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Added 7 mins ago
AI
General Manager
Applied Industrial Technologies - Canada
Grande Prairie, AB
- Full-time
your abilities to lead, coach, and mentor the inside sales, outside sales, service and support staff. This role will be a champion for safety and overall strategic direction of your staff…
Added 7 mins ago
B
Supply Chain Agent (Corporate and Engineering Services)) [CONTRACT]
Bombardier
Dorval, QC
- Contract
Lead and participate in the development of the commodity by managing projects that would include the preparation of business cases.
Added 7 mins ago
TC
Senior L3 Network Engineer (Network SME and Automation Lead)
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Senior L3 Network Engineer is the technical lead for the Switch Lifecycle Refresh Program, with responsibility for engineering design, migration planning, technical governance, advanced…
Added 7 mins ago
UT
Network Architect #26-25524
US Tech Solutions
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Lead network architecture and engineering initiatives involving routing, switching, VXLAN, SD-WAN, MPLS, firewalls, load balancers, proxy services, VoIP, and network monitoring.
Added 7 mins ago
FC
Courier Team Lead
FedEx Canada
Clairmont, AB
- Full-time
Added 7 mins ago
SE
Branch Manager
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- Full-time
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Added 7 mins ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Orillia, ON
- Part-time
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
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Staff Data Developer
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Montreal, QC
- Full-time
We are looking for a practical, collaborative, and technically strong Staff Data Developer who can lead complex engineering work while remaining close to delivery and operations. The role…
Added 7 mins ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Lead the build of batch and real time data pipelines, including inbound, outbound, and event driven flows that power analytics and AI use cases.
Added 7 mins ago
TI
Cybersecurity Architect
Themesoft Inc.
Toronto, ON · North York, ON
- Contract
Security Technical Program Manager to lead and coordinate cybersecurity research, engineering, product evaluation, and emerging-technology initiatives from research hypothesis through…
Added 7 mins ago
TS
Office Administrator
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Listowel, ON
- Full-time
MANAGERIAL/Technical Leadership RESPONSIBILITY
Added 7 mins ago
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Project Manager
MacDonald Search Group
Montreal, QC
- Full-time
…product development through commercialization, coordinating technical, operational and client-facing activities to ensure projects are delivered on time, within budget and in compliance…
Added 7 mins ago
GN
Show Producer
Global News
Toronto, ON
- Full-time
Global News Toronto is looking for a dynamic and experienced Show Producer to help lead our noon and flagship evening newscasts. In this pivotal role, you will shape the tone, style, and…
Added 7 mins ago
MS
Inside Sales Representative
MacDonald Search Group
Ottawa, ON
- Full-time
…The primary responsibility of this role will be to provide technical sales support and customer service by recommending electrical products, preparing estimates, processing orders, and…
Added 7 mins ago
O
Senior Project Manager
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London, ON
- Full-time
Lead site surveys and design coordination meetings, identifying existing building constraints and operational requirements.
Added 7 mins ago
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VP of Engineering
Swiftlink Technologies Inc.
Richmond, BC
- Full-time
Swiftlink is seeking a VP of Engineering with extensive semiconductor industry experience, strong technical leadership, and proven engineering management capabilities. This executive will…
Added 7 mins ago
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Data Scientist
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- Full-time
The Data Scientist will lead advanced analytical work using longitudinal administrative data, applying statistical modelling, forecasting, segmentation, machine learning and other…
Added 7 mins ago
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Commercial Lines Underwriting Manager
Schill Insurance Brokers Ltd.
Surrey, BC
- $100,000 to $135,000 CAD / year
- Full-time
As the Commercial Lines Underwriting Manager at Schill Insurance, you lead our commercial underwriting team and are responsible for the performance, growth, and continued development of our…
Added 7 mins ago
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Mechanical Engineer
BPA
Vancouver, BC
- Full-time
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Added 7 mins ago
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Canadian Corporate Tax Manager
Blue Signal Search
Toronto, ON
- Full-time
…opportunity for an experienced tax professional who enjoys combining technical depth with practical business partnership. The organization is flexible on level and will consider an…
Added 9 mins ago
BT
Implementation Lead
Beanfield Technologies Inc.
Bolton, ON
- $65,000 to $80,000 CAD / year
- Full-time
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own…
Added 9 mins ago
Senior Security Engineer, Threat Response
Asana
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Added 9 mins ago
MI
Senior Manager, Data Analytics & Business Intelligence
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Toronto, ON · Mississauga, ON · Spectrum
- Full-time
The Senior Manager, Data Platforms & Analytics will lead the development and ongoing evolution of Medline Canada’s data foundation, business intelligence, and analytics capabilities.
Added 9 mins ago
Manager, Financial Planning & Analysis (Group Treasury)
Scotiabank
Toronto, ON
Lead the consolidation and preparation of monthly and quarterly management reports for Group Treasury, ensuring completeness, accuracy, consistency of messaging, and adherence to reporting…
Added 9 mins ago
JC
Journeyperson Welder
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AB · Nisku, AB
- Full-time
The Journeyperson Welder performs skilled welding and metal fabrication work in accordance with technical drawings, specifications and applicable standards. This role is responsible for…

BMO

Manager, Customer Contact Optimization Analytics and Insights

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be change agent and responsible for delivering insights on omni-channel marketing programs to drive incremental revenue.

The ideal candidate will possess a unique blend of data and storytelling experience, passion for driving the business forward, and a big-picture vision for the future of targeted customer conversations. This role involves collaboration with marketing groups, business partners, product management, and data analytics professionals within the organization.

What you will be doing:

Provide analytical insights and thought leadership to drive incremental revenue:

Understands and articulates the business case of business questions and the estimated value being delivered.
Accountable to deliver analytics, insights and reporting in line with both immediate and long-term business objectives
Conduct optimization or trade-off analysis between programs and channels
Contribute to the delivery of reports and presentations that evaluate and analyze the effectiveness of programs and initiatives
Develop and maintain ongoing dashboards to support the business, use appropriate visualization and analytic tools

Data Engineering:

Comfortable with building fully automated user managed tables that drive automated dashboard reporting
Work with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytic solutions and decision support tools

Campaign Execution:

Translate business and technical specifications to develop customer communication programs, product/services and channel enhancements/integration points
Proactively identify opportunities to improve execution efficiency and accuracy

What we are looking for:

You are comfortable navigating matrix organization with multiple functional partners, demonstrating influencing, negotiation, and prioritization skills as appropriate
You're highly proactive and driven by collective success.
You enjoy uncertainty and ambiguity and working in agile fashion
You seek out innovation solutions and embrace evolving technologies
You thrive when you are empowered to take the lead, go above and beyond and deliver on results

The ideal candidate will have the following experience and skills:

Knowledge:

Solid working knowledge with statistical/data analysis tools, including SAS, SQL, R, Python

Work experience to create effective visualizations, reports and dashboards such as Tableau, Power BI, SAS Visual Studio, R
Strong grasp of Marketing and Business KPIs across physical and digital channels
Strong business acumen and ability to consider customer experience, employee experience and revenue generation in all aspects of their decision-making
Familiarity with programmatic marketing principles and associated technology

Skills:

Motivated, hardworking individual with a genuine curiosity in data, analytics and marketing
Well-developed oral and written communication skills, including the ability to simplify complex content into business language
Ability to multi-task and think creatively in a rapidly changing environment with competing priorities, and proactively drive business outcomes
Analytical and problem-solving skills – ability to identify relevant information and define root issues, ability to interpret data and package insights in clear, concise stories for diverse audiences to drive change
Working ability to manage ambiguous, complex requirements with innovative and creative thinking
Numerate and comfortable with financial calculations and building business cases
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.

Qualifications:

Foundational level of proficiency:

Technical design optimization.
Decision Making.
Systems Thinking.

Intermediate level of proficiency:

Data visualization.
Data storytelling.
Data mining.
Illustration.
Creative thinking.
Problem Solving.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.

Advanced level of proficiency:

Insights design.
Insights development and reporting.

Education / Work Experience:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong analytical aptitude with 5+ years of work experience in data and analytics role
Deep knowledge and technical proficiency gained through extensive education and business experience.
An undergraduate/masters level background in an analytical discipline such as management analytics, statistics, mathematics, economics, computer science, engineering, or equivalent practical experience
Experience with people management and talent development
Work experience in Business Analytics, Marketing, Digital Marketing an asset

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead omni-channel marketing analytics to drive incremental revenue and optimize customer communication programs. They are responsible for developing automated dashboards, performing trade-off analysis, and providing actionable insights to business partners.

Requirements

Candidates must have 5+ years of experience in data and analytics roles with a strong background in statistical tools like SAS, SQL, and Python. A post-secondary degree in an analytical discipline such as statistics, mathematics, or computer science is required.

Skills

Data analytics
Marketing analytics
SAS
SQL
R
Python
Tableau
Power BI
Data visualization
Data storytelling
Business acumen
Strategic planning
Communication skills
Problem solving
Financial modeling
Project management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Marketing
Omni-channel
SAS
SQL
R
Python
Tableau
Power BI
Data Engineering
Business Intelligence
Dashboarding
Statistical Analysis
Revenue Growth
Customer Experience
Programmatic Marketing
Data Mining
Financial Calculations
Agile
Data Storytelling
Business Case
Optimization
Reporting
Strategy
Analytics

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