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BMO

Manager, Product Modernization, Retail Insurance

Toronto, ON, Canada
YNG, Canada

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Application Deadline:

10/08/2026

Address:

250 Yonge Street

Job Family Group:

Customer Solutions

#bmoinsurance

As Manager, Product Modernization, you will support the evolution of BMO's retail insurance products through ongoing product enhancements, customer-focused improvements, and modernization initiatives. You will work across Retail Insurance, Actuarial, Personal Banking, frontline channels and delivery partners to design an offering that is relevant, differentiated and easy for customers and employees to navigate. From opportunity assessment through implementation, you will support the execution of the product enhancements and coordinated delivery across key stakeholders.

This is a high-visibility opportunity for a curious product thinker who can challenge the status quo, build momentum across teams and apply new capabilities to how product work gets done.

Key Accountabilities

Product Modernization & Market Intelligence

Identify, recommend and execute retail insurance product enhancement opportunities that support the product modernization roadmap, including changes to product features, coverage levels, limits, eligibility criteria and benefit structures.
Lead competitive market intelligence across Retail Insurance products and adjacent lending experiences, leveraging customer insights, sales feedback and global market trends to identify opportunities to strengthen product competitiveness and customer value.

Develop evidence-based recommendations and business cases for product enhancements, assessing customer value, commercial potential, investment requirements, trade-offs, risks, and implementation considerations.
Championing the thoughtful use of AI and emerging capabilities to accelerate market intelligence, uncover customer and product insights, and improve how modernization opportunities are evaluated and prioritized.

Partner with cross-functional stakeholders to support implementation and delivery of approved product enhancements and modernization initiatives.

Customer, Sales & One Client Experience

Bring the voice of the customer and frontline into product design through research, feedback loops and experience validation across the end-to-end journey.

Partner with Actuarial, Personal Banking lending teams, distribution leaders and customer-facing channels to connect lending and insurance experiences in support of One Client.

Commercial, Analytical & Digital Mindset

Partner with key stakeholders to assess the expected benefits, investment requirements and delivery effort of product opportunities, helping prioritize the modernization roadmap and support funding conversations.
A forward-looking digital mindset, with the curiosity and judgment to identify where AI and automation can strengthen product insights, decision-making and team efficiency.

Cross-Functional Leadership & Delivery

Act as a key business partner for Retail Insurance product modernization initiatives, connecting product direction, customer outcomes, commercial priorities and delivery decisions.

Mobilize partners across Retail Insurance, Personal Banking, User Experience, Technology, Operations, Business Enablement, Compliance, Risk and Legal.

Qualifications

5 or more years of relevant experience in product management, product modernization, business transformation, financial services, banking or insurance.

Strong product knowledge and experience with creditor insurance, lending or related financial services are assets.

University degree in Business, Commerce, Finance, Economics, Insurance or a related discipline, or an equivalent combination of education and experience, is an asset.

Why Join Us

This is an opportunity to shape a high-impact product modernization agenda at the intersection of insurance, lending and customer experience. You will have broad enterprise exposure, meaningful influence over the future Retail Insurance product offering and the chance to deliver visible outcomes for customers, frontline teams and the business.

Our Culture & Values

At BMO, we are driven by a shared purpose: Boldly Grow the Good in business and life. We invest in our people, support continuous learning and foster an inclusive environment where everyone can thrive. Join us and make a meaningful impact for our customers and communities.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The manager will lead the modernization of retail insurance products by identifying enhancement opportunities and leveraging market intelligence to improve competitiveness. They will partner with cross-functional teams to implement these initiatives while integrating AI and customer feedback into the product design process.

Requirements

Candidates must have at least 5 years of experience in product management, business transformation, or financial services. A university degree in a relevant field such as Business, Finance, or Economics is considered an asset.

Skills

Product management
Product modernization
Business transformation
Financial services
Creditor insurance
Market intelligence
Business case development
Stakeholder management
AI integration
Customer insights
Data analysis
Project delivery
Strategic planning
Cross-functional leadership
Digital mindset

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Product Modernization
Retail Insurance
Actuarial
Personal Banking
Market Intelligence
Business Case
Artificial Intelligence
Automation
Customer Experience
Creditor Insurance
Lending
Product Roadmap
Stakeholder Engagement
Compliance
Risk Management
User Experience
Digital Transformation
Financial Services
Product Strategy
Data-driven Decision Making

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