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Added 5 mins ago
S
CORE HCM Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a…
Added 5 mins ago
OP
Associate Director, Talent Acquisition
Omnicom Precision Marketing
Calgary, AB
- Full-time
Critical Mass is seeking a strategic Associate Director, Talent Acquisition to lead and scale our recruitment efforts across North America and EMEA, with primary focus on building…
Added 5 mins ago
OP
Associate Director, Talent Acquisition
Omnicom Precision Marketing
Toronto, ON
- Full-time
Critical Mass is seeking a strategic Associate Director, Talent Acquisition to lead and scale our recruitment efforts across North America and EMEA, with primary focus on building…
Added 7 mins ago
Sr Mgr, Acquisition Pricing
Rogers Communications
Moncton, NB · Toronto, ON · Calgary, AB
The Senior Manager, Residential Acquisition Pricing is responsible for all Residential acquisition pricing strategies and offer toolkits. They are also tasked with leading programs to help…
Added 7 mins ago
M
Engineering student - Industrial Engineering - Winter 2027
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
The successful candidate will work under the supervision of the Production Manager and will be embedded in a team of Industrial Engineers and Technologists. The Industrial Engineering…
Added 7 mins ago
UH
Project Manager, Peter Munk Cardiac Centre & Medical Imaging
University Health Network
Toronto, ON
- Contract
This dynamic role is responsible for managing multiple concurrent, complex initiatives. It also involves working with multiple organizations and engaging different levels of leadership.…
Added 7 mins ago
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Senior Customer Success Manager
Procurify
Remote, Canada
- Full-time
- Remote
…looking for a talented and team-driven Senior Customer Success Manager to join us on our…
Added 7 mins ago
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Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 20 mins ago
MS
Engineering student - Industrial Engineering - Winter 2027
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The successful candidate will work under the supervision of the Production Manager and will be embedded in a team of Industrial Engineers and Technologists. The Industrial Engineering…
Added 20 mins ago
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MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a strategic, technically curious, and execution-oriented Manager, Finance Enablement, Technology & Transformation to modernize how Finance works. This individual contributor…
Added 20 mins ago
TP
Financial Controller
The Portfolio Group
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced, detail-oriented, and strategic Financial Controller to lead and oversee the company’s accounting and financial reporting functions. Reporting to the VP,…
Added 20 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…2009 and currently employs nearly 350 people. As part of its strategic plan, the Group aims to accelerate its national and international…
Added 20 mins ago
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Product Development Manager, Strapping Systems
Samuel, Son & Co.
Vaughan, ON
- $122,800 to $153,500 CAD / year
- Full-time
- Own product roadmaps, standardization strategies, product datasheets, and platform scalability initiatives.
Added 22 mins ago
CT
Regional Manager - North East
CAREERS: The Next Generation
Fort McMurray, AB
- Full-time
Reporting to the Director, Operations, the Regional Manager is responsible for implementing the organization’s strategic goals, mission, vision and values into operational plans, and for…
Added 22 mins ago
Manager, Cargo Pricing, Revenue Management & Analytics
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…analysis for business cases on new markets, partnerships and strategic…
Added 22 mins ago
vCIO - Virtual Chief Information Officer
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…such as with their assigned client base, Technical Account Manager and Integrated Service Team (IST) Managers to ensure alignment and to provide invaluable strategies to improve the health…
Added 37 mins ago
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Manager, Performance Intelligence
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Toronto, ON
- Full-time
As Manager, Marketplace Performance Intelligence, you will give Marketplace one clear view of performance and turn intelligence into coordinated action. You will lead Marketplace…
Added 37 mins ago
T
Senior Analyst, Private Markets
TD
Toronto, ON
- Full-time
…multifaceted, multi-channel group working on numerous priorities and initiatives in a fast-paced environment. The WIO is embedded in the heart of TD Wealth for maximum impact on all the…
Added 37 mins ago
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Manager, Winter Programs, FT
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Develop and implement strategic initiatives that build community.
Added 37 mins ago
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Senior Trade Customization Planner (18 month contract)
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- Full-time
…for facilitating discussions with vendors on cost improvement initiatives. The Senior Trade Customization Planner will be seen as Subject Matter Expect and solve broader issues and provide…
Added 50 mins ago
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Manager, Applied Research
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SK · Saskatchewan, Canada
- Full-time
This position will work with the Manager, Research Finance and Administration to coordinate pre-award and post award responsibilities including human resource requirements, research grant…
Added 50 mins ago
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Accounting Manager
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Added 50 mins ago
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Menu & Food Innovation Marketing Manager
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- $134,810 to $139,810 CAD / year
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The Menu & Food Innovation Marketing Manager leads the end-to-end development and strategic execution of new menu items and culinary platforms for Pizza Hut Canada. This role combines…
Added 50 mins ago
BI
Senior Credit Officer, Director - US Insurance
BMO Insurance
Toronto, ON
- Full-time
Support strategic initiatives, process enhancements, credit policy development, and risk management projects.
Added 50 mins ago
ER
Senior Manager, FP&A & Business Performance
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Markham, ON
- Full-time
Reporting to the CFO, the Senior Manager, FP&A & Performance Management will work closely with senior leadership and operational teams to understand what is driving business performance,…

BMO

Manager, Journey Enablement, Acquire and One Client

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

11/06/2026

Address:

33 Dundas Street West

Job Family Group:

Strategy & Change

The successful candidate will:

We are seeking a manager to join the Acquire & One Client Journey Enablement team within Business Banking. This role will lead initiatives that are focused on accelerating new-to-bank acquisitions and deepening existing client relationships. The successful candidate will identify and execute opportunities to enhance the end-to-end client journey, leading strategic initiatives from opportunity identification through implementation, adoption, and benefits of realization. They will leverage journey performance insights to uncover growth opportunities, improve client and employee experiences, and deliver process and digital enhancements in close partnership with Technology and Digital teams. Through a combination of strategic thinking, analytics, and execution excellence, this role will help shape the future-state experience for Business Banking customers. This is a business-led transformation role, focused on supporting the execution of the Business Banking strategy, contributing to business cases, and designing and implementing business processes and service improvements to achieve target business outcomes.

Own specific Acquire and One Client outcomes and performance measures, ensuring initiatives deliver measurable improvements for clients, employees and the business.

Support the development of dashboards and reports to track journey outcomes such as new client growth across channels, acquisition costs by channel, completion and abandon rates, conversion rate, attrition, funnel health, PPC, and cross-bank penetration (e.g. personal and wealth segments).

Develop business cases, recommendations, process designs and implementation plans to support journey priorities and strategic objectives.

Independently manage multiple concurrent projects and workstreams, balancing competing priorities while maintaining delivery quality and stakeholder alignment.

Identify, assess and prioritize onboarding pain points, operational inefficiencies and client experience challenges, developing practical solutions that improve performance and simplify processes.

Partner with Product, Operations, Digital, Technology, Frontline teams and Business Governance partners to define requirements, resolve issues and execute changes.

Drive accountability for delivery by coordinating stakeholders, resolving obstacles and ensuring agreed actions are completed.

Assists in the development of strategic plans.

Designs and produces regular and ad-hoc reports, and dashboards.

Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

Develops and documents processes, procedures, etc. and/ or end-user materials.

Assists with the documentation of end user materials.

Assists with training and transition of processes and tools/templates to appropriate process owners.

Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

Streamlines, simplifies and continuously improves existing processes.

Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

Maintains current process documentation to ensure available for stakeholders as required.

Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Resolves issues regarding processes that are raised from all sources/stakeholders.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

What We're Looking For:

Hybrid role - able to come to BMO Place office at least 3 days a week (subject to change in line with organizational policy).

Experience leading process improvement, business transformation, operational excellence or change initiatives within a large, complex organization.

Experience working in management consulting, customer experience strategy, and/or marketing & campaign analytics

Demonstrated ability to independently lead multiple projects or workstreams simultaneously, managing scope, priorities, stakeholders, dependencies, risks and delivery timelines.

Strong process design experience, including current-state assessment, future-state design, root-cause analysis, requirements development, implementation planning and benefits realization.

Experience working across business, operations, product, technology and governance teams to drive change and deliver outcomes.

Proven ability to identify opportunities, develop recommendations, influence decisions and execute improvements with limited direction.

Strong analytical and problem-solving capabilities, with the ability to translate data, frontline feedback and operational insights into actionable improvements.

Excellent communication and stakeholder management skills, including facilitating working sessions, building alignment and presenting recommendations to senior leaders.

Experience in onboarding, lending, account opening, fulfillment, servicing, operations or other client-facing business processes is considered an asset.

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Possesses a deep understanding of and problem solving ability for issues within the business/group.

Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.

Knowledge of business/group processes, procedures and controls - In-depth.

Understanding of risk, regulatory and compliance requirements - In-depth.

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem solving skills - In-depth.

Influence skills - In-depth.

Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead strategic initiatives to accelerate new-to-bank acquisitions and deepen existing client relationships within Business Banking. They are responsible for identifying growth opportunities, designing process improvements, and managing cross-functional projects to enhance the end-to-end client journey.

Requirements

Candidates should have 5-7 years of relevant experience in process improvement, business transformation, or management consulting within a complex organization. A post-secondary degree is required, along with strong analytical, project management, and stakeholder influence capabilities.

Skills

Process improvement
Business transformation
Change management
Project management
Stakeholder management
Strategic planning
Data analysis
Problem solving
Business case development
Customer experience strategy
Operational excellence
Requirements development
Process design
Risk management
Communication skills
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Journey Enablement
Acquisition
Process Improvement
Business Transformation
Change Management
Project Management
Stakeholder Management
Strategic Planning
Data Analysis
Customer Experience
Operational Efficiency
Risk Management
Business Case Development
Dashboarding
Reporting
Process Design
Root-cause Analysis
Requirements Development
Benefits Realization
Onboarding
Lending
Account Opening
Digital Enhancements
Strategy & Change
BMO Financial Group
Performance Measures
Funnel Health
Cross-bank Penetration
Consulting

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