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Added 22 mins ago
SC
Director, Analytics & Insights
Securian Canada
Toronto, ON
- $130,000 to $170,000 CAD / year
- Full-time
…be made, not the tool that will be used. You understand that data and analytics are strategic business assets and know how to balance immediate business needs with scalable enterprise…
Added 22 mins ago
SC
Director, Analytics & Insights
Securian Canada
Waterloo, ON
- $130,000 to $170,000 CAD / year
- Full-time
…be made, not the tool that will be used. You understand that data and analytics are strategic business assets and know how to balance immediate business needs with scalable enterprise…
Added 37 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 2 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…execution of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in…
Added 4 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 4 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 7 hours ago
AI
Project manager, construction
Accenture Infrastructure & Capital Projects Inc.
Montréal, QC
- From $100,000 CAD / year
- Full-time
- Hybrid
Direct and control corporate governance and regulatory compliance procedures within establish
Added 7 hours ago
K
Senior Manager - Senior Tech Lead – AI & Technology Transformation
KPMG
Montreal, QC
- Full-time
Lead the integration of agents into complex client environments, including Finance, HR, Legal, Risk, Compliance, Operations, and Customer Service functions, with a strong focus on security,…
Added 7 hours ago
K
Senior Manager - Senior AI Architect
KPMG
Montreal, QC
- Full-time
…project execution, taking into account existing environments, data platforms, integration constraints, governance, security, cost considerations, and…
Added 8 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…execution of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in…
Added 10 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 14 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 14 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…execution of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in…
Added 14 hours ago
T
Actuarial Analyst III - Capital
TD
Toronto, ON · Montreal, QC
- Full-time
…understanding of human behavior to navigate today's complex risk factors in business – and banking. This is the special expertise of the Actuary professional community at…
Added 14 hours ago
T
Channels Architect
TD
Toronto, ON
- Full-time
…(UIs and Connectivity) build against, partner closely with the Data and Platform architects, and be the technical authority the product and design teams turn to when tradeoffs need to be…
Added 16 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 18 hours ago
S
Project Manager I - BC Mental Health and Substance Use Services
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
The Project Manager serves as the primary coordination lead for assigned workstreams, ensuring alignment with overall Operational Readiness objectives and supporting governance, reporting,…
Added 22 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Strong understanding of banking technology governance, risk, compliance, security, and enterprise decision-making.
Added 22 hours ago
C
Manager AI Engineering-CA
CN
Quebec, QC
- Full-time
…intelligence (AI) solutions that support CN's next generation of data, analytics, automation, and agentic capabilities. The role translates business opportunities into production-grade AI…
Added 1 day ago
CC
Manager, Constraints Governance & Process Engineering
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Full-time
Connor, Clark & Lunn Financial Group ("CC&L FG") is looking for a Manager, Constraints Governance & Process Engineering to help build and scale a newly established capability within the…
Added 1 day ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…execution of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in…
Added 1 day ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
As the Senior Technology Manager, Security Engineering & Architecture, you will be a key leader within the Technology organization, responsible for shaping and executing the vision for…
Added 1 day ago
C
Senior Technical Project Manager
CGI
Vancouver, BC
- Full-time
In this role, you will bring strong leadership across program planning, governance, financial oversight, risk management, and stakeholder engagement. You will help deliver meaningful…
Added 1 day ago
P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Assess the design and operating effectiveness of AML/ATF and sanctions programs, including governance, risk assessments, policies and procedures, controls, monitoring, investigations,…

BMO

Production Operations Manager

Toronto, ON, Canada
SCC, Canada

$85,500.00 - $185,000.00 · Full-time

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Job details

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Position Summary

The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's transition toward an A2030-aligned Silent-Ops operating model. Reporting directly to the Line of Technology Operations (LTO) leadership team, this role is accountable for modernizing production operations through automation, predictive monitoring, self-healing capabilities, Agentic AI, and end-to-end operational governance.

The successful candidate will provide strategic leadership to improve service reliability, reduce operational toil, accelerate incident prevention, and establish a highly automated, scalable, and resilient production support model.

Key Responsibilities

Production Operations

Lead support for critical applications and infrastructure.
Ensure adherence to established service level agreements (SLA`s).
Proactive monitoring and rapid incident resolution, root cause analysis
And continuous service improvement to maintain high availability, stability and operational resilience.

Silent-Ops Strategy & Operational Excellence

Lead the design, implementation, and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios.
Develop and execute transformation roadmaps aligned with A2030 automation and operational excellence objectives.
Drive reduction of manual intervention through automation, orchestration, and intelligent operational processes.
Establish operational KPIs and governance frameworks to measure Silent-Ops maturity and business outcomes.

Automation & Predictive Operations

Champion proactive environment management through predictive alerting, observability, and data-driven operational insights.
Partner implementation of automated resolution capabilities to prevent incidents and minimize service disruptions.
Identify operational inefficiencies and drive continuous improvement initiatives across production environments.
Partner with engineering and platform teams to integrate automation into operational processes.

Agentic AI & Self-Healing Platforms

Lead development and operationalization of self-healing and auto-remediation solutions leveraging Agentic AI technologies.
Drive adoption of intelligent workflow automation to accelerate incident detection, diagnosis, and resolution.
Establish governance, controls, and performance metrics for AI-driven operational capabilities.
Evaluate emerging technologies and industry best practices to continuously enhance operational effectiveness.

Leadership & Stakeholder Management

Provide strategic leadership to multidisciplinary operations and engineering teams.
Collaborate with senior technology leaders to align operational transformation initiatives with enterprise objectives.
Drive cross-functional engagement across application, infrastructure, cloud, platform, and security teams.
Present progress, risks, and outcomes to executive leadership and governance forums.

Risk & Governance

Strengthen end-to-end operational governance, service management, and accountability frameworks.
Ensure compliance with enterprise policies, risk controls, and audit requirements.
Drive operational resilience, service availability, and continuous improvement initiatives.
Lead major incident reviews and identify opportunities for automation and operational optimization.

Qualifications & Experience

Must have bachelor’s degree in computer science or information technology
8+ years of hands-on experience supporting and managing enterprise infrastructure environments in large scale, mission critical organizations.
Extensive experience administering and trouble shooting Windows ( 2016, 2019, 2022, 2025) and Linux Operating Systems
Strong expertise in infrastructure platforms including virtualization technologies, Containerization technologies, Compute, Storage, Networking, Active Directory, DNS, DHCP, Enterprise Back up, recovery and high availability solutions.
10+ years of experience in Production Operations with strict uptime, availability, and reliability
Experience with Monitoring, Observability, and incident management. Site Reliability Engineering (SRE), Infrastructure Operations, or Technology Operations leadership roles.
Proven experience leading large-scale operational transformation and automation initiatives.
Strong understanding of cloud platforms, observability, monitoring, automation frameworks, and modern production support practices.
Experience implementing self-healing, auto-remediation, AI-driven operations (AIOps), or Agentic AI capabilities.
Demonstrated ability to influence senior stakeholders and drive enterprise-wide change.

Other:

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Provides strategic input into business decisions as a trusted advisor.
Manages complexity across business value, technology and interaction models.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Helps determine business priorities and best sequence for execution of business/group strategy.
Acts as the prime subject matter expert for internal/external stakeholders.
Monitors and tracks performance, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Data driven decision making - In-depth / Expert.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Production Operations Manager will lead the evolution of production support capabilities by implementing automation, predictive monitoring, and Agentic AI to ensure service reliability. This role is responsible for driving the Silent-Ops operating model, managing incident resolution, and establishing robust operational governance across engineering portfolios.

Requirements

Candidates must possess a bachelor's degree in computer science or information technology and over 10 years of experience in production operations within large-scale, mission-critical environments. Extensive expertise in Windows and Linux administration, infrastructure platforms, and leading large-scale operational transformation initiatives is required.

Skills

Production operations
Automation
Infrastructure management
Incident management
Site reliability engineering
Agentic AI
Observability
Predictive monitoring
Cloud platforms
Windows server administration
Linux administration
Virtualization
Containerization
Operational governance
Strategic leadership
Root cause analysis

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Operations
Silent-Ops
Automation
Agentic AI
AIOps
Site Reliability Engineering
Infrastructure
Windows Server
Linux
Virtualization
Containerization
Cloud Platforms
Observability
Incident Management
Governance
Operational Resilience
Predictive Alerting
Active Directory
DNS
DHCP
Enterprise Backup
High Availability
Data-driven decision making
Risk Management
Transformation
Engineering
Technology Operations
Service Level Agreements
Root Cause Analysis
Self-healing

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