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Added 6 mins ago
B
Bilingual Pre-Delinquency Contact Center Agent
BMO
AB · Alberta, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 6 mins ago
Y
*Manager Taxation
Yokogawa
NB · Chiasson Office, NB
- Full-time
…automation, test and measurement, information systems and industrial services in several…
Added 9 mins ago
B
Bilingual Pre-Delinquency Contact Center Agent
BMO
BC · British Columbia, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 9 mins ago
B
Bilingual Pre-Delinquency Contact Center Agent
BMO
YT · Yukon Territory, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 9 mins ago
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Bilingual Pre-Delinquency Contact Center Agent
BMO
NU · Nunavut, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 9 mins ago
B
Bilingual Pre-Delinquency Contact Center Agent
BMO
Quebec, QC
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 9 mins ago
B
Bilingual Pre-Delinquency Contact Center Agent
BMO
MB · Manitoba, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 9 mins ago
B
Bilingual Pre-Delinquency Contact Center Agent
BMO
ON · Ontario, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 9 mins ago
B
Bilingual Pre-Delinquency Contact Center Agent
BMO
NT · Northwest Territories, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 9 mins ago
B
Bilingual Pre-Delinquency Contact Center Agent
BMO
NB · New Brunswick, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 9 mins ago
AC
Operations Manager - Dining and Housekeeping
Aramark Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…organization to lead dining, catering, housekeeping and laundry services in one of various…
Added 9 mins ago
CM
Research Officer
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Laboratory Technologist
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Winnipeg, MB
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Added 11 mins ago
FO
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- Full-time
6+ months of experience in restoration, construction, or a related field (cleaning or emergency services experience an asset)
Added 11 mins ago
Early Learning and Child Care Program Manager
Grey County
Owen Sound, ON
The Early Learning & Child Care Program Manager leads the operation of the local early learning and child care sector within the Social Services Department. They will contribute to…
Added 11 mins ago
DG
General Manager
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- Full-time
…businesses in construction, civil, drilling and mechanical services. The group backs its operating companies with shared HR, finance, safety and technology support. Our values are simple:…
Added 25 mins ago
Project Manager, Policy Learning Cohort (One Year Fixed Term)
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Hogan's Alley Society is seeking a collaborative, organized, and strategic Project Manager to lead the implementation of a provincial Black housing leadership and cohort learning…
Added 25 mins ago
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Territory Manager (Research Academia)
BD
Toronto, ON · Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Territory Manager will develop and execute a territory sales plan focused on Waters’ full research solutions portfolio, including research instrumentation, reagents, software, and…
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Added 25 mins ago
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Account Manager Combo BDM / CDM
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Added 25 mins ago
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Senior Manager Canadian Commercial Banking
TD
Toronto, ON
- Part-time
…activities and/or specialized support on all SBB products and…
Added 25 mins ago
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Sr. HR Enablement Specialist
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- Full-time
You will work within the frameworks established by HR Shared Services, Centers of Expertise, and the HR Product Operating Model, ensuring adherence to standards, applying judgement to…
Added 29 mins ago
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Administrative Assistant, BMO Nesbitt Burns
BMO
Saskatoon, SK · RC_Sask
- Full-time
Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations. Collaborates with internal and external…
Added 29 mins ago
B
Personal Banking Associate
BMO
Saint-Hyacinthe, QC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 38 mins ago
ES
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BMO

Personal Banking Associate

Granby, QC, Canada
Knowlton, QC, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Oct 23, 2026
Experience: Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 16, 2026

Original job description

Application Deadline:

10/22/2026

Address:

399 rue Principale

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Meets customer transaction-based needs with seamless execution.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
A focus on results and the ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Provide personalized banking service and advice, identify customer needs and referral opportunities, and guide customers toward suitable banking products, investment advice, and digital or self-service channels. Support branch operations and business results while following risk, privacy, anti-money-laundering, and regulatory requirements.

Requirements

Typically requires 1–2 years of relevant experience or certification, or an equivalent combination of education and experience; Canadian candidates must complete investment-product sales registration within 12 months where applicable. Candidates should have consultative customer service or sales experience, digital-tool confidence, customer-focused communication and problem-solving skills, and the ability to collaborate in a results-oriented team.

Skills

Consultative Customer Service
Sales
Customer Relationship Building
Financial Advice
Personal Banking
Credit Card Needs Assessment
Investment Product Knowledge
Digital Banking Tools
Communication
Organization
Collaboration
Analytical Thinking
Problem Solving
Risk Management
Regulatory Compliance
Money Laundering Detection

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Personal Banking
Customer Service
Consultative Sales
Financial Solutions
Investment Products
Credit Cards
Digital Banking
Self-Service Banking
Customer Referrals
Branch Operations
Inventory Management
Customer Applications
Risk Management Framework
Risk Appetite
Regulatory Compliance
Privacy Protection
Anti-Money Laundering
Suspicious Activity Reporting
Financial Services
Social Media
Tablets
Smartphones
Online Tools
Customer Experience
Needs-Based Conversations

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