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Added 3 hours ago
C
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 4 hours ago
CI
Director of Marketing, Defence
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Ottawa, ON
- Full-time
Serve as a senior marketing advisor to Defence leadership and contribute to Defence growth, market planning, and business development forums.
Added 4 hours ago
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Senior Solution Architect
Manulife
Toronto, ON
- Full-time
…initiatives that enable business transformation. Acting as a trusted advisor, you will bridge business and technology, delivering innovative solutions and guiding modernization efforts.…
Added 5 hours ago
DC
Cyber Security Consultant
Dasro Consulting Inc.
Calgary, AB
- Contract
We are seeking a security professional for the role of Cybersecurity Advisor who can provide holistic cybersecurity advisory services to the enterprise.
Added 7 hours ago
A
Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
Act as a trusted AI advisor to C-suite and senior client stakeholders.
Added 7 hours ago
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Sr. Security Service Manager, Application Security
CIBC
Toronto, ON
- Full-time
As a Senior Security Services Manager, Application Security, you will play a pivotal role in advancing CIBC’s enterprise-wide Application Security program. Your primary focus will be to…
Added 8 hours ago
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Audit Manager II, Financial Crimes (1148)
TD
Toronto, ON
- Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…
Added 8 hours ago
T
Senior Audit Group Manager, Financial Crimes Fraud and Insider Risk (1158)
TD
Toronto, ON
- Full-time
Act as lead audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action to senior…
Added 8 hours ago
B
Production Operations Manager
BMO
Toronto, ON · SCC
- Full-time
The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's…
Added 10 hours ago
TC
Loss Prevention Investigations Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Proven track record to lead, coach, and develop high-performing teams while building strong partnerships with senior leaders and cross-functional collaborators. Skilled at influencing…
Added 10 hours ago
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Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Added 11 hours ago
DC
General Counsel and Corporate Secretary
Defence Construction Canada
Ottawa, ON
- Full-time
…Board-appointed Corporate Officer and Defence Construction Canada’s (DCC) senior legal and governance executive. The incumbent plays a critical role in enabling the corporation's success by…
Added 12 hours ago
GO
Senior Advisor, Unclaimed Decedent Services & Data Analytics
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Winnipeg, MB
- Full-time
The Senior Advisor, Unclaimed Decedent Services and Data Analytics provides strategic leadership, oversight, and expert advice for Manitoba’s unclaimed decedent services program, including…
Added 13 hours ago
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Vice President Information Technology
Executrade – Your Recruitment Specialists
AB · Edmonton, AB
- Full-time
As the Vice President, Information Technology, you will serve as the organization's senior-most technology leader, accountable for the strategy, security, performance, and continued…
Added 13 hours ago
Regulatory Coordinator, Document Control, Pacific Link (Contract)
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Calgary, AB
Monitor deadlines and document dependencies and escalate incomplete, late or non-compliant materials to the Senior Regulatory Advisor.
Added 14 hours ago
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Project Technologist
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Kelowna, BC
- Full-time
…compliance across BC. You’ll work closely with Project Managers and senior staff, gaining hands-on experience in both the field and…
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Senior Manager - End to End Testing
Laurentian Bank
Toronto, ON
- Full-time
Reporting to the AVP, End to End Testing Function, the Senior Manager, End to End Testing, will play a key leadership role in coaching, mentoring, and guiding the testing team, ensuring the…
Added 14 hours ago
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Technical Consulting Director, Environment, Health & Safety (EHS) Auditor and Risk Specialist (Casual)
ERM
Smithers, BC · Vancouver, BC · Calgary, AB
- $74.18 to $99.57 CAD / hour
- Part-time
…business performance. In this role, you will serve as a trusted advisor to clients facing increasingly complex regulatory and operational challenges. Your leadership, technical expertise,…
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Senior Specialist, Data Loss Prevention
HomeEquity Bank
Toronto, ON
- Full-time
The Senior Specialist, Data Loss Prevention is the hands on technical authority behind our DLP and data security capability. The role is responsible for the configuration, tuning, and…
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Senior Advisor, Unclaimed Decedent Services & Data Analytics
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Winnipeg, MB
The Senior Advisor, Unclaimed Decedent Services and Data Analytics provides strategic leadership, oversight, and expert advice for Manitoba’s unclaimed decedent services program, including…
Added 16 hours ago
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Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity,…
Added 16 hours ago
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Cybersecurity Advisor
Raise
Calgary, AB
- Full-time
As a Cybersecurity Advisor, you will provide holistic, end-to-end cybersecurity advisory services across the enterprise. Collaborating closely with our Information Security (IS) teams and…
Added 16 hours ago
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Associate (Lions Gate Private Wealth Counsel)
Wellington-Altus
Vancouver, BC
- Full-time
Reporting to the Senior Wealth Advisor, Portfolio Manager at Lions Gate Private Wealth Counsel, the Associate supports the day-to-day operations of the practice by providing administrative,…
Added 16 hours ago
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Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Added 16 hours ago
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Associate (Lions Gate Private Wealth Counsel)
Wellington-Altus
Vancouver, BC
- Full-time
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BMO

Production Operations Manager

Toronto, ON, Canada
SCC, Canada

$85,500.00 - $185,000.00 · Full-time

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Job details

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Position Summary

The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's transition toward an A2030-aligned Silent-Ops operating model. Reporting directly to the Line of Technology Operations (LTO) leadership team, this role is accountable for modernizing production operations through automation, predictive monitoring, self-healing capabilities, Agentic AI, and end-to-end operational governance.

The successful candidate will provide strategic leadership to improve service reliability, reduce operational toil, accelerate incident prevention, and establish a highly automated, scalable, and resilient production support model.

Key Responsibilities

Production Operations

Lead support for critical applications and infrastructure.
Ensure adherence to established service level agreements (SLA`s).
Proactive monitoring and rapid incident resolution, root cause analysis
And continuous service improvement to maintain high availability, stability and operational resilience.

Silent-Ops Strategy & Operational Excellence

Lead the design, implementation, and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios.
Develop and execute transformation roadmaps aligned with A2030 automation and operational excellence objectives.
Drive reduction of manual intervention through automation, orchestration, and intelligent operational processes.
Establish operational KPIs and governance frameworks to measure Silent-Ops maturity and business outcomes.

Automation & Predictive Operations

Champion proactive environment management through predictive alerting, observability, and data-driven operational insights.
Partner implementation of automated resolution capabilities to prevent incidents and minimize service disruptions.
Identify operational inefficiencies and drive continuous improvement initiatives across production environments.
Partner with engineering and platform teams to integrate automation into operational processes.

Agentic AI & Self-Healing Platforms

Lead development and operationalization of self-healing and auto-remediation solutions leveraging Agentic AI technologies.
Drive adoption of intelligent workflow automation to accelerate incident detection, diagnosis, and resolution.
Establish governance, controls, and performance metrics for AI-driven operational capabilities.
Evaluate emerging technologies and industry best practices to continuously enhance operational effectiveness.

Leadership & Stakeholder Management

Provide strategic leadership to multidisciplinary operations and engineering teams.
Collaborate with senior technology leaders to align operational transformation initiatives with enterprise objectives.
Drive cross-functional engagement across application, infrastructure, cloud, platform, and security teams.
Present progress, risks, and outcomes to executive leadership and governance forums.

Risk & Governance

Strengthen end-to-end operational governance, service management, and accountability frameworks.
Ensure compliance with enterprise policies, risk controls, and audit requirements.
Drive operational resilience, service availability, and continuous improvement initiatives.
Lead major incident reviews and identify opportunities for automation and operational optimization.

Qualifications & Experience

Must have bachelor’s degree in computer science or information technology
8+ years of hands-on experience supporting and managing enterprise infrastructure environments in large scale, mission critical organizations.
Extensive experience administering and trouble shooting Windows ( 2016, 2019, 2022, 2025) and Linux Operating Systems
Strong expertise in infrastructure platforms including virtualization technologies, Containerization technologies, Compute, Storage, Networking, Active Directory, DNS, DHCP, Enterprise Back up, recovery and high availability solutions.
10+ years of experience in Production Operations with strict uptime, availability, and reliability
Experience with Monitoring, Observability, and incident management. Site Reliability Engineering (SRE), Infrastructure Operations, or Technology Operations leadership roles.
Proven experience leading large-scale operational transformation and automation initiatives.
Strong understanding of cloud platforms, observability, monitoring, automation frameworks, and modern production support practices.
Experience implementing self-healing, auto-remediation, AI-driven operations (AIOps), or Agentic AI capabilities.
Demonstrated ability to influence senior stakeholders and drive enterprise-wide change.

Other:

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Provides strategic input into business decisions as a trusted advisor.
Manages complexity across business value, technology and interaction models.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Helps determine business priorities and best sequence for execution of business/group strategy.
Acts as the prime subject matter expert for internal/external stakeholders.
Monitors and tracks performance, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Data driven decision making - In-depth / Expert.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Production Operations Manager will lead the evolution of production support capabilities by implementing automation, predictive monitoring, and Agentic AI to ensure service reliability. This role is responsible for driving the Silent-Ops operating model, managing incident resolution, and establishing robust operational governance across engineering portfolios.

Requirements

Candidates must possess a bachelor's degree in computer science or information technology and over 10 years of experience in production operations within large-scale, mission-critical environments. Extensive expertise in Windows and Linux administration, infrastructure platforms, and leading large-scale operational transformation initiatives is required.

Skills

Production operations
Automation
Infrastructure management
Incident management
Site reliability engineering
Agentic AI
Observability
Predictive monitoring
Cloud platforms
Windows server administration
Linux administration
Virtualization
Containerization
Operational governance
Strategic leadership
Root cause analysis

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Operations
Silent-Ops
Automation
Agentic AI
AIOps
Site Reliability Engineering
Infrastructure
Windows Server
Linux
Virtualization
Containerization
Cloud Platforms
Observability
Incident Management
Governance
Operational Resilience
Predictive Alerting
Active Directory
DNS
DHCP
Enterprise Backup
High Availability
Data-driven decision making
Risk Management
Transformation
Engineering
Technology Operations
Service Level Agreements
Root Cause Analysis
Self-healing

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