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Added 8 mins ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Evaluate project governance, risk management practices, control design, and readiness for go-live and postimplementation.
Added 8 mins ago
CH&E Specialist - Simulation & Digital Education
CAMH
Toronto, ON
…evidence-based simulation education. The Simulation Specialist will lead the development and facilitation of simulation education programming virtually, in-centre and in-situ for…
Added 8 mins ago
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Senior Manager, KYC Technology and Capabilities Enablement (5579)
TD
Toronto, ON
- Full-time
Requirements leadership. Lead discovery and requirements gathering across KYC. Translate business, regulatory and risk needs into clear problem statements, functional and non-functional…
Added 8 mins ago
T
Manager, Analytics and Insights - AI Accelerator
TD
Toronto, ON · Montreal, QC
- Full-time
Lead and develop a group of actuarial and data analysts specializing in data, analytics, and explainability of results
Added 8 mins ago
T
Supply Chain Associate
TD
Toronto, ON
- Full-time
May lead small projects and / or support work streams of a bigger project
Added 8 mins ago
LC
Contract Manager - 18 Months
Loblaw Companies Limited
Brampton, ON
- Full-time
…negotiations. This role will support multiple business areas and lead small to medium spend negotiations from end to end. Extensive collaboration is required with Non-Trade Enterprise…
Added 8 mins ago
LC
Associate Product Manager
Loblaw Companies Limited
Brampton, ON
- Full-time
…product developers, quality assurance, and sourcing, to support project milestones, provide progress updates and meet final target launch dates on…
Added 8 mins ago
IT
Quality Control Coordinator (18-Month Contact)
InTandem Talent
AB · Calgary, AB · Edmonton
- Full-time
SB Canada is hiring Quality Control Coordinators to lead QA/QC on a major industrial deep foundations project in Kitimat, BC. You will be the main point of contact for quality on site,…
Added 8 mins ago
IT
HSE Coordinator (18-Month Contact)
InTandem Talent
AB · Calgary, AB · Edmonton
- Full-time
SB Canada is hiring experienced HSE Coordinators to support a major industrial deep foundations project in Kitimat, BC. This is a field-focused role. You will spend most of your time on…
Added 8 mins ago
LC
Manager, Agency Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
Create project plans to govern all campaigns/initiatives
Added 8 mins ago
D
Team leader, Management support and expertise support
Desjardins
Montreal, QC · Levis, QC
- Full-time
…wide range of other fields. You develop business positions and lead and influence senior management and decision-making bodies. More specifically, you will be required to…
Added 9 mins ago
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Project Manager - Montreal - Candidate Pool
CIMA+
Montreal, QC
- Full-time
We are seeking an experienced Project Manager to lead the planning and design of large‑scale projects for major clients in the Greater Montreal area. In this strategic role, you will…
Added 9 mins ago
RB
Senior Interior Designer
Recruitment By Design
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Present design solutions, lead project meetings, and build strong client relationships.
Added 9 mins ago
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Project Manager - Candidate Pool
CIMA+
Saskatoon, SK
- $110,480 to $151,910 CAD / year
- Full-time
Plan, lead, and monitor complex project activities to ensure alignment with defined benefits, resource allocation, and project milestones
Added 9 mins ago
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
As a Senior Implementation Consultant at Nakisa, you'll lead complex enterprise implementations from kickoff to go-live, helping some of the world's largest organizations turn complicated…
Added 9 mins ago
TI
Program Manager
TekStaff IT Solutions
Toronto, ON
- Contract
End-to-End Initiative Delivery & Scope Leadership; Lead the end-to-end delivery of assigned transformation initiatives by applying deep functional and topic expertise to shape scope,…
Added 9 mins ago
C
Project Coordinator - Candidate Pool
CIMA+
Saskatoon, SK
- $92,800 to $127,600 CAD / year
- Full-time
Plan, lead, and monitor complex project activities to ensure alignment with defined benefits, resource allocation, and project milestones
Added 9 mins ago
C
Project Coordinator - Candidate Pool
CIMA+
Vancouver, BC
- $92,800 to $127,600 CAD / year
- Full-time
Plan, lead, and monitor complex project activities to ensure alignment with defined benefits, resource allocation, and project milestones
Added 9 mins ago
RT
Change Management Analyst
Rang Technologies Inc
AB · Edmonton, AB
- $50 to $55 CAD / hour
- Contract
…for a resource who can produce and execute change artifacts, lead and run stakeholder engagements, and support implementation readiness across the…
Added 9 mins ago
MT
Senior Project Manager
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Internship
…within budget, and to a consistently high standard? As Senior Project Manager, you will lead the delivery of single or multiple customer facing and internal projects, balancing technical…
Added 9 mins ago
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Assistant Contract Administrator
HDR
Burlington, ON
- Full-time
We believe construction services are more than project delivery, they’re about safeguarding quality, safety, and trust at every step. As part of HDR’s Field Services team, you’ll be on the…
Added 9 mins ago
H
Construction Contract Administrator
HDR
Burlington, ON
- Full-time
We believe construction services are more than project delivery, they’re about safeguarding quality, safety, and trust at every step. As part of HDR’s Field Services team, you’ll be on the…
Added 9 mins ago
A
Senior Change Management Consultant
Altis
Kingston, ON
- $90,000 to $119,000 CAD / year
- Contract
…and we are looking for a Manager of Organizational Change to lead the way. In this role, you will be the bridge between visionary strategy and operational reality, ensuring that staff and…
Added 9 mins ago
U
Research Associate
UNSW
Toronto, ON
- Full-time
The Research Associate (Level A) is expected to contribute towards the Australian Research Council Laureate Fellowship project ‘Caves and their stalagmites: linking climate to groundwater…
Added 9 mins ago
TF
Manager, Business Analysis & Insights
Toronto Foundation
Toronto, ON
- Full-time
Reporting to the Director, Enterprise Systems, Data & AI, you will lead business analysis and manage agreed improvements to Toronto Foundation’s processes, systems and reporting. This is a…

BMO

Manager, Customer Contact Optimization Analytics and Insights

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.

The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.

What you will be doing:

Provide analytical insights and thought leadership to drive incremental revenue:

Understands and articulates the business case of business questions and the estimated value being delivered.
Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives
Conduct optimization or trade-off analysis between programs and channels
Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools

Data Engineering:

Comfortable with building fully automated user managed tables that drive automated dashboard reporting
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools

Campaign Execution:

Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
Proactively identify opportunities to improve execution efficiency and accuracy

What we are looking for:

You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
You're highly proactive and driven by collective success.
You enjoy uncertainty and ambiguity and working in agile fashion
You seek out innovation solutions and embrace evolving technologies
You thrive when you are empowered to take the lead, go above and beyond and deliver on results

The ideal candidate will have the following experience and skills:

Knowledge:

Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python

Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
Strong grasp of Marketing and Business KPIs across physical and digital channels
Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
Familiarity with programmatic marketing principles and associated technology

Skills:

Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
Well-developed oral and written communication skills, including the ability to simplify complex content into business language
Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
Working ability to manage ambiguous, complex requirements with innovative and creative thinking
Numerate and comfortable with financial calculations and building business cases
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.

Qualifications:

Foundational level of proficiency:

Technical design optimization.
Decision Making.
Systems Thinking.

Intermediate level of proficiency:

Data visualization.
Data storytelling.
Data mining.
Illustration.
Creative thinking.
Problem Solving.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

Insights design.
Insights development and reporting.

Education / Work Experience:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong analytical aptitude with 5+ years of work experience in data and analytics role
Deep knowledge and technical proficiency gained through extensive education and business experience.
An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
Experience with people management and talent development
Work experience in Business Analytics, Marketing, Digital Marketing an asset

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead omni-channel marketing analytics to drive incremental revenue and optimize customer communication programs. They are responsible for developing automated dashboards, performing trade-off analysis, and providing actionable insights to business partners.

Requirements

Candidates must have 5+ years of experience in data and analytics roles with a strong background in statistical tools like SAS, SQL, and Python. A post-secondary degree in an analytical discipline such as statistics, mathematics, or computer science is required.

Skills

Data analytics
Marketing analytics
SAS
SQL
R
Python
Tableau
Power BI
Data visualization
Data storytelling
Business acumen
Strategic planning
Communication skills
Problem solving
Financial modeling
Project management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Marketing
Omni-channel
SAS
SQL
R
Python
Tableau
Power BI
Data Engineering
Business Intelligence
Dashboarding
Statistical Analysis
Revenue Growth
Customer Experience
Programmatic Marketing
Data Mining
Financial Calculations
Agile
Data Storytelling
Business Case
Optimization
Reporting
Strategy
Analytics

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