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Added 9 mins ago
BI
Senior Credit Officer, Director - US Insurance
BMO Insurance
Toronto, ON
- Full-time
Partner with Investment Banking, Corporate Banking, Trading, and Capital Markets teams to support client activities while maintaining strong independent risk oversight.
Added 9 mins ago
ER
Senior Manager, FP&A & Business Performance
Engage Recruitment
Markham, ON
- Full-time
Develop profitability insights at the client, service, and business-unit levels.
Added 9 mins ago
L
Content Coordinator eBusiness / Coordonnateur(trice) de contenu eBusiness
Leviton
Pointe-Claire, QC
- Full-time
Responsible for maintaining high-quality, accurate and detailed product pages across all partner platforms.
Added 10 mins ago
M
Associate Consultant Intern, Summer 2027 - Toronto, Canada
Mastercard
Toronto, ON
- Full-time
- Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management
Added 10 mins ago
HI
HUB International Internship Program Summer 2027
HUB International
Winnipeg, MB · Edmonton, AB · Calgary, AB
- Full-time
Our internship will allow you to gain hands-on experience working alongside our Commercial Lines (Business Insurance), Personal Lines, Employee Benefits, and/or Retirement & Private Wealth…
Added 25 mins ago
AS
Member Service Representative
Alterna Savings
Brampton, ON
- Full-time
…fulfill their transactional needs and provide an excellent member/client…
Added 25 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
…delivery of, and continuously improving national Leadership and Business Development programs for lawyers at all career stages (from student to partner) as part of the MT Academy…
Added 25 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…delivery of, and continuously improving national Leadership and Business Development programs for lawyers at all career stages (from student to partner) as part of the MT Academy…
Added 25 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…delivery of, and continuously improving national Leadership and Business Development programs for lawyers at all career stages (from student to partner) as part of the MT Academy…
Added 25 mins ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.
Added 25 mins ago
RB
Director, Mid-Market Mergers & Acquisitions
Royal Bank of Canada
Montreal, QC
- Full-time
…largest dedicated Mid-Market M&A team within RBC’s Corporate Client Group in Commercial Banking. As a Director, you will assume day-to-day responsibility for pitch support, end-to-end…
Added 39 mins ago
K
Senior Product Manager - Payments Platform
Kraken
Canada
- Full-time
Partner with engineering to turn the target vision into a sequenced, high-impact roadmap, with milestones every client team can plan against
Added 39 mins ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…systems, implementing tools and reporting structures, improving client experience, and strengthening operational performance across the…
Added 39 mins ago
IG
Human Resources Analyst
Infotree Global Solutions
Montreal, QC
- Contract
As a key member of the HR Analytics & Insights team, the HRIS Analyst serves as a strategic partner to HR stakeholders and IT functions across Americas. This role is responsible for the…
Added 39 mins ago
HR
Specialist, Designated Beauty Advisor - Aesop (DBA)
Holt Renfrew
Toronto, ON
- Full-time
…dental benefits, tuition assistance, and continuous learning and…
Added 39 mins ago
S
Stage Experience Lead
SEPHORA
Toronto, ON
- Full-time
…values that encourage leadership, imagination, and continuous development, supporting team members in building fulfilling career paths. Sephora champions diversity, inclusion, and…
Added 39 mins ago
R
Customer Relationship Management Manager
Rates.ca
Welland, ON
- $85,000 to $105,000 CAD / year
- Full-time
You will partner closely with our brokerage teams in Welland, Ontario, where Sales, Service, Product, Operations, and Underwriting, and work across Business Intelligence, Technology, and…
Added 55 mins ago
GP
Gestionnaire des partenariats / Partner Manager
Global Payments Inc.
Montreal, QC
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a Partner Manager to join our ever evolving Partnerships Team and help shape the future of global commerce. In this…
Added 55 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
IS
Full Stack Lead
Iris Software Inc.
Toronto, ON
- Contract
…fast, far-reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris…
Added 1 hour ago
WI
Experienced Change Management Specialist
WSP in Canada
Toronto, ON
- Full-time
Contribute to business growth by developing proposals, scopes of work, methodologies, and client-facing presentations.
Added 1 hour ago
P
End User AI Tooling Developer
Procom
Toronto, ON
- Contract
…skills and prompt assets, and providing hands-on support to business users. The role involves new development and integration work to enhance how internal data is accessed and…
Added 1 hour ago
J
Account Executive
Jacknife
Toronto, ON
- Full-time
An Account Executive at Jacknife is a hands-on client partner in training; responsible for execution, translation, and momentum. This role is designed as a growth position, supporting the…
Added 1 hour ago
AA
Account Director (Audio Visual)
Avera Audiovisual
Toronto, ON
- Full-time
…responsible for developing, managing and growing strategic client relationship that drive revenue, retention, and long-term business growth. As a trusted advisor to clients, this role…
Added 1 hour ago
CM
Aviation Technical Trainer - Engine Modules
Carter Murray
Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
Our client is seeking an Aviation Technical Trainer – Engine Modules to support technician development within a leading aviation MRO (Maintenance, Repair & Overhaul) environment. This role…

BMO

Manager, Journey Enablement, Acquire and One Client

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

11/06/2026

Address:

33 Dundas Street West

Job Family Group:

Strategy & Change

The successful candidate will:

We are seeking a manager to join the Acquire & One Client Journey Enablement team within Business Banking. This role will lead initiatives that are focused on accelerating new-to-bank acquisitions and deepening existing client relationships. The successful candidate will identify and execute opportunities to enhance the end-to-end client journey, leading strategic initiatives from opportunity identification through implementation, adoption, and benefits of realization. They will leverage journey performance insights to uncover growth opportunities, improve client and employee experiences, and deliver process and digital enhancements in close partnership with Technology and Digital teams. Through a combination of strategic thinking, analytics, and execution excellence, this role will help shape the future-state experience for Business Banking customers. This is a business-led transformation role, focused on supporting the execution of the Business Banking strategy, contributing to business cases, and designing and implementing business processes and service improvements to achieve target business outcomes.

Own specific Acquire and One Client outcomes and performance measures, ensuring initiatives deliver measurable improvements for clients, employees and the business.

Support the development of dashboards and reports to track journey outcomes such as new client growth across channels, acquisition costs by channel, completion and abandon rates, conversion rate, attrition, funnel health, PPC, and cross-bank penetration (e.g. personal and wealth segments).

Develop business cases, recommendations, process designs and implementation plans to support journey priorities and strategic objectives.

Independently manage multiple concurrent projects and workstreams, balancing competing priorities while maintaining delivery quality and stakeholder alignment.

Identify, assess and prioritize onboarding pain points, operational inefficiencies and client experience challenges, developing practical solutions that improve performance and simplify processes.

Partner with Product, Operations, Digital, Technology, Frontline teams and Business Governance partners to define requirements, resolve issues and execute changes.

Drive accountability for delivery by coordinating stakeholders, resolving obstacles and ensuring agreed actions are completed.

Assists in the development of strategic plans.

Designs and produces regular and ad-hoc reports, and dashboards.

Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

Develops and documents processes, procedures, etc. and/ or end-user materials.

Assists with the documentation of end user materials.

Assists with training and transition of processes and tools/templates to appropriate process owners.

Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

Streamlines, simplifies and continuously improves existing processes.

Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

Maintains current process documentation to ensure available for stakeholders as required.

Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Resolves issues regarding processes that are raised from all sources/stakeholders.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

What We're Looking For:

Hybrid role - able to come to BMO Place office at least 3 days a week (subject to change in line with organizational policy).

Experience leading process improvement, business transformation, operational excellence or change initiatives within a large, complex organization.

Experience working in management consulting, customer experience strategy, and/or marketing & campaign analytics

Demonstrated ability to independently lead multiple projects or workstreams simultaneously, managing scope, priorities, stakeholders, dependencies, risks and delivery timelines.

Strong process design experience, including current-state assessment, future-state design, root-cause analysis, requirements development, implementation planning and benefits realization.

Experience working across business, operations, product, technology and governance teams to drive change and deliver outcomes.

Proven ability to identify opportunities, develop recommendations, influence decisions and execute improvements with limited direction.

Strong analytical and problem-solving capabilities, with the ability to translate data, frontline feedback and operational insights into actionable improvements.

Excellent communication and stakeholder management skills, including facilitating working sessions, building alignment and presenting recommendations to senior leaders.

Experience in onboarding, lending, account opening, fulfillment, servicing, operations or other client-facing business processes is considered an asset.

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Possesses a deep understanding of and problem solving ability for issues within the business/group.

Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.

Knowledge of business/group processes, procedures and controls - In-depth.

Understanding of risk, regulatory and compliance requirements - In-depth.

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem solving skills - In-depth.

Influence skills - In-depth.

Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead strategic initiatives to accelerate new-to-bank acquisitions and deepen existing client relationships within Business Banking. They are responsible for identifying growth opportunities, designing process improvements, and managing cross-functional projects to enhance the end-to-end client journey.

Requirements

Candidates should have 5-7 years of relevant experience in process improvement, business transformation, or management consulting within a complex organization. A post-secondary degree is required, along with strong analytical, project management, and stakeholder influence capabilities.

Skills

Process improvement
Business transformation
Change management
Project management
Stakeholder management
Strategic planning
Data analysis
Problem solving
Business case development
Customer experience strategy
Operational excellence
Requirements development
Process design
Risk management
Communication skills
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Journey Enablement
Acquisition
Process Improvement
Business Transformation
Change Management
Project Management
Stakeholder Management
Strategic Planning
Data Analysis
Customer Experience
Operational Efficiency
Risk Management
Business Case Development
Dashboarding
Reporting
Process Design
Root-cause Analysis
Requirements Development
Benefits Realization
Onboarding
Lending
Account Opening
Digital Enhancements
Strategy & Change
BMO Financial Group
Performance Measures
Funnel Health
Cross-bank Penetration
Consulting

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