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Added 1 min ago
RS
Inventory Associate
Retail Services WIS Corporation
Owen Sound, ON
- Part-time
We are also looking for associates with experience in Retail, Stock, Customer Service, Cashiering, Sales, Driving, Warehouse Operations, and Gaming. If you have experience in these roles -…
Added 1 min ago
CG
Laboratory Technician - Electromagnetic Compatibility (EMC)
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
…of a work order to assist the certifier and improve overall customer service and…
Added 1 min ago
BH
Distribution Maintenance Analyst
BC Hydro
Smithers, BC
- Full-time
Certificate in Business Administration from a recognized institution or Certified Associate in Project Management (CAPM) Certification from the Project Management Institute (PMI); plus…
Added 1 min ago
TH
Merchandising Associate - Part Time (RIchmond Hill North)
The Home Depot Canada
Richmond Hill, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 1 min ago
A
Human Resources Generalist
ASTEC
Thornbury, ON
- Full-time
Ability to improve current HR processes to enhance HR efficiency and the employee experience for assigned client groups.
Added 1 min ago
TH
Merchandising Associate Part Time (BRADFORD)
The Home Depot Canada
Bradford, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 1 min ago
TH
Kitchen & Bath Sales Associate - Part Time (Dartmouth)
The Home Depot Canada
Dartmouth, NS
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 1 min ago
TH
Overnight Freight Associate Part Time (KINGSTON)
The Home Depot Canada
Kingston, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 1 min ago
TH
Tool Rental Sales Part Time - LONDON N
The Home Depot Canada
London, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 16 mins ago
RM
Sales Associate | Canmore (November - January)
Rocky Mountain Soap Company
Canmore, AB
- Temporary
The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product…
Added 16 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Windsor, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 16 mins ago
TH
Overnight Freight Associate Part Time (KINGSTON)
The Home Depot
Kingston, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 16 mins ago
TH
Merchandising Associate Part Time (BRADFORD)
The Home Depot
Canada
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 16 mins ago
TH
Merchandising Associate - Part Time (RIchmond Hill North)
The Home Depot
Richmond Hill, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 16 mins ago
TH
Kitchen & Bath Sales Associate - Part Time (Dartmouth)
The Home Depot
Dartmouth, NS
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 31 mins ago
WC
Warehouse Associate (Windsor, ON)
Wolseley Canada Inc.
Windsor, ON
- Full-time
Join the Windsor location as a Warehouse Associate, responsible for receiving, storing, picking, packing, and shipping Waterworks products accurately and efficiently. We're looking for a…
Added 31 mins ago
WC
Warehouse Associate (Saskatoon, SK)
Wolseley Canada Inc.
Saskatoon, SK
- Full-time
Join the Saskatoon location as a Warehouse Associate, responsible for receiving, storing, picking, packing, and shipping products accurately and efficiently. We're looking for a reliable,…
Added 31 mins ago
Sales Associate - Mayfair
Nestle Operational Services Worldwide SA
Victoria, BC
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
Added 31 mins ago
WG
Warehouse Associate (Windsor, ON)
Wolseley Group
Windsor, ON
- Full-time
Join the Windsor location as a Warehouse Associate, responsible for receiving, storing, picking, packing, and shipping Waterworks products accurately and efficiently. We're looking for a…
Added 31 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 31 mins ago
SI
Sales Associate-Print&Services
Staples Inc.
Ottawa, ON · Kanata, ON
- Part-time
Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Added 1 hour ago
MD
Retirement and Refund Applications Specialist - Office & Administrative Specialist, Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Are you detail-oriented, customer-focused, and motivated by work that makes a difference? Join PERA as a Retirement and Refund Applications Specialist, where you'll play a key role in…
Added 1 hour ago
BT
Human Resources Generalist
Breaker Technology, an ASTEC Brand
Thornbury, ON
- Full-time
Ability to improve current HR processes to enhance HR efficiency and the employee experience for assigned client groups.
Added 1 hour ago
B
Personal Banking Associate
BMO
Richmond, BC
- Full-time
Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet…
Added 1 hour ago
GM
Commercial P&C Associate
Gore Mutual Insurance
Cambridge, ON
- Full-time
The Commercial P&C Underwriting Associate plays a pivotal role in supporting the underwriting team by supporting the processing commercial insurance policies. This role is responsible for…

BMO

Personal Banking Associate

Richmond, BC, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 20, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/19/2026

Address:

3880 No 3 Road, Unit 100

Job Family Group:

Retail Banking Sales & Service

Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.

Integrates marketing promotions and programs into customer conversations when appropriate.
Delivers exceptional customer service that builds trust through expertise, providing responsive service and support.
Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.
Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
Handles incoming calls in an informed, professional, and efficient manner.
Escalates complex or unresolved customer situations to managers as required.
Performs any required activities to ensure customer’s requests are accurately processed.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge of personal banking products.
Knowledge of competitive marketplace and trends in product offerings.
Knowledge of contact centre operational processes and policies.
Knowledge of call centre technology, processes and metrics.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Advise customers on personal banking, credit, and lending products and strategies, while delivering responsive service and processing customer requests accurately. Identify referral opportunities, manage call outcomes, protect confidential information, and comply with regulatory, anti-money-laundering, and risk-management requirements.

Requirements

Typically requires 1–2 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience; a related degree is desirable. Candidates should know personal banking products, competitive offerings, and contact-centre operations, and have good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Personal Banking Products
Credit And Lending
Customer Service
Sales
Verbal Communication
Written Communication
Organization
Collaboration
Teamwork
Analytical Skills
Problem Solving
Contact Centre Operations
Call Centre Technology
Regulatory Compliance
Anti-Money Laundering
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Retail Banking
Credit
Lending
Customer Needs
Sales And Service
Customer Referrals
Marketing Promotions
Customer Support
Incoming Calls
Contact Centre Operations
Call Centre Technology
Call Centre Metrics
Personal Banking Products
Competitive Marketplace
Anti-Money Laundering
Terrorist Financing
FCAC Requirements
Privacy Act
Regulatory Compliance
Risk Management Framework
Risk Appetite
Confidentiality
Escalation
Stakeholder Collaboration

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