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Added 3 hours ago
Project Controls Lead, Project Management Office, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
…patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of…
Added 4 hours ago
Senior Manager, Core Trade Finance Operations
TD
Toronto, ON · Montreal, QC
Full-time
Reporting to the Associate Vice President, Global Trade Finance Operations, the Senior Manager will lead the execution and performance of Core Trade Finance Operations across regional…
Added 4 hours ago
AP Business Inquiry Specialist
Volkswagen AG
Ajax, ON
The VGCA Accounting Shared Services Centre provides essential back-office accounting functions for multiple VW Group Companies including Volkswagen, Audi, Bentley, Lamborghini, ADMT,…
Added 5 hours ago
Senior Manager, Core Trade Finance Operations
TD Securities
Toronto, ON
Full-time
Reporting to the Associate Vice President, Global Trade Finance Operations, the Senior Manager will lead the execution and performance of Core Trade Finance Operations across regional…
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Investment Senior Associate, Venture Capital
Manulife
Toronto, ON
Full-time
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Added 5 hours ago
Manager, Payroll & Benefits
Surrey Schools (School District #36 Surrey)
Surrey, BC
Contract
The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q̓íc̓əy̓ - Katzie, the…
Added 5 hours ago
Associate, Internal Sales, Intermediary Distribution
BMO
Toronto, ON
Full-time
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By…
Added 5 hours ago
Associate (Senior Consultant), M&A Corporate Finance - Vancouver 2
Deloitte
Vancouver, BC
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 5 hours ago
Intern - Sales Operations & Strategy Associate Winter 2027
EQ Bank
Toronto, ON
Internship
…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 6 hours ago
Intern - Sales Operations & Strategy Associate Winter 2027
EQ Bank | Canada's Challenger Bank
Toronto, ON
…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 6 hours ago
Corporate Development Senior Associate
BMO
Toronto, ON · FCP
Full-time
The Corporate Development Senior Associate supports enterprise strategic initiatives, including mergers, acquisitions, divestitures, strategic investments, partnerships, and new business…
Added 6 hours ago
Assistant Vice-President (AVP) & Senior Counsel, Litigation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Vice-President & Associate General Counsel, Litigation and Employment, as an AVP & Senior Counsel, Litigation, you will be a key leader of the of the Canadian Litigation…
Added 7 hours ago
Associate Financial Consultant - McTavish
Assiniboine Credit Union
Brandon, MB
Full-time
The Associate Financial Consultant will also champions/ supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services,…
Added 10 hours ago
Mortgage Specialist Associate
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Halifax, NS
Full-time
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Added 10 hours ago
Bilingual Associate, New Business – Individual
Manulife
Waterloo, ON · Montreal, QC
Full-time
Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other…
Added 11 hours ago
Associate General Counsel, Capital Markets
BMO
Toronto, ON · FCP
Full-time
BMO Financial Group is seeking a full-time securities finance and derivatives lawyer to join the BMO Capital Markets legal team in Toronto as an Associate General Counsel. The lawyer will…
Added 11 hours ago
Personal Banking Associate
BMO
Alma, QC
Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 12 hours ago
Personal Banking Associate
BMO
Brampton, ON
Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 13 hours ago
Associate (Senior Consultant), M&A Corporate Finance - Edmonton 2
Deloitte
AB · Edmonton, AB
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 1 day ago
Associate Director, Senior Quality Assurance Tester
RBC
Montreal, QC
Full-time
RBC Capital Markets is a leading global investment banking company dedicated to providing services in banking, finance, and capital markets to corporations, institutional investors, asset…
Added 6 days ago
Associate or Vice President Full Stack Engineer
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Toronto, ON · FCP
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 5 days ago
Senior Development Lead - (Cloud /Payment Systems)
BMO
Toronto, ON · BMOPLACE
Full-time
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Added 6 days ago
Staff Data Engineer
RBC
Toronto, ON
Full-time
As Lead Data Engineer in Investor & Treasury Services Data Engineering team within Technology and operations office, you will design, implement, and support enterprise data architecture…
Added 8 days ago
Lead Full Stack Developer
RBC
Toronto, ON
Full-time
Minimum of 10+ years in C# (.NET Core), Visual Studio, Apache Web Services, XML, and Restful-API/Kafka & event-driven integration capabilities.
Added 8 days ago
Client Service Associate
BMO
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Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.

BMO

Personal Banking Associate

Brampton, ON, Canada

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 10, 2026
Experience: Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

11/09/2026

Address:

9990 Airport Road

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Meets customer transaction-based needs with seamless execution.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
A focus on results and the ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Personal Banking Associate delivers exceptional service by identifying customer needs and providing financial advice and guidance. They also collaborate with partners to grow customer relationships and support operational activities within the branch.

Requirements

Candidates typically require 1-2 years of relevant experience or an equivalent combination of education and experience. Strong interpersonal skills and a commitment to delivering a personal customer experience are essential for this role.

Skills

Customer service
Financial advice
Sales
Relationship management
Communication
Problem solving
Interpersonal skills
Analytical skills
Organization
Collaboration
Risk management
Compliance
Digital literacy
Investment product knowledge

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Solutions
Customer Experience
Lobby Leader
Investment Products
Risk Management Framework
Compliance
Money Laundering Reporting
Consultative Sales
Business Banking
Inventory Management
Digital Banking
Self-serve Options
Financial Services Marketplace
Regulatory Environment

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