliver on results

The ideal candidate will have the following experience and skills:

Knowledge:

Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python

Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
Strong grasp of Marketing and Business KPIs across physical and digital channels
Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
Familiarity with programmatic marketing principles and associated technology

Skills:

Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
Well-developed oral and written communication skills, including the ability to simplify complex content into business language
Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
Working ability to manage ambiguous, complex requirements with innovative and creative thinking
Numerate and comfortable with financial calculations and building business cases
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.

Qualifications:

Foundational level of proficiency:

Technical design optimization.
Decision Making.
Systems Thinking.

Intermediate level of proficiency:

Data visualization.
Data storytelling.
Data mining.
Illustration.
Creative thinking.
Problem Solving.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

Insights design.
Insights development and reporting.

Education / Work Experience:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong analytical aptitude with 5+ years of work experience in data and analytics role
Deep knowledge and technical proficiency gained through extensive education and business experience.
An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
Experience with people management and talent development
Work experience in Business Analytics, Marketing, Digital Marketing an asset

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

The manager will lead omni-channel marketing analytics to drive incremental revenue and optimize customer communication programs. They are responsible for developing automated dashboards, performing trade-off analysis, and providing actionable insights to business partners.

Requirements

Candidates must have 5+ years of experience in data and analytics roles with a strong background in statistical tools like SAS, SQL, and Python. A post-secondary degree in an analytical discipline such as statistics, mathematics, or computer science is required.

Skills

Data analytics
Marketing analytics
SAS
SQL
R
Python
Tableau
Power BI
Data visualization
Data storytelling
Business acumen
Strategic planning
Communication skills
Problem solving
Financial modeling
Project management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Marketing
Omni-channel
SAS
SQL
R
Python
Tableau
Power BI
Data Engineering
Business Intelligence
Dashboarding
Statistical Analysis
Revenue Growth
Customer Experience
Programmatic Marketing
Data Mining
Financial Calculations
Agile
Data Storytelling
Business Case
Optimization
Reporting
Strategy
Analytics

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