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Added 11 mins ago
Supply Chain Manager Products Refining
Shell
Scotford, AB
Full-time
As Supply Chain Manager Product Refining, Canada, you will set the strategic direction for supply chain and translate it into a practical multi-year plan. You will work closely with senior…
Added 11 mins ago
Senior Credit Underwriting Officer
TD
AB
Full-time
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Added 11 mins ago
Real Estate Development - Procurement Opportunities
Aritzia
Vancouver, BC
Full-time
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America - including Toronto, New York, Los Angeles and Seattle - our workplace…
Added 25 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
AB · Alberta, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 38 mins ago
Real Estate Development - Procurement Opportunities
Aritzia
Vancouver, BC
Full-time
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America - including Toronto, New York, Los Angeles and Seattle - our workplace…
Added 56 mins ago
Credit, Representative
Saputo Inc.
Montreal, QC
Full-time
The Credit Representative reports to the AR Manager and is responsible for the evaluation of overall company credit risk by managing the credit worthiness of new and existing businesses.
Added 1 hour ago
Manager, Network Service Delivery
TD
London, ON · Toronto, ON · Mississauga, ON
Full-time
The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail,…
Added 1 hour ago
Manager III
TD
Toronto, ON
Full-time
Working with the Senior Manager, Portfolio Management Oversight, the Supervising Portfolio Manager and other immediate team members, and internal partners, the successful candidate will…
Added 1 hour ago
Quality Engineer II (Mainframe)
TD
Toronto, ON
Full-time
Apply risk-based, shift-left, BDD/TDD and defect-prevention practices; validate user stories, acceptance criteria, Definition of Ready and Definition of Done with delivery partners.
Added 1 hour ago
Manager - Lending Strategy
BMO
Toronto, ON · BMOPLACE
Full-time
As part of Unsecured Lending Strategy team, the Senior Manager translates data science innovation into practical strategy applications across acquisition, account management, exposure…
Added 1 hour ago
Sr HRBP, Personal & Business Banking Headquarters
BMO
Toronto, ON · FCP
Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 1 hour ago
Senior Account Manager
Loopio Inc.
Remote, Canada
$133,000 to $160,000 CAD / year
Full-time · Remote
…process-oriented individual who wants to take their account management to the next level! In this role, you will own the commercial relationship on a portfolio of our existing accounts to…
Added 1 hour ago
Senior Project Manager, Rail Signals & Communications
AECOM
Mississauga, ON
$140,000 to $190,000 CAD / year
Full-time
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 1 hour ago
Global Mobility Tax - Manager
ACCA Careers
Calgary, AB
Full-time
Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance…
Added 1 hour ago
HSE Manager
ALS
North Vancouver, BC
Full-time
The HSE Manager is responsible for implementing and supporting Geochemistry Health, Safety, and Environment (HSE) programs across an assigned region. Working closely with operations…
Added 1 hour ago
Manager, AML and Financial Crimes Data, Internal Audit
RBC
Toronto, ON
Full-time
Provide support to the Director of IA AML Data, the MD Global Head of Global Financial Crimes Audit and MD Head of CUSO Financial Crimes Audit to provide independent, objective assurance…
Added 1 hour ago
Senior Manager – Utilities Advisory
Accenture
Toronto, ON
Full-time
As a Senior Manager in Accenture's Utilities practice, you'll work directly with utility clients to rethink how they plan, govern, and deliver capital programs - going beyond project…
Added 2 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
Senior Manager Patient Safety
Bristol Myers Squibb EU Policy
Montreal, QC
Full-time
…safety monitoring, safety reporting, contribution to benefit-risk assessment, risk management planning and strategy, and execution of certain post-marketing commitments and ensuring…
Added 2 hours ago
Senior Manager, Strategic Initiatives, Practice Excellence - Toronto, ON
Scotiabank
Toronto, ON
…business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the…
Added 2 hours ago
Account Manager II
TD
Toronto, ON
Full-time
Responsible to lead all aspects of account management, credit and operational risk for an assigned portfolio
Added 2 hours ago
Underwriter I
TD
Markham, ON
Full-time
Identify areas of risk and escalate as necessary
Added 2 hours ago
Senior GenAI Software Developer
BMO
Toronto, ON · FCP
Full-time
Take measured risks while protecting the bank by applying BMO's Risk Management Framework and adhering to all applicable policies, standards, laws, and regulatory requirements.
Added 2 hours ago
Client Service Assistant
BMO
Vancouver, BC · FBT
Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 2 hours ago
Senior Advanced Quality Engineer - Mechanical
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
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Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.

BMO

Personal Banking Associate

Montreal, QC, Canada

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Oct 10, 2026
Experience: Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Application Deadline:

10/09/2026

Address:

38, Place du Commerce

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Meets customer transaction-based needs with seamless execution.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
A focus on results and the ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Provide personalized banking service and advice, identify customer needs and referral opportunities, and guide customers toward suitable banking products and digital channels. Support branch operations and business results while following risk, privacy, anti-money-laundering, and regulatory requirements.

Requirements

Typically requires 1–2 years of relevant experience or an equivalent combination of education and experience, with investment-product registration completed or in progress where applicable in Canada. Candidates should have consultative customer service or sales experience, confidence using digital tools, strong communication and problem-solving skills, and the ability to collaborate in a team-based environment.

Skills

Consultative Customer Service
Sales
Customer Relationship Building
Financial Advice
Personal Banking
Credit Card Needs Assessment
Investment Product Knowledge
Digital Banking Tools
Communication
Organization
Collaboration
Analytical Thinking
Problem Solving
Risk Management
Regulatory Compliance
Active Listening

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Personal Banking
Customer Service
Consultative Sales
Financial Solutions
Investment Products
Credit Cards
Digital Banking
Self-Service Banking
Customer Referrals
Branch Operations
Customer Experience
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Inventory Management
Social Media
Tablets
Smartphones
Online Tools
Financial Services
Ethical Requirements

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