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Added 1 day ago
T
Senior Information Security Specialist - AI BISO
TD
Ottawa, ON · Toronto, ON
- Full-time
As the Senior Business Information Security Officer for AI, you will connect emerging AI risks with clear, business-focused decisions. You will help teams design, assess and operate AI…
Added 2 days ago
T
Audit Manager II, Models Audit
TD
Toronto, ON
- Full-time
Knowledge of model risk management frameworks, regulatory expectations, and industry standards, including SR 26-2, Basel, CCAR, CECL/IFRS 9, and AI governance frameworks, is preferred.
Added 2 days ago
DW
Vice President, Supply Chain and Inventory Management
Delta Water Products
AB · Alberta, Canada
- Full-time
Delta Group is a Western Canadian wholesale distribution and solutions platform serving waterworks and water infrastructure, agricultural irrigation, pumps and motors, water treatment,…
Added 2 days ago
PR
Senior/Principal LLM & Evals Engineer
Perennial Resources International
Toronto, ON
- Full-time
Strong understanding of the trade-offs among model quality, model size, latency, throughput, infrastructure requirements, and inference cost.
Added 2 days ago
Bilingual Senior Specialist, IT Operations Monitoring & Service Insights
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Infrastructure and Operations team in the Bilingual Senior IT Operations Monitoring & Service Insights Specialist position. You will be responsible for the advanced configuration,…
Added 2 days ago
C
Market Transformation Specialist aka Mycelium Matchmaker
Canopy
Canada
- Full-time
The Market Transformation Specialist leads the development of the pathways and vehicles that let brands act together on Next Gen materials. Working with the Senior Director of Next Gen…
Added 3 days ago
BE
Senior Developer
BC Energy Regulator
Victoria, BC
- Full-time
The Senior Developer (Developer) is the senior technical specialist within the software development team, providing technical leadership for the design, development, integration, and…
Added 4 days ago
FN
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
- Full-time
7 plus years of progressive experience in quality engineering, software testing, model validation, machine learning, data science, risk analytics, AI governance, or related technology…
Added 4 days ago
MH
Forward Deployed AI Engineer
MaxPeople HR
Mississauga, ON
- Full-time
…handover, balancing speed, quality, security, cost, and delivery…
Added 4 days ago
T
Information Security Specialist (Vulnerability Management Data Insights & Reporting )
TD
Toronto, ON
- Full-time
TD's Enterprise Vulnerability Management (EVM) team is looking for a Vulnerability Data & Reporting Specialist to serve as a trusted analytics and reporting partner within the Vulnerability…
Added 5 days ago
T
Information Security Specialist (Vulnerability Management Data Insights & Reporting )
TD
Toronto, ON
- Full-time
TD's Enterprise Vulnerability Management (EVM) team is looking for a Vulnerability Data & Reporting Specialist to serve as a trusted analytics and reporting partner within the Vulnerability…
Added 5 days ago
W
Senior Group Director, People Operations
Worley
Calgary, AB · Edmonton, AB
- Full-time
…labour-market intelligence to anticipate delivery and workforce risk, secure scarce capability and ensure MPP has the organisational capacity and talent to safely and successfully deliver…
Added 8 days ago
NB
Senior Data Scientist
National Bank of Canada
AB · Edmonton, AB
- Full-time
working closely with artificial intelligence, data governance, infrastructure,
Added 8 days ago
Manager, Mobile Device & Endpoint Operations
Purolator
ON · Mississauga, ON
…lifecycle roadmap, budgets, vendor relationships, inventory governance and mobile device management (MDM). The manager partners with IT and Operations leaders on demand planning, device…
Added 9 days ago
RR
Head of Artificial Intelligence
Red Rover Recruitment
Toronto, ON
- $120,000 to $200,000 CAD / year
- Full-time
Develop the internal operating model, governance, external partner ecosystem and AI literacy required to scale successful solutions across facilities and functions.
Added 9 days ago
W
Senior Group People Director - Major Projects and Programs
Worley
Calgary, AB
- Full-time
…labour-market intelligence to anticipate delivery and workforce risk, secure scarce capability and ensure MPP has the organisational capacity and talent to safely and successfully deliver…
Added 9 days ago
W
Senior Group People Director - Major Projects and Programs
Worley
AB · Edmonton, AB
- Full-time
…labour-market intelligence to anticipate delivery and workforce risk, secure scarce capability and ensure MPP has the organisational capacity and talent to safely and successfully deliver…
Added 9 days ago
W
Senior Group Director, People Operations
Worley
Edmonton, AB · Calgary, AB
- Full-time
…labour-market intelligence to anticipate delivery and workforce risk, secure scarce capability and ensure MPP has the organisational capacity and talent to safely and successfully deliver…
Added 10 days ago
BS
Senior Cybersecurity Engineer
Blackline Safety
Calgary, AB
- Full-time
The Senior Cybersecurity Engineer will provide technical leadership across these environments while working alongside dedicated cybersecurity specialists, including Cybersecurity…
Added 10 days ago
BS
Senior Cybersecurity Engineer
Blackline Safety
Remote, Canada
- Full-time
- Remote
The Senior Cybersecurity Engineer will provide technical leadership across these environments while working alongside dedicated cybersecurity specialists, including Cybersecurity…
Added 11 days ago
B
Manager, Regulatory & Economic Capital
BMO
Toronto, ON · FCP
- Full-time
While overall ownership and governance of the capital framework sit with senior leadership, this role is accountable for the timely delivery, analysis, and explanation of Regulatory Capital…
Added 15 days ago
B
Production Operations Manager
BMO
Toronto, ON · SCC
- Full-time
The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's…
Added 15 days ago
KG
Principal Rock Mechanics Engineer
Kinross Gold Corporation
Toronto, ON
- Full-time
The Principal Rock Mechanics Engineer serves as the Company's senior technical specialist and subject matter expert for underground rock mechanics, geotechnical risk management, ground…
Added 17 days ago
W
Senior Data Migration Specialist
WELLSTAR
Remote, Canada
- Full-time
- Remote
Reporting to the Director of Implementations, we are hiring a Senior Data Migration Specialist to join our Implementations team. As our new Senior Data Migration Specialist, you will be the…
Added 18 days ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
We are hiring a Senior DevOps Engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…

BMO

Production Operations Manager

Toronto, ON, Canada
SCC, Canada

$85,500.00 - $185,000.00 · Full-time

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Job details

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/30/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Position Summary

The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's transition toward an A2030-aligned Silent-Ops operating model. Reporting directly to the Line of Technology Operations (LTO) leadership team, this role is accountable for modernizing production operations through automation, predictive monitoring, self-healing capabilities, Agentic AI, and end-to-end operational governance.

The successful candidate will provide strategic leadership to improve service reliability, reduce operational toil, accelerate incident prevention, and establish a highly automated, scalable, and resilient production support model.

Key Responsibilities

Production Operations

Lead support for critical applications and infrastructure.
Ensure adherence to established service level agreements (SLA`s).
Proactive monitoring and rapid incident resolution, root cause analysis
And continuous service improvement to maintain high availability, stability and operational resilience.

Silent-Ops Strategy & Operational Excellence

Lead the design, implementation, and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios.
Develop and execute transformation roadmaps aligned with A2030 automation and operational excellence objectives.
Drive reduction of manual intervention through automation, orchestration, and intelligent operational processes.
Establish operational KPIs and governance frameworks to measure Silent-Ops maturity and business outcomes.

Automation & Predictive Operations

Champion proactive environment management through predictive alerting, observability, and data-driven operational insights.
Partner implementation of automated resolution capabilities to prevent incidents and minimize service disruptions.
Identify operational inefficiencies and drive continuous improvement initiatives across production environments.
Partner with engineering and platform teams to integrate automation into operational processes.

Agentic AI & Self-Healing Platforms

Lead development and operationalization of self-healing and auto-remediation solutions leveraging Agentic AI technologies.
Drive adoption of intelligent workflow automation to accelerate incident detection, diagnosis, and resolution.
Establish governance, controls, and performance metrics for AI-driven operational capabilities.
Evaluate emerging technologies and industry best practices to continuously enhance operational effectiveness.

Leadership & Stakeholder Management

Provide strategic leadership to multidisciplinary operations and engineering teams.
Collaborate with senior technology leaders to align operational transformation initiatives with enterprise objectives.
Drive cross-functional engagement across application, infrastructure, cloud, platform, and security teams.
Present progress, risks, and outcomes to executive leadership and governance forums.

Risk & Governance

Strengthen end-to-end operational governance, service management, and accountability frameworks.
Ensure compliance with enterprise policies, risk controls, and audit requirements.
Drive operational resilience, service availability, and continuous improvement initiatives.
Lead major incident reviews and identify opportunities for automation and operational optimization.

Qualifications & Experience

Must have bachelor’s degree in computer science or information technology
8+ years of hands-on experience supporting and managing enterprise infrastructure environments in large scale, mission critical organizations.
Extensive experience administering and trouble shooting Windows ( 2016, 2019, 2022, 2025) and Linux Operating Systems
Strong expertise in infrastructure platforms including virtualization technologies, Containerization technologies, Compute, Storage, Networking, Active Directory, DNS, DHCP, Enterprise Back up, recovery and high availability solutions.
10+ years of experience in Production Operations with strict uptime, availability, and reliability
Experience with Monitoring, Observability, and incident management. Site Reliability Engineering (SRE), Infrastructure Operations, or Technology Operations leadership roles.
Proven experience leading large-scale operational transformation and automation initiatives.
Strong understanding of cloud platforms, observability, monitoring, automation frameworks, and modern production support practices.
Experience implementing self-healing, auto-remediation, AI-driven operations (AIOps), or Agentic AI capabilities.
Demonstrated ability to influence senior stakeholders and drive enterprise-wide change.

Other:

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Provides strategic input into business decisions as a trusted advisor.
Manages complexity across business value, technology and interaction models.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Helps determine business priorities and best sequence for execution of business/group strategy.
Acts as the prime subject matter expert for internal/external stakeholders.
Monitors and tracks performance, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Data driven decision making - In-depth / Expert.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Production Operations Manager will lead the evolution of production support capabilities by implementing automation, predictive monitoring, and Agentic AI to ensure service reliability. This role is responsible for driving the Silent-Ops operating model, managing incident resolution, and establishing robust operational governance across engineering portfolios.

Requirements

Candidates must possess a bachelor's degree in computer science or information technology and over 10 years of experience in production operations within large-scale, mission-critical environments. Extensive expertise in Windows and Linux administration, infrastructure platforms, and leading large-scale operational transformation initiatives is required.

Skills

Production operations
Automation
Infrastructure management
Incident management
Site reliability engineering
Agentic AI
Observability
Predictive monitoring
Cloud platforms
Windows server administration
Linux administration
Virtualization
Containerization
Operational governance
Strategic leadership
Root cause analysis

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Operations
Silent-Ops
Automation
Agentic AI
AIOps
Site Reliability Engineering
Infrastructure
Windows Server
Linux
Virtualization
Containerization
Cloud Platforms
Observability
Incident Management
Governance
Operational Resilience
Predictive Alerting
Active Directory
DNS
DHCP
Enterprise Backup
High Availability
Data-driven decision making
Risk Management
Transformation
Engineering
Technology Operations
Service Level Agreements
Root Cause Analysis
Self-healing

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