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Added 7 mins ago
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Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
- Full-time
…cross-client and cross-division visibility, commercial discipline, project management structure, and operational governance across high-volume campaign activity. Working in close…
Added 7 mins ago
A
Radiochemistry Analyst
ALS
Burlington, ON
- Full-time
…development and accreditation, commercial delivery, resource management, and technical support to internal and external clients. Working closely with the management team, the role will…
Added 7 mins ago
GE
Senior Civil Engineer
Guide Engineering Ltd.
Chilliwack, BC
- Full-time
…the places where people live and work. As a small, close-knit team, we believe in doing things differently - our engineers aren't just employees; they're integral members of a collaborative…
Added 7 mins ago
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General Repair Technician
BGIS
Brockville, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 7 mins ago
BW
Plant Supervisor (Water Treatment, Mining)
BQE Water
Vancouver, BC
- Full-time
…development, and off-season opportunities for training and project support with an industry-leading international…
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AC
Electrical, Instrumentation & Control Specialist
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Montreal, QC
- Full-time
At Artelia Canada, we believe that every project is a unique opportunity to design solutions for a positive life. This is what drives us every day: imagining, creating, and delivering…
Added 7 mins ago
G
Senior Bidding specialist / Spécialiste Sénior en soumission-EN
Guillevin
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- Full-time
3 to 5 years of experience in bid preparation, estimating, distribution, or project management within the electrical industry.
Added 7 mins ago
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Solutions Architect, EMEA
Baseten
Toronto, ON
- $145,000 to $290,000 USD / year
- Full-time
Lead demos and technical scoping to align on success criteria, architecture, and deployment approach.
Added 7 mins ago
KB
Product Growth Marketing Manager, Lifecycle & GTM Systems
KidKare by MinuteMenu
Canada
- Full-time
…childcare organizations across food program compliance, business management, professional development, and…
Added 22 mins ago
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Manager of Projects (MOP)
Jacobs
Ottawa, ON
- $168,600 to $221,325 USD / year
- Full-time
Jacobs is expanding its Energy & Power (E&P) team to support the rapidly growing power and infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you…
Added 22 mins ago
B
Maintenance Team Lead
BGIS
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- Full-time
Project Management roles to lead and execute projects
Added 22 mins ago
SM
Civil Designer
Solaris MCI
Surrey, BC
- Full-time
Established in 1993, Solaris Management Consultants Inc. (Solaris MCI) is now one of the largest privately held engineering firms in British Columbia. Operating as the project execution arm…
Added 22 mins ago
IH
Project Lead | Evaluation
Interior Health Authority
Kelowna, BC
- Full-time
The Project Lead works with other leaders from across IH and key partners at the site, community, and provincial levels to facilitate ongoing collaboration, potential for standardization of…
Added 22 mins ago
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Delivery Manager
Croesus
Montreal, QC
- Full-time
Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming…
Added 52 mins ago
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Structural Engineer, Building
Stantec
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- Full-time
Looking to contribute to exciting building projects as part of a recognized structural engineering team? Join our group of more than 75 professionals and put your expertise to work on a…
Added 52 mins ago
E
Lead Roving Technician
e-STORAGE
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- Full-time
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Added 52 mins ago
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Project Assistant / Client Lead
Kinectrics
Toronto, ON
- Full-time
Assist Project Managers, as needed, in preparation of quotations in Toolbox/SAP, providing guidance on project management using SAP, and providing information on Kinectrics business…
Added 52 mins ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
A career in our Risk Modelling Services team as a Property & Casualty (P&C) Actuary, will provide you with the opportunity to contribute risk modelling, general insurance advice and…
Added 52 mins ago
M
Senior Project Manager - Professional Services
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Vancouver, BC
- Full-time
…modernization, migration, cloud, data, and AI-related programs. The team drives delivery accountability across customers and internal stakeholders through strong governance, proactive risk…
Added 52 mins ago
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Electrical Building Engineer
BPA
Montreal, QC
- Full-time
…interest to share knowledge, grow and develop him/herself and the team, with advance technical expertise, and lead impactful projects of varying scale, including new construction, full…
Added 53 mins ago
MI
Design Architect | Intermediate to Senior
MGA I Michael Green Architecture
Vancouver, BC
- $80,000 to $120,000 CAD / year
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Lead or support project teams through all phases
Added 53 mins ago
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Supply Chain Procurement Professional
Maven Consulting Limited
Remote, Canada
- Full-time
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This work requires collaboration with project leadership, commercial management team, and other multidisciplinary team members and reports to our Team Lead for Project Services &…
Added 53 mins ago
SAP SuccessFactors Employee Central Payroll - Senior Consultant/ Manager
EY
Toronto, ON · Ottawa, ON · AB · Calgary, AB
Strong project management and stakeholder engagement skills.
Added 53 mins ago
JC
Senior Project Manager, Datacenter Growth
Johnson Controls
Nisku, AB
- Full-time
You will lead high-visibility, strategically critical manufacturing growth initiatives that directly impact capacity, scalability, operational excellence, and long-term competitiveness. As…
Added 1 hour ago
J
Manager of Projects (MOP)
Jacobs
Calgary, AB
- $168,600 to $221,325 USD / year
- Full-time
Jacobs is expanding its Energy & Power (E&P) team to support the rapidly growing power and infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you…

BMO

Manager, Journey Enablement, Acquire and One Client

Toronto, ON, Canada
BMOPLACE, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

11/06/2026

Address:

33 Dundas Street West

Job Family Group:

Strategy & Change

The successful candidate will:

We are seeking a manager to join the Acquire & One Client Journey Enablement team within Business Banking. This role will lead initiatives that are focused on accelerating new-to-bank acquisitions and deepening existing client relationships. The successful candidate will identify and execute opportunities to enhance the end-to-end client journey, leading strategic initiatives from opportunity identification through implementation, adoption, and benefits of realization. They will leverage journey performance insights to uncover growth opportunities, improve client and employee experiences, and deliver process and digital enhancements in close partnership with Technology and Digital teams. Through a combination of strategic thinking, analytics, and execution excellence, this role will help shape the future-state experience for Business Banking customers. This is a business-led transformation role, focused on supporting the execution of the Business Banking strategy, contributing to business cases, and designing and implementing business processes and service improvements to achieve target business outcomes.

Own specific Acquire and One Client outcomes and performance measures, ensuring initiatives deliver measurable improvements for clients, employees and the business.

Support the development of dashboards and reports to track journey outcomes such as new client growth across channels, acquisition costs by channel, completion and abandon rates, conversion rate, attrition, funnel health, PPC, and cross-bank penetration (e.g. personal and wealth segments).

Develop business cases, recommendations, process designs and implementation plans to support journey priorities and strategic objectives.

Independently manage multiple concurrent projects and workstreams, balancing competing priorities while maintaining delivery quality and stakeholder alignment.

Identify, assess and prioritize onboarding pain points, operational inefficiencies and client experience challenges, developing practical solutions that improve performance and simplify processes.

Partner with Product, Operations, Digital, Technology, Frontline teams and Business Governance partners to define requirements, resolve issues and execute changes.

Drive accountability for delivery by coordinating stakeholders, resolving obstacles and ensuring agreed actions are completed.

Assists in the development of strategic plans.

Designs and produces regular and ad-hoc reports, and dashboards.

Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

Develops and documents processes, procedures, etc. and/ or end-user materials.

Assists with the documentation of end user materials.

Assists with training and transition of processes and tools/templates to appropriate process owners.

Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

Streamlines, simplifies and continuously improves existing processes.

Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

Maintains current process documentation to ensure available for stakeholders as required.

Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Resolves issues regarding processes that are raised from all sources/stakeholders.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

What We're Looking For:

Hybrid role - able to come to BMO Place office at least 3 days a week (subject to change in line with organizational policy).

Experience leading process improvement, business transformation, operational excellence or change initiatives within a large, complex organization.

Experience working in management consulting, customer experience strategy, and/or marketing & campaign analytics

Demonstrated ability to independently lead multiple projects or workstreams simultaneously, managing scope, priorities, stakeholders, dependencies, risks and delivery timelines.

Strong process design experience, including current-state assessment, future-state design, root-cause analysis, requirements development, implementation planning and benefits realization.

Experience working across business, operations, product, technology and governance teams to drive change and deliver outcomes.

Proven ability to identify opportunities, develop recommendations, influence decisions and execute improvements with limited direction.

Strong analytical and problem-solving capabilities, with the ability to translate data, frontline feedback and operational insights into actionable improvements.

Excellent communication and stakeholder management skills, including facilitating working sessions, building alignment and presenting recommendations to senior leaders.

Experience in onboarding, lending, account opening, fulfillment, servicing, operations or other client-facing business processes is considered an asset.

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Possesses a deep understanding of and problem solving ability for issues within the business/group.

Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.

Knowledge of business/group processes, procedures and controls - In-depth.

Understanding of risk, regulatory and compliance requirements - In-depth.

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem solving skills - In-depth.

Influence skills - In-depth.

Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead strategic initiatives to accelerate new-to-bank acquisitions and deepen existing client relationships within Business Banking. They are responsible for identifying growth opportunities, designing process improvements, and managing cross-functional projects to enhance the end-to-end client journey.

Requirements

Candidates should have 5-7 years of relevant experience in process improvement, business transformation, or management consulting within a complex organization. A post-secondary degree is required, along with strong analytical, project management, and stakeholder influence capabilities.

Skills

Process improvement
Business transformation
Change management
Project management
Stakeholder management
Strategic planning
Data analysis
Problem solving
Business case development
Customer experience strategy
Operational excellence
Requirements development
Process design
Risk management
Communication skills
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Journey Enablement
Acquisition
Process Improvement
Business Transformation
Change Management
Project Management
Stakeholder Management
Strategic Planning
Data Analysis
Customer Experience
Operational Efficiency
Risk Management
Business Case Development
Dashboarding
Reporting
Process Design
Root-cause Analysis
Requirements Development
Benefits Realization
Onboarding
Lending
Account Opening
Digital Enhancements
Strategy & Change
BMO Financial Group
Performance Measures
Funnel Health
Cross-bank Penetration
Consulting

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