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Added 1 min ago
Senior Executive Assistant
BMO Capital Markets
Montreal, QC
Full-time
The Executive Assistant provides strategic, operational, and administrative support to one or more senior Capital Markets executives and their leadership teams. Acting as a trusted business…
Added 1 min ago
Senior Social Media & Digital Content Specialist
NKPR
Toronto, ON · Greater Toronto Area, Canada
Full-time
NKPR is looking for an experienced Senior Social Media & Digital Content Specialist to join our Toronto team and help shape how NKPR shows up across its digital channels.
Added 1 min ago
Coordinator, Strategic Initiatives
University of Calgary
Calgary, AB
Full-time
…diverse constituents, including academic and support staff, senior administration, representatives from other University units, and community partners. The position requires the ability to…
Added 1 min ago
Senior IT Auditor, VP Finance
University of Calgary
Calgary, AB
Full-time
University Audit Services in VP Finance is currently seeking a Full-time Regular Senior IT Auditor.
Added 1 min ago
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
Full-time
Senior Analyst, Product Enablement: Governance and GTM Strategy
Added 1 min ago
Director, AI Engineering, Principal Product Scaler
CIBC
Toronto, ON · Greater Toronto Area, Canada
Full-time
Enable adoption across teams - Design interfaces and developer experiences that make enterprise AI capabilities easy to consume for technology teams, other AI teams, and low-code or no-code…
Added 2 mins ago
Director, Corporate Accounts
Apotex
Toronto, ON · North York, ON
…identifies opportunities to grow the business. Working closely with senior stakeholders across customer organizations and internal teams, it establishes and strengthens long-term strategic…
Added 2 mins ago
Engineering Manager, Customer Trust - Canada
Vanta
Remote, Canada
Full-time · Remote
Attract, grow, and retain strong engineers; manage and uplevel senior ICs and foster an environment where your team does their best work
Added 2 mins ago
Director, Operational Resilience, Scenario Analysis & Testing
Royal Bank of Canada
Toronto, ON
Full-time
…compliance and risk mitigation. You will ensure alignment with senior management, all lines of business (LOB) and build strong partnerships with second line of defense teams. You will also…
Added 2 mins ago
Senior Associate
Royal Bank of Canada
Vaughan, ON
Full-time
The RBC Dominion Securities branch located in Vaughan is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Senior Associate.
Added 2 mins ago
Workforce Strategy & Talent Development Director (HRBP)
Open Text Corporation
Richmond Hill, ON
…Development Director, you’ll serve as a trusted advisor to senior leaders, influencing critical business decisions, driving global workforce transformation, strengthening leadership…
Added 2 mins ago
Technicien(ne) en maintenance du bâtiment-Building Maintenance Technician (76860001)
Sodexo Canada Ltd
Montreal, QC
Full-time
Added 2 mins ago
Digital Product Strategist
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
Full-time
…modernization initiatives, and strategic planning, while advising senior leadership on technology strategy, risks, investment priorities, and emerging…
Added 16 mins ago
2629 Senior Procurement Specialist
RedBranch Executive Search & Recruitment
Toronto, ON · Etobicoke, ON
$95,000 to $110,000 CAD / year
Full-time
We are seeking an experienced and confident Senior Procurement Specialist to take ownership and delivery of the procurement activities for our national healthcare client.
Added 16 mins ago
Senior ServiceNow Developer
Brainhunter Systems Ltd
Toronto, ON
Contract
Brainhunter is currently seeking the services of a “Senior ServiceNow Developer ” for a contract opportunity with one of our Valued Clients.
Added 16 mins ago
SENIOR MANAGER, SECURITY AND DISBURSEMENT - Montreal, St. Laurent, Laval, Moncton
BDC
Moncton, NB
Full-time
The Senior Manager, Security and Disbursement, is responsible for ensuring that all due diligence and verifications are completed prior to the disbursement of loans. He or she works on the…
Added 16 mins ago
Senior Analyst, Transport Systems & Processes
Loblaw Companies Limited
Brampton, ON
Full-time
The Senior Analyst, Transport Systems & Processes will play a key role in implementing and supporting Transportation Management Systems (TMS) and Transport Offshore applications used to…
Added 16 mins ago
Vice President, Client Solutions- Global Transaction Banking
TD Securities
Toronto, ON
Full-time
The Vice President, Client Solutions will serve as a trusted advisor to senior stakeholders, leading complex cross-functional initiatives that enhance client experience, improve operational…
Added 16 mins ago
Senior Real Estate Manager
Subway
Toronto, ON
Full-time
The Senior Manager, Real Estate is responsible for leading Subway Canada's national real estate execution strategy to accelerate high-quality restaurant growth, strengthen the development…
Added 16 mins ago
Director, AI Delivery
CIBC
Toronto, ON
Full-time
Your influence makes a difference. You're comfortable working directly with senior business leaders and building trusted relationships across diverse partner groups. You can challenge…
Added 16 mins ago
Sales Manager
Ecom Logistics
Toronto, ON · Greater Toronto Area, Canada
Full-time
Achieve monthly, quarterly, and annual revenue targets established by the Senior Director.
Added 16 mins ago
Category Director, Meal Makers (Super Market Division)
Loblaw Companies Limited
Brampton, ON
Full-time
Reporting to the Senior Category Director, your responsibilities will include leading every aspect of the Meal Makers category, including vision, strategy, financial performance,…
Added 16 mins ago
Ingénieur(e) logiciel iOS senior
CGI
Montreal, QC
Full-time
Are you an experienced iOS developer looking to work on applications that go far beyond traditional mobile development?
Added 16 mins ago
Vice President, Human Resources - Competition ID: 4825
Kwantlen Polytechnic University
Surrey, BC
Full-time
Serve as a trusted advisor to the President, Board, and senior leadership, guiding people strategies that align with KPU’s mission and long-term priorities.
Added 18 mins ago
VICE-PRESIDENT, CLIENT SUCCESS (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
We’re looking for a senior commercial and relationship leader who can build a new enterprise capability while remaining directly accountable for strategic client relationships. The ideal…

BMO

Manager, Journey Enablement, Assisted Onboarding

Toronto, ON, Canada
BMOPLACE, Canada

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Application Deadline:

11/06/2026

Address:

33 Dundas Street West

Job Family Group:

Strategy & Change

We are seeking a manager to join the Assisted Onboarding Journey Enablement team within Business Banking. This role will be responsible for leading and delivering initiatives that enhance the assisted onboarding experience by streamlining origination, decisioning, and fulfillment across the Business Banking product suite.

The successful candidate will identify and execute opportunities to enhance the end-to-end client journey, leading strategic initiatives from opportunity identification through implementation, adoption, and benefits of realization. They will leverage journey performance insights to uncover growth opportunities, improve client and employee experiences, and deliver process and digital enhancements in close partnership with Technology and Digital teams.

In addition, they will identify opportunities to leverage AI to enhance and reimagine the client experience, automate processes, and strengthen risk and fraud outcomes. This is a business-led transformation and project delivery role, focused on designing and implementing business processes, operating models and service improvements in partnership with Technology.

The successful candidate will:

Own specific Assisted Onboarding outcomes and performance measures, ensuring initiatives deliver measurable improvements for clients, employees and the business.

Develop business cases, recommendations, process designs and implementation plans to support journey priorities and strategic objectives.

Support the development of dashboards and reports to track journey outcomes such sales units sold through assisted channels, completion rates, savings from digitization, AI enablement and usage, cost to serve, reduction in platform usage across CBB, process optimization, % of fully digitized forms, service volumes, and cycle times.

Independently manage multiple concurrent projects and workstreams, balancing competing priorities while maintaining delivery quality and stakeholder alignment.

Identify, assess and prioritize onboarding pain points, operational inefficiencies and client experience challenges, developing practical solutions that improve performance and simplify processes.

Partner with Product, Operations, Digital, Technology, Frontline teams and Business Governance partners to define requirements, resolve issues and execute changes.

Drive accountability for delivery by coordinating stakeholders, resolving obstacles and ensuring agreed actions are completed.

Assists in the development of strategic plans.

Designs and produces regular and ad-hoc reports, and dashboards.

Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

Develops and documents processes, procedures, etc. and/ or end-user materials.

Assists with the documentation of end user materials.

Assists with training and transition of processes and tools/templates to appropriate process owners.

Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

Streamlines, simplifies and continuously improves existing processes.

Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

Maintains current process documentation to ensure available for stakeholders as required.

Supports management of processes using established methodologies and tools/system/technology.

Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.

Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Resolves issues regarding processes that are raised from all sources/stakeholders.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

What We're Looking For:

Hybrid role - able to come to BMO Place office at least 3 days a week (subject to change in line with organizational policy).

Experience leading process improvement, business transformation, operational excellence or change initiatives within a large, complex organization.

Demonstrated ability to independently lead multiple projects or workstreams simultaneously, managing scope, priorities, stakeholders, dependencies, risks and delivery timelines.

Strong process design experience, including current-state assessment, future-state design, root-cause analysis, requirements development, implementation planning and benefits realization.

Experience working across business, operations, product, technology and governance teams to drive change and deliver outcomes.

Proven ability to identify opportunities, develop recommendations, influence decisions and execute improvements with limited direction.

Strong analytical and problem-solving capabilities, with the ability to translate data, frontline feedback and operational insights into actionable improvements.

Excellent communication and stakeholder management skills, including facilitating working sessions, building alignment and presenting recommendations to senior leaders.

Experience in onboarding, lending, account opening, fulfillment, servicing, operations or other client-facing business processes is considered an asset.

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Possesses a deep understanding of and problem solving ability for issues within the business/group.

Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.

Knowledge of business/group processes, procedures and controls - In-depth.

Understanding of risk, regulatory and compliance requirements - In-depth.

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem solving skills - In-depth.

Influence skills - In-depth.

Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead and deliver initiatives to enhance the assisted onboarding experience within Business Banking by streamlining origination, decisioning, and fulfillment. They are responsible for identifying growth opportunities, managing project workstreams, and partnering with Technology and Digital teams to implement process and digital enhancements.

Requirements

Candidates should have 5-7 years of relevant experience in process improvement, business transformation, or change initiatives within a large organization. A post-secondary degree is required, along with strong analytical, project management, and stakeholder engagement skills.

Skills

Process improvement
Business transformation
Operational excellence
Change management
Project management
Stakeholder management
Process design
Root-cause analysis
Requirements development
Analytical skills
Problem-solving
Strategic planning
Data-driven decision making
Risk management
Communication skills
Collaboration

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Assisted Onboarding
Journey Enablement
Process Optimization
Digital Transformation
AI Enablement
Risk Management
Business Case Development
Change Management
Operational Efficiency
Stakeholder Alignment
Project Delivery
Dashboard Reporting
Client Experience
Automation
Compliance
Regulatory Requirements
Strategic Objectives
Performance Measures
Business Governance
Product Management
Service Improvement
Cycle Time Reduction
Data Analysis
Financial Services

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