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Added 14 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 14 mins ago
T
Customer Experience Associate
TD
New Hamburg, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 14 mins ago
SI
Sales Associate
Staples Inc.
Brantford, ON
- Full-time
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer…
Added 15 mins ago
Manager, GTB Resiliency (12 month contract)
Scotiabank
Toronto, ON
The Manager, Payments Operational Resiliency is responsible for supporting and executing a global payments resiliency framework, focused on documenting and testing preventative measures.…
Added 58 mins ago
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Senior Project Manager
Cognizant
Toronto, ON
- Full-time
Bring exposure to check processing or related financial services domains to design CIAM solutions that respect transaction workflows risk controls and regulatory expectations.
Added 58 mins ago
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Account Specialist, LVAR
BMO
NT · Northwest Territories, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 58 mins ago
B
Account Specialist, LVAR
BMO
ON · Ontario, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 58 mins ago
B
Account Specialist, LVAR
BMO
AB · Alberta, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 58 mins ago
B
Account Specialist, LVAR
BMO
Quebec, QC
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 58 mins ago
B
Account Specialist, LVAR
BMO
PE · Prince Edward Island, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 58 mins ago
B
Account Specialist, LVAR
BMO
NS · Nova Scotia, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 1 hour ago
PC
Supervisor, Settlements
Parkland Corporation
Calgary, AB
- Full-time
Reporting to the Settlements Manager, the Settlement Supervisor is responsible for overseeing the daily operations of the Canadian Retail Settlement Team within Order to Cash. The role…
Added 1 hour ago
SI
Senior Pega Enterprise Architect – Wealth Management
Spruce InfoTech Inc.
Toronto, ON
- Contract
…supporting Wealth Management capabilities within a complex financial-services…
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
New Glasgow, NS
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 hours ago
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Senior Credit Officer
BMO
Montreal, QC · HO
- Full-time
Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as opportunities for cross-selling and/or alternative solutions to meet client’s…
Added 2 hours ago
Buyer and Materials Specialist
Metergy Solutions
Ottawa, ON
…the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS)…
Added 2 hours ago
O
Anti-Money Laundering (AML) Student
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Reporting to the Senior Manager AML Intelligence, you will be empowered to:
Added 2 hours ago
T
Customer Experience Associate
TD
Yorkton, SK
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 2 hours ago
T
Customer Experience Associate
TD
Renfrew, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 2 hours ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
Meaningful work is fueled by meaningful performance and career development conversations with your manager.
Added 2 hours ago
SS
Accounting Manager
Summit Search Group
Hamilton, ON
- $75,000 to $110,000 CAD / year
- Full-time
Safeguard the accuracy and integrity of all transaction data
Added 3 hours ago
B
Customer Service Representative
BMO
Victoria, BC
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 3 hours ago
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Personal Banking Associate
BMO
Victoria, BC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 3 hours ago
QM
Spécialiste des comptes fournisseurs / Accounts Payable Specialist
Quantum Management Services Ltd.
Montreal, QC
- $65,000 to $75,000 CAD / year
- Full-time
…join a growing organization. Reporting directly to the Senior Manager, Finance, you will oversee the full accounts payable function while supporting a variety of finance initiatives. This…
Added 5 hours ago
IG
Digital Product Owner
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
- Contract
3–5+ years of digital product management, product ownership, or technology product delivery experience within financial services

BMO

Personal Banking Associate

Victoria, BC, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 13, 2026
Experience: Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Application Deadline:

11/12/2026

Address:

4470 West Saanich Road

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Meets customer transaction-based needs with seamless execution.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
A focus on results and the ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Personal Banking Associate delivers exceptional service by identifying customer needs and providing tailored financial advice and solutions. They collaborate with branch partners to grow customer relationships while managing operational tasks and ensuring compliance with regulatory requirements.

Requirements

Candidates should have 1-2 years of relevant experience or equivalent education and a commitment to obtaining investment product registration within 12 months. Strong interpersonal, communication, and consultative sales skills are required to thrive in a team-based environment.

Skills

Customer service
Sales
Financial advice
Relationship management
Interpersonal skills
Problem solving
Communication
Organization
Collaboration
Analytical skills
Risk management
Compliance
Digital literacy
Consultative sales

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Services
Customer Experience
Sales
Investment Products
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Self-serve Options
Credit Card Needs
Inventory Management
Consultative Sales
Business Banking
Relationship Management
Market Analysis
Regulatory Environment
Operational Support

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