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Added 4 mins ago
CN
Senior Contract Administrator
Canadian Nuclear Laboratories
Chalk River, ON
- Contract
Post-secondary education in Business Administration, Law, Accounting, Finance, Supply Chain Management, Engineering and/or Contract Administration.
Added 4 mins ago
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
Bachelor’s degree in a relevant field such as Business, Computer Science, Engineering, or equivalent experience.
Added 4 mins ago
MT
Senior Project Manager
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Internship
Vacancy Name Senior Project Manager Vacancy No VN1000 Function Syn - Delivery & Operations Work Location Greenhill Data Centre, IOM Business Park, Braddan, Isle of Man, IM2 2QZ Basis…
Added 4 mins ago
MI
Senior Manager, Architect
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 4 mins ago
FG
QA Automation Engineer
Flynn Group of Companies
Mississauga, ON
- $70,000 to $80,000 CAD / year
- Full-time
…Engineer to work from our Mississauga location reporting to Manager, Custom…
Added 4 mins ago
PI
Senior Director, Human Resources
Photonic Inc.
Coquitlam, BC
- $171,400 to $235,700 CAD / year
- Full-time
…including sourcing strategies for highly specialized scientific and engineering talent (PhDs, quantum,…
Added 16 mins ago
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Site Reliability Engineering I
Loblaw Companies Limited
Brampton, ON
- Full-time
Enhance our infrastructure, tooling, and processes to extend operability as a self-service function for other groups in the engineering value stream.
Added 16 mins ago
Systems Operator
Hilton Food Group Plc
Brantford, ON
Analyse system data, alerts, dashboards, and logs to identify performance issues and improvement opportunities.
Added 20 mins ago
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Software Developer
BMO
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- Full-time
…service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools,…
Added 35 mins ago
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Senior Engineer (Mechanical/Piping Design)
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Kincardine, ON
- Internship
Reports to: Section Manager, Site Engineering and Design
Added 35 mins ago
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Guidewire Claim Center
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Markham, ON
- Contract
Guidewire ClaimCenter Contact Manager experience
Added 35 mins ago
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Senior Manager - Software Development
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- Full-time
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 36 mins ago
Senior Manager - Software Development
Scotiabank
Toronto, ON
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 36 mins ago
SS
Project Manager
Samuel, Son & Co.
Waterloo, ON
- Full-time
Organize and manage data (including specifications, quotes, estimates, drawings, etc.) in accordance with Samuel Automation's standards.
Added 51 mins ago
MF
Senior Manager, Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Sr Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 51 mins ago
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Operations Analyst (New or Recent Graduate)
BMO
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- Full-time
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Added 51 mins ago
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Manager, Customer Contact Optimization Analytics and Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be…
Added 1 hour ago
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Identity Specialist II (Identity and Access Management - IAM Engineer II)
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…governance. In this role, you’ll work under the direction of the Manager, Cybersecurity Architecture & Compliance, to analyze, design, implement and support new and existing CIAM and IGA…
Added 1 hour ago
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Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
This is a hands-on individual contributor role reporting to our Technical Manager, Platform. You will help evolve the cloud architecture behind our FishVue connected products, building…
Added 1 hour ago
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Customer Marketing Manager - Broad-based GTM
TMA Systems
Canada
- Full-time
We’re looking for a Customer Marketing Manager to own and scale communications across a diverse customer base spanning multiple products and ICPs that target broad-based markets such as…
Added 1 hour ago
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Project Manager
Samuel, Son & Co.
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- Full-time
- Organize and manage data (including specifications, quotes, estimates, drawings, etc.) in accordance with Samuel Automation's standards.
Added 1 hour ago
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Senior Technical Engineer/Officer - Mechanical Engineering
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Reporting to the Manager, DNNP Owners Engineering, this position is responsible for the following.
Added 1 hour ago
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Group Manager - Governance
ECG Engineering Pty Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
ECG Engineering is a leading international engineering consultancy delivering design and project delivery services across the mining, utilities, materials handling and industrial sectors.
Added 1 hour ago
A
Intermediate Planner
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 1 hour ago
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Project Engineering Coordinator
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The Project Engineering Coordinator will report to the Cernavoda Unit 1 & Qinshan Tooling Project Manager and will be responsible for supporting refurbishment tooling design, manufacturing,…

BMO

Manager, Customer Contact Optimization Analytics and Insights

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.

The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.

What you will be doing:

Provide analytical insights and thought leadership to drive incremental revenue:

Understands and articulates the business case of business questions and the estimated value being delivered.
Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives
Conduct optimization or trade-off analysis between programs and channels
Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools

Data Engineering:

Comfortable with building fully automated user managed tables that drive automated dashboard reporting
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools

Campaign Execution:

Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
Proactively identify opportunities to improve execution efficiency and accuracy

What we are looking for:

You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
You're highly proactive and driven by collective success.
You enjoy uncertainty and ambiguity and working in agile fashion
You seek out innovation solutions and embrace evolving technologies
You thrive when you are empowered to take the lead, go above and beyond and deliver on results

The ideal candidate will have the following experience and skills:

Knowledge:

Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python

Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
Strong grasp of Marketing and Business KPIs across physical and digital channels
Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
Familiarity with programmatic marketing principles and associated technology

Skills:

Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
Well-developed oral and written communication skills, including the ability to simplify complex content into business language
Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
Working ability to manage ambiguous, complex requirements with innovative and creative thinking
Numerate and comfortable with financial calculations and building business cases
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.

Qualifications:

Foundational level of proficiency:

Technical design optimization.
Decision Making.
Systems Thinking.

Intermediate level of proficiency:

Data visualization.
Data storytelling.
Data mining.
Illustration.
Creative thinking.
Problem Solving.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

Insights design.
Insights development and reporting.

Education / Work Experience:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong analytical aptitude with 5+ years of work experience in data and analytics role
Deep knowledge and technical proficiency gained through extensive education and business experience.
An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
Experience with people management and talent development
Work experience in Business Analytics, Marketing, Digital Marketing an asset

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead omni-channel marketing analytics to drive incremental revenue and optimize customer communication programs. They are responsible for developing automated dashboards, performing trade-off analysis, and providing actionable insights to business partners.

Requirements

Candidates must have 5+ years of experience in data and analytics roles with a strong background in statistical tools like SAS, SQL, and Python. A post-secondary degree in an analytical discipline such as statistics, mathematics, or computer science is required.

Skills

Data analytics
Marketing analytics
SAS
SQL
R
Python
Tableau
Power BI
Data visualization
Data storytelling
Business acumen
Strategic planning
Communication skills
Problem solving
Financial modeling
Project management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Marketing
Omni-channel
SAS
SQL
R
Python
Tableau
Power BI
Data Engineering
Business Intelligence
Dashboarding
Statistical Analysis
Revenue Growth
Customer Experience
Programmatic Marketing
Data Mining
Financial Calculations
Agile
Data Storytelling
Business Case
Optimization
Reporting
Strategy
Analytics

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