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Added 1 min ago
SL
Prospr Advisor - Core
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Work closely with Branch Manager and support teams to stay current on product and regulatory updates
Added 1 min ago
Produce Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Ayr, ON
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 1 min ago
G Licence Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Brockton, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 1 min ago
Manager in Training
Northland Properties
Revelstoke, BC
Our Managers understand the meaning of true Customer Service, they are professional, team-oriented, possess good work ethics and are extremely results driven. They have no hesitation in:
Added 1 min ago
Seasonal Associate - Famous Footwear
Caleres
ON · NIAGARA ON THE L, ON
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 1 min ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT…
Added 1 min ago
LC
Représentant Service à la Clientele
LKQ Corporation
Saint-Bruno-de-Montarville, QC
- Full-time
Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.
Added 1 min ago
LC
Delivery Driver
LKQ Corporation
Ponoka, AB
- Full-time
Provide excellent customer service during delivery/pick up of products.
Added 1 min ago
C
Senior Branch Administrator, Wood Gundy-Bilingual
CIBC
Quebec, QC
- Full-time
Sales Support & Customer Service – Assist Branch Manager to perform Investment Advisor duties such as taking buy/sell orders of T-Bills, Corporate Paper, Bankers Acceptances, Mutual Funds,…
Added 2 mins ago
EM
Area Sales Manager Industrial Automation
Exact Match Recruitment
ON · Ontario, Canada
- $105,000 to $120,000 CAD / year
- Full-time
The Area Sales Manager is responsible for managing and growing sales of a comprehensive offering of automation products and solutions. Focus will be on defined key industries in South West…
Added 2 mins ago
L
5798 - 3rd Key
Lids
Windsor, ON
- $18.1 USD / hour
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 2 mins ago
LA
Training and Quality Specialist (6 months)
Legal Aid Ontario
Toronto, ON
- Contract
This position located in the Intake Operations Support department which is responsible for the development and delivery of staff training and creation of information and knowledge resources…
Added 2 mins ago
I
Pharmaceutical Hybrid Account Manager
ImpactBio
ON · Ontario, Canada
- Full-time
In this role, you will act as the primary customer contact within an assigned territory by creating demand and executing sales & marketing strategies in the promotion of key products in…
Added 2 mins ago
UO
Electro-Optical Systems Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
Willingness and ability to travel as required to support integration, testing, and customer reviews (typically
Added 2 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 2 mins ago
CR
Track Supervisor
Cando Rail & Terminals
Jansen, SK
- Full-time
Coordinating with Track Maintenance Manager and coordinators as necessary for larger projects requiring additional support
Added 2 mins ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 2 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Establish and communicate a clear product direction for the assigned team, grounded in approved business outcomes, customer and employee needs, operational priorities, risk, and technology…
Added 2 mins ago
SR
Heavy Duty Mechanic
Sunbelt Rentals, Inc.
Fort Saskatchewan, AB
- $40 to $45 CAD / hour
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 2 mins ago
LA
Training and Quality Specialist
Legal Aid Ontario
Toronto, ON
- Full-time
This position located in the Intake Operations Support department which is responsible for the development and delivery of staff training and creation of information and knowledge resources…
Added 2 mins ago
TS
Store Associate
The Salvation Army in Canada
Sackville, NB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 2 mins ago
TH
Merchandising Associate - Part Time (RIchmond Hill North)
The Home Depot Canada
Richmond Hill, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 2 mins ago
PA
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
Mississauga, ON
- Part-time
Great Experience: Every customer is entitled to a great experience
Added 2 mins ago
TH
Merchandising Associate Part Time (BRADFORD)
The Home Depot Canada
Bradford, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 2 mins ago
VB
Manager, Revenue and AR
Vaco by Highspring
Toronto, ON · North York, ON
- $110,000 to $125,000 CAD / year
- Full-time
Partner with Sales, Legal, Customer Success, and Finance on customer contracts, payment terms, renewals, disputes, and cancellations.

BMO

Personal Banking Associate

Richmond, BC, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 20, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/19/2026

Address:

3880 No 3 Road, Unit 100

Job Family Group:

Retail Banking Sales & Service

Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.

Integrates marketing promotions and programs into customer conversations when appropriate.
Delivers exceptional customer service that builds trust through expertise, providing responsive service and support.
Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.
Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
Handles incoming calls in an informed, professional, and efficient manner.
Escalates complex or unresolved customer situations to managers as required.
Performs any required activities to ensure customer’s requests are accurately processed.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge of personal banking products.
Knowledge of competitive marketplace and trends in product offerings.
Knowledge of contact centre operational processes and policies.
Knowledge of call centre technology, processes and metrics.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Advise customers on personal banking, credit, and lending products and strategies, while delivering responsive service and processing customer requests accurately. Identify referral opportunities, manage call outcomes, protect confidential information, and comply with regulatory, anti-money-laundering, and risk-management requirements.

Requirements

Typically requires 1–2 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience; a related degree is desirable. Candidates should know personal banking products, competitive offerings, and contact-centre operations, and have good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Personal Banking Products
Credit And Lending
Customer Service
Sales
Verbal Communication
Written Communication
Organization
Collaboration
Teamwork
Analytical Skills
Problem Solving
Contact Centre Operations
Call Centre Technology
Regulatory Compliance
Anti-Money Laundering
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Retail Banking
Credit
Lending
Customer Needs
Sales And Service
Customer Referrals
Marketing Promotions
Customer Support
Incoming Calls
Contact Centre Operations
Call Centre Technology
Call Centre Metrics
Personal Banking Products
Competitive Marketplace
Anti-Money Laundering
Terrorist Financing
FCAC Requirements
Privacy Act
Regulatory Compliance
Risk Management Framework
Risk Appetite
Confidentiality
Escalation
Stakeholder Collaboration

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