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Added 2 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 2 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Stocking produce and related product to shelves such as (Frozen, perishable and non-perishables)
Added 2 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
Reporting to the Manager, Business Application Services, you will:
Added 2 mins ago
JC
Quality Manager (12-16 month contract)
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Contract
Reporting to the Strategy Director, JANA’s Quality Manager is responsible for developing and maintaining a robust quality management system, overseeing audits, conducting quality incident…
Added 2 mins ago
MB
Social Media Specialist
Maison Birks
Montreal, QC
- Full-time
Reporting to the Manager, Digital Marketing, the Social Media Specialist is responsible for developing and executing the social media strategy and content across Birks Group's social media…
Added 2 mins ago
L
7724 - Store Manager (H)
Lids
Charlottetown, PE
- $20 to $22 USD / hour
- Full-time
Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce…
Added 2 mins ago
TB
Inventory Control Associate
Tilray Brands, Inc.
Leamington, ON
- Full-time
Update database with new product details as necessary.
Added 2 mins ago
TH
Merchandise Execution Associate Part Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
- Part-time
…experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and…
Added 2 mins ago
TS
Store Associate
The Salvation Army in Canada
Red Deer, AB
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 2 mins ago
SC
Cash Management Analyst
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
…partners (“customers”) as a key escalation point for business product challenges/investigations while ensuring effective management of risk and…
Added 2 mins ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Role: Reporting to the Manager, IT Product Delivery, this position is responsible for driving SAP Finance solution design, business process optimization, and stakeholder engagement to…
Added 2 mins ago
D|
Sourcing Manager - Packaging (Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
The Sourcing Manager, Packaging role will direct the end-to-end packaging development and procurement lifecycle. This position is essential to ensure packaging materials comply with…
Added 2 mins ago
L
Account Manager
Lawbrokr
Toronto, ON
- Part-time
As our first Account Manager, you'll own the customer relationship from the moment a firm signs. You'll get them live fast, show them the results they're getting, grow their accounts and…
Added 2 mins ago
CG
Functional Safety Engineer - Automotive Systems
CS GROUP - Canada
Montreal, QC
- Full-time
We are looking for an experienced System Safety Manager with practical expertise in Automotive Functional Safety ISO26262 to join our dynamic team and contribute to the development of…
Added 2 mins ago
SE
Supply Chain Manager
Sicame Energie
Brossard, QC
- Full-time
_________________________Supply Chain Manager
Added 2 mins ago
SP
Product Manager - License and Entitlement Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
Join Product Operations to own licensing and entitlements for new product launches at Salesforce. You'll turn packaging and pricing decisions into the licenses, entitlements, and selling…
Added 3 mins ago
TS
Truck Driver
The Salvation Army in Canada
Dartmouth, NS
- Full-time
Internal: Staff, management, volunteers, clients.
Added 3 mins ago
HI
Project Manager
HRbrain Inc.
Toronto, ON
- Full-time
Payment Product design/build/testing/release experience – 3 years
Added 3 mins ago
A
Third Key Holder
Ardene
Woodstock, ON
- Full-time
The Third Key Holder assists with all visual, merchandising and marketing directives. The role collaborates with management to ensure efficient store and stockroom operations. In the…
Added 3 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 3 mins ago
TH
Overnight Order Picker Full Time (HALIFAX)
The Home Depot Canada
Halifax, NS
- Full-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 3 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…hands-on, timely quality service, exceptional value, and a superior…
Added 3 mins ago
TH
Receiving Associate: Part Time - BURNABY
The Home Depot Canada
Burnaby, BC
- Part-time
…role must be able to use the store systems/tools to identify product, article and vendor information, product location and store layout to provide the most efficient and highest quality…
Added 3 mins ago
TH
Pro Account Sales Associate: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
…providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must…
Added 3 mins ago
WG
Customer Service Representative
Watson Gloves
Calgary, AB
- Full-time
Develop and maintain a high level of product knowledge along with an understanding of industrial safety protection

BMO

Personal Banking Associate

Richmond, BC, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 20, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Application Deadline:

11/19/2026

Address:

3880 No 3 Road, Unit 100

Job Family Group:

Retail Banking Sales & Service

Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.

Integrates marketing promotions and programs into customer conversations when appropriate.
Delivers exceptional customer service that builds trust through expertise, providing responsive service and support.
Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.
Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
Handles incoming calls in an informed, professional, and efficient manner.
Escalates complex or unresolved customer situations to managers as required.
Performs any required activities to ensure customer’s requests are accurately processed.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge of personal banking products.
Knowledge of competitive marketplace and trends in product offerings.
Knowledge of contact centre operational processes and policies.
Knowledge of call centre technology, processes and metrics.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Advise customers on personal banking, credit, and lending products and strategies, while delivering responsive service and processing customer requests accurately. Identify referral opportunities, manage call outcomes, protect confidential information, and comply with regulatory, anti-money-laundering, and risk-management requirements.

Requirements

Typically requires 1–2 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience; a related degree is desirable. Candidates should know personal banking products, competitive offerings, and contact-centre operations, and have good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Personal Banking Products
Credit And Lending
Customer Service
Sales
Verbal Communication
Written Communication
Organization
Collaboration
Teamwork
Analytical Skills
Problem Solving
Contact Centre Operations
Call Centre Technology
Regulatory Compliance
Anti-Money Laundering
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Retail Banking
Credit
Lending
Customer Needs
Sales And Service
Customer Referrals
Marketing Promotions
Customer Support
Incoming Calls
Contact Centre Operations
Call Centre Technology
Call Centre Metrics
Personal Banking Products
Competitive Marketplace
Anti-Money Laundering
Terrorist Financing
FCAC Requirements
Privacy Act
Regulatory Compliance
Risk Management Framework
Risk Appetite
Confidentiality
Escalation
Stakeholder Collaboration

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