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SC
Service Ontario - Bilingual Customer Support Specialist - French and English
Staples Canada
Toronto, ON · Scarborough, ON
- $18.2 to $20.15 CAD / hour
- Full-time
…locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related…
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General Help, Tim Hortons, Full Time
Compass Group Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired…
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EG
Assistant Store Manager
EB Games Canada
Pickering, ON
- $18.35 to $22 CAD / hour
- Full-time
…to maximize their store results by providing leadership and support to their team. They ensure that their team provides exceptional customer experiences so we can retain our position as…
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CG
Barista, SFU Starbucks West Mall, Burnaby
Compass Group Canada
Burnaby, BC
- Full-time
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Pest Control Technician
Rentokil Initial
Calgary, AB
- $43,000 to $45,000 CAD / year
- Full-time
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
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Retail Operations Lead
PetSmart
Guelph, ON
- Full-time
2+ years of retail supervisory experience in a customer-focused environment.
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CG
General Help - Tim Hortons Victoria Hospital
Compass Group Canada
London, ON
- Full-time
Provide friendly and efficient customer service.
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Visual Merchandiser - Full Time
MEC
Nanaimo, BC
- $20.4 to $23 CAD / hour
- Full-time
…drives us to do good for the planet. We are here to inspire and support everyone in getting active outside, matching people with gear and advice that instills confidence. We offer more than…
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Dietary Aide - Full Time
Compass Group Canada
Ottawa, ON · Vanier, ON
- Full-time
Have previous experience as a dietary aide or in hospitality and customer service
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Samsung Home Electronics Sales and Product Specialist
Premium Retail Services
Quebec, QC
- Full-time
As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the…
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Tim Hortons Team Member Morning Shift
Compass Group Canada
Kingston, ON
- Full-time
Maintains Speed of Service by working efficiently with a sense of urgency to fill orders and meet Guests needs.
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Merchandising Associate
RONA
Rosemère, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
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Associé(e) à la Manutention (temps plein)
The Home Depot Canada
Victoriaville, QC
- Full-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 15 mins ago
Sales Associate - Kildonan Place Winnipeg
Rogers Communications
Winnipeg, MB
Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home…
Added 15 mins ago
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Grocery Clerk (Pembina)
Save-On-Foods
Winnipeg, MB · Pembina - Winnipeg MB
- Part-time
Retail customer service experience (considered an asset).
Added 15 mins ago
MC
Credit Condition Fulfillment Representative - Full Time - 8 Month Contract
Meridian Credit Union
St. Catharines, ON
- $50,000 to $55,000 CAD / year
- Full-time
As a Condition Fulfillment Representative, you will deliver exceptional service to all our Retail Credit and Mortgage Broker Services channels by providing administrative support and…
Added 15 mins ago
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Client Advisor
Royal Bank of Canada
Kerrobert, SK
- Part-time
· Track record in building rapport and maintaining client relationships within the financial or service industry
Added 15 mins ago
RB
Branch Manager - Alpine Park
Royal Bank of Canada
Calgary, AB
- Full-time
…digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and…
Added 15 mins ago
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Branch Manager - Belmont
Royal Bank of Canada
Calgary, AB
- Full-time
…digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and…
Added 15 mins ago
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Relationship Manager/Senior Relationship Manager - Commercial Markets
Servus Credit Union
Edmonton, AB
- Full-time
…commercial loans and deposits and be accountable for sales, service and growth of that portfolio. Using your commercial experience, you will cultivate strong working relationships with…
Added 15 mins ago
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Membership Director
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St. Albert, AB
- $48,000 to $65,000 CAD / year
- Full-time
Added 15 mins ago
KO
Membership Director
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Sherwood Park, AB
- $48,000 to $65,000 CAD / year
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Jr. Meat Cutter
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Added 15 mins ago
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Part-Time Sales Associate
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- $25 CAD / hour
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Match Retail is seeking enthusiastic and dynamic Sales Associates to represent a prestigious luxury brand, Nespresso. If you're passionate about high-end products and thrive in…
Added 15 mins ago
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Personal Banking Associate Trainee
TD
Woodbridge, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

BMO

Personal Banker

London, ON, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Nov 18, 2026
Experience: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/17/2026

Address:

1182 Oxford St W

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
Supports customer transactions needs based on customer traffic.
Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
Appropriate lending qualifications and designations.
Working knowledge of personal and small business customer needs and solutions.
Working knowledge of retail investments and lending products.
Experience in financial services is an asset.
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
Passionate commitment to helping our customers.
Drive to deliver a personal customer experience.
A focus on results and the ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Assess customers’ banking and credit needs, recommend tailored financial solutions, and build relationships to grow customer loyalty and business. Support transactions, make personal lending recommendations, manage portfolio and compliance risks, and deliver a personalized branch experience across channels.

Requirements

Typically requires 2–3 years of relevant experience and a related post-secondary degree or equivalent education and experience; appropriate lending qualifications and, where applicable, registration to sell investment products are also expected. Candidates should have knowledge of personal and small business banking, investments, and lending, along with consultative sales or customer service experience, strong interpersonal and problem-solving skills, and confidence using digital tools.

Skills

Consultative Sales
Customer Service
Needs Assessment
Personal Banking
Small Business Banking
Retail Investments
Lending
Credit Recommendations
Risk Management
Regulatory Compliance
Relationship Building
Problem Solving
Communication
Organization
Team Collaboration
Digital Banking Tools

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Small Business Banking
Retail Investments
Lending Solutions
Home Financing
Credit Recommendations
Needs-Based Assessment
Consultative Sales
Customer Experience
Digital Banking
Self-Service Banking
Risk Management Framework
Credit Granting
Portfolio Quality
Consumer Credit Audits
Regulatory Compliance
Anti-Money Laundering
Financial Services
Relationship Building
Marketing Promotions
Social Media
Tablets
Smartphones
Online Tools
Quality Checks

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