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Added 5 hours ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
As the Senior Technology Manager, Security Engineering & Architecture, you will be a key leader within the Technology organization, responsible for shaping and executing the vision for…
Added 6 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Solutions Designer – CRM with extensive hands-on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal…
Added 6 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Solutions Designer – CRM with extensive hands-on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal…
Added 6 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Solutions Designer – CRM with extensive hands-on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal…
Added 7 hours ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Empire Life is looking to hire a Group Marketing Manager to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 10 hours ago
W
Sr. Software Development Engineer / Principal, Software Development Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
As either a Senior Software Development Engineer or a Principal Software Development Engineer on the AI Model Serving team, you will be a technical leader who helps shape the vision and…
Added 10 hours ago
NB
Salesforce Application Architect
National Bank of Canada
Montreal, QC
- Full-time
In the commercial CRM sector, you are part of a team of 12 colleagues reporting to the Senior Manager – commercial CRM it Delivery. Our team stands out for the quality of its deliverables,…
Added 12 hours ago
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ServiceNow Developer
BMO
Toronto, ON · YNG
- Full-time
…and software inventories, asset lifecycle management, CMDB data and relationships, discovery and data integrations, and the alignment of asset, configuration, and service data across the…
Added 12 hours ago
O
Marketing Operations Manager
Optro
Remote, Canada
- $102,000 to $140,000 CAD / year
- Full-time
- Remote
This role exists to make our marketing systems reliable - so campaigns launch clean, leads route correctly, and the data behind our funnel can be trusted.
Added 13 hours ago
C
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
Added 14 hours ago
A
Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
Build relationships with senior client stakeholders and uncover business challenges that can be addressed through AI.
Added 15 hours ago
S
Senior Manager, Store Experience & Services
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…
Added 15 hours ago
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Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
We are seeking a Senior Technology Manager to lead the Loan Servicing Technology portfolio supporting critical lending platforms and services within Commercial and Corporate Banking.
Added 15 hours ago
B
Senior Technology Manager
BMO
Toronto, ON · FCP
- Full-time
We are seeking a Senior Technology Manager to play a critical leadership role in advancing our technology modernization and cloud transformation agenda. This position is instrumental in…
Added 16 hours ago
Senior Manager, Document Management Platforms (COR.TRANSFORM)
Symcor
Mississauga, ON
The Senior Manager, COR.TRANSFORM leads the team responsible for implementing, maintaining, and supporting Symcor’s Document Management platforms, ensuring solutions meet business,…
Added 16 hours ago
SE
Manager, DtC (Retail/Ecomm) Data Analytics
Samsung Electronics
Mississauga, ON
- Full-time
The Manager, DtC Data Analytics reports to the Director, DtC Strategy & Planning and plays a pivotal role in driving data-driven decision-making for the Omnichannel (eStore and SES stores)…
Added 16 hours ago
R
Manager, Financial Instruments & Securities Reporting
RBC
Toronto, ON
- Full-time
The Manager, Financial Instruments & Securities Reporting will be responsible for supporting the Senior Manager in efficient and effective delivery of the enterprise wide financial…
Added 16 hours ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
The Workday Solutions Senior Manager is the functional backbone and people leader for RBC's Workday platform, accountable for its Design integrity - configuration, integrations, data model,…
Added 16 hours ago
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Production Operations Manager
BMO
Toronto, ON · SCC
- Full-time
The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's…
Added 16 hours ago
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Vice President, Commodities Development
BMO
Toronto, ON · FCP
- Full-time
Fixed Income Technology is seeking a strong, motivated senior technology leader to be part of Global Trading Solutions’ Commodities Technology team. The individual would be responsible for…
Added 16 hours ago
B
Development Manager
BMO
Toronto, ON · FCP
- Full-time
…Designs, develops, and maintains fully-fledged and functioning platforms with databases or servers. Designs the user experience, user interaction, responsive design, and complete…
Added 16 hours ago
B
Senior Technical Lead
BMO
Toronto, ON · FCP
- Full-time
…transform the future of banking. We are seeking a highly motivated Senior Technical Lead who combines deep technical expertise with strong leadership capabilities to drive the evolution of…
Added 16 hours ago
B
Development Manager
BMO
Toronto, ON · FCP
- Full-time
…Designs, develops, and maintains fully-fledged and functioning platforms with databases or servers. Designs the user experience, user interaction, responsive design, and complete…
Added 16 hours ago
FS
Manager Brand Stewardship & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Manager, Brand Stewardship & Governance plays a key role in protecting and elevating the Four Seasons brand by advancing brand stewardship as an enterprise discipline. This role drives…
Added 17 hours ago
Senior Contracts Specialist, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Reports to: Manager, Supply Chain Management Contracting

BMO

Production Operations Manager

Toronto, ON, Canada
SCC, Canada

$85,500.00 - $185,000.00 · Full-time

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Job details

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Position Summary

The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's transition toward an A2030-aligned Silent-Ops operating model. Reporting directly to the Line of Technology Operations (LTO) leadership team, this role is accountable for modernizing production operations through automation, predictive monitoring, self-healing capabilities, Agentic AI, and end-to-end operational governance.

The successful candidate will provide strategic leadership to improve service reliability, reduce operational toil, accelerate incident prevention, and establish a highly automated, scalable, and resilient production support model.

Key Responsibilities

Production Operations

Lead support for critical applications and infrastructure.
Ensure adherence to established service level agreements (SLA`s).
Proactive monitoring and rapid incident resolution, root cause analysis
And continuous service improvement to maintain high availability, stability and operational resilience.

Silent-Ops Strategy & Operational Excellence

Lead the design, implementation, and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios.
Develop and execute transformation roadmaps aligned with A2030 automation and operational excellence objectives.
Drive reduction of manual intervention through automation, orchestration, and intelligent operational processes.
Establish operational KPIs and governance frameworks to measure Silent-Ops maturity and business outcomes.

Automation & Predictive Operations

Champion proactive environment management through predictive alerting, observability, and data-driven operational insights.
Partner implementation of automated resolution capabilities to prevent incidents and minimize service disruptions.
Identify operational inefficiencies and drive continuous improvement initiatives across production environments.
Partner with engineering and platform teams to integrate automation into operational processes.

Agentic AI & Self-Healing Platforms

Lead development and operationalization of self-healing and auto-remediation solutions leveraging Agentic AI technologies.
Drive adoption of intelligent workflow automation to accelerate incident detection, diagnosis, and resolution.
Establish governance, controls, and performance metrics for AI-driven operational capabilities.
Evaluate emerging technologies and industry best practices to continuously enhance operational effectiveness.

Leadership & Stakeholder Management

Provide strategic leadership to multidisciplinary operations and engineering teams.
Collaborate with senior technology leaders to align operational transformation initiatives with enterprise objectives.
Drive cross-functional engagement across application, infrastructure, cloud, platform, and security teams.
Present progress, risks, and outcomes to executive leadership and governance forums.

Risk & Governance

Strengthen end-to-end operational governance, service management, and accountability frameworks.
Ensure compliance with enterprise policies, risk controls, and audit requirements.
Drive operational resilience, service availability, and continuous improvement initiatives.
Lead major incident reviews and identify opportunities for automation and operational optimization.

Qualifications & Experience

Must have bachelor’s degree in computer science or information technology
8+ years of hands-on experience supporting and managing enterprise infrastructure environments in large scale, mission critical organizations.
Extensive experience administering and trouble shooting Windows ( 2016, 2019, 2022, 2025) and Linux Operating Systems
Strong expertise in infrastructure platforms including virtualization technologies, Containerization technologies, Compute, Storage, Networking, Active Directory, DNS, DHCP, Enterprise Back up, recovery and high availability solutions.
10+ years of experience in Production Operations with strict uptime, availability, and reliability
Experience with Monitoring, Observability, and incident management. Site Reliability Engineering (SRE), Infrastructure Operations, or Technology Operations leadership roles.
Proven experience leading large-scale operational transformation and automation initiatives.
Strong understanding of cloud platforms, observability, monitoring, automation frameworks, and modern production support practices.
Experience implementing self-healing, auto-remediation, AI-driven operations (AIOps), or Agentic AI capabilities.
Demonstrated ability to influence senior stakeholders and drive enterprise-wide change.

Other:

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Provides strategic input into business decisions as a trusted advisor.
Manages complexity across business value, technology and interaction models.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Helps determine business priorities and best sequence for execution of business/group strategy.
Acts as the prime subject matter expert for internal/external stakeholders.
Monitors and tracks performance, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Data driven decision making - In-depth / Expert.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Production Operations Manager will lead the evolution of production support capabilities by implementing automation, predictive monitoring, and Agentic AI to ensure service reliability. This role is responsible for driving the Silent-Ops operating model, managing incident resolution, and establishing robust operational governance across engineering portfolios.

Requirements

Candidates must possess a bachelor's degree in computer science or information technology and over 10 years of experience in production operations within large-scale, mission-critical environments. Extensive expertise in Windows and Linux administration, infrastructure platforms, and leading large-scale operational transformation initiatives is required.

Skills

Production operations
Automation
Infrastructure management
Incident management
Site reliability engineering
Agentic AI
Observability
Predictive monitoring
Cloud platforms
Windows server administration
Linux administration
Virtualization
Containerization
Operational governance
Strategic leadership
Root cause analysis

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Operations
Silent-Ops
Automation
Agentic AI
AIOps
Site Reliability Engineering
Infrastructure
Windows Server
Linux
Virtualization
Containerization
Cloud Platforms
Observability
Incident Management
Governance
Operational Resilience
Predictive Alerting
Active Directory
DNS
DHCP
Enterprise Backup
High Availability
Data-driven decision making
Risk Management
Transformation
Engineering
Technology Operations
Service Level Agreements
Root Cause Analysis
Self-healing

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