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Added 59 mins ago
Systems Integration Specialist
McMaster University
Hamilton, ON
Full-time
The Systems Integration Specialist is part of the Networks team in University Technology Services (UTS) and plays a key role in delivering and advancing the University’s enterprise network…
Added 1 hour ago
Procurement & Invoicing Specialist – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
…a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 1 hour ago
Sr/Exec Director of Operations
Oncoscope
Canada
Full-time
We are seeking a hands-on Director of Operations, based in Canada, to build and manage the day-to-day business infrastructure of the company.
Added 1 hour ago
Digital Solutions Portfolio Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
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…a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
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AI & Innovation Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
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Protection & Control Specialist
Wataynikaneyap Power PM Inc
Thunder Bay, ON
$90,500 to $113,000 CAD / year
Full-time
Become a team member for the largest Indigenous-led infrastructure project in Canada, which will connect 17 remote First Nation communities in Northern Ontario with clean, reliable, and…
Added 1 hour ago
HVAC/Facilities Specialist
Pillar 5 Pharma inc.
Arnprior, ON
Full-time
Pillar5 Pharma is seeking an experienced HVAC/Facilities Specialist to support the design, operation, maintenance, and continuous improvement of cleanroom HVAC systems and facility…
Added 3 hours ago
Procurement & Invoicing Specialist – ALTO project / Cadence
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…a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
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AI & Innovation Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA
Montreal, QC
Internship
…a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 5 hours ago
Senior Machine Learning Engineer Specialist – AI Centre of Excellence (35668)
Myticas Consulting
Canada
Contract
Senior Machine Learning Engineer / Specialist – AI Centre of Excellence
Added 5 hours ago
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
Full-time
We are looking for an experienced IT Specialist with strong Kubernetes expertise to manage, support, and optimize containerized applications and infrastructure. The ideal candidate will…
Added 6 hours ago
Customer Experience Specialist
Oldcastle Infrastructure
Candiac, QC
Other
…provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic…
Added 12 hours ago
Senior Proposal Specialist
HDR
Calgary, AB
Full-time
…environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose.…
Added 16 hours ago
Hiring for Information Technology (IT) Specialist #Canada
Wave Visas Immigration Consultants in Delhi
Canada
$60,000 to $100,000 CAD / year
Full-time
We are seeking an experienced Information Technology (IT) Specialist to support, maintain, and improve technology systems and infrastructure. The successful candidate will work with…
Added 20 hours ago
Proposal Specialist
Pomerleau
Toronto, ON
$75,000 to $97,000 CAD / year
Full-time
As a Proposal Specialist working in our operational support team at Pomerleau Construction, you will play an integral role in the development of the technical portion of the RFQ/RFP…
Added 20 hours ago
Senior Proposal Specialist
HDR
Burlington, ON
Full-time
…environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose.…
Added 1 day ago
Cloud & AI Platform Sales Specialist
Microsoft
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Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 3 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 6 days ago
Systems Administrator
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Victoria, BC
Full-time
Lead infrastructure projects, communicate technical impacts, and advise on system maintenance and cybersecurity.
Added 1 day ago
Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 6 days ago
Security Systems Technical Specialist Level 1
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Security Systems Technical Specialist Level 1 – Security Systems & Technology Integration
Added 12 days ago
BIM Specialist - Buildings
Graham
Toronto, ON
Full-time
Graham is actively recruiting a BIM Specialist to support the Buildings Division. Reporting to the BIM Lead, this role supports a specific project and provides BIM-related assistance to…
Added 1 month ago
IT Support Specialist
CubePeaks Technology
Brampton, ON · Regional Municipality of Peel, ON
Full-time
As an IT Support Specialist, Candidate will play a critical role in ensuring our organization's technology runs smoothly and efficiently. He shall be responsible for providing technical…
Added 15 days ago
Proposal Specialist
Pomerleau
Vancouver, BC
$75,000 to $97,000 CAD / year
Full-time
As a Proposal Specialist working in our operational support team at Pomerleau Construction, you will play an integral role in the development of the technical portion of the RFQ/RFP…
Added 6 days ago
Sr. Specialist – Compute Platforms
Canadian Tire Corporation
Toronto, ON
Full-time
Operational execution, administration, monitoring response, maintenance activities, and day-to-day infrastructure support are performed by HCL/Harmony and other designated support…

BMO

Production Operations Manager

Toronto, ON, Canada
SCC, Canada

Pay: $85,500.00 - $185,000.00
Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 14, 2026

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Original job description

Application Deadline:

10/01/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

Position Summary

The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's transition toward an A2030-aligned Silent-Ops operating model. Reporting directly to the Line of Technology Operations (LTO) leadership team, this role is accountable for modernizing production operations through automation, predictive monitoring, self-healing capabilities, Agentic AI, and end-to-end operational governance.

The successful candidate will provide strategic leadership to improve service reliability, reduce operational toil, accelerate incident prevention, and establish a highly automated, scalable, and resilient production support model.

Key Responsibilities

Production Operations

Lead support for critical applications and infrastructure.
Ensure adherence to established service level agreements (SLA`s).
Proactive monitoring and rapid incident resolution, root cause analysis
And continuous service improvement to maintain high availability, stability and operational resilience.

Silent-Ops Strategy & Operational Excellence

Lead the design, implementation, and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios.
Develop and execute transformation roadmaps aligned with A2030 automation and operational excellence objectives.
Drive reduction of manual intervention through automation, orchestration, and intelligent operational processes.
Establish operational KPIs and governance frameworks to measure Silent-Ops maturity and business outcomes.

Automation & Predictive Operations

Champion proactive environment management through predictive alerting, observability, and data-driven operational insights.
Partner implementation of automated resolution capabilities to prevent incidents and minimize service disruptions.
Identify operational inefficiencies and drive continuous improvement initiatives across production environments.
Partner with engineering and platform teams to integrate automation into operational processes.

Agentic AI & Self-Healing Platforms

Lead development and operationalization of self-healing and auto-remediation solutions leveraging Agentic AI technologies.
Drive adoption of intelligent workflow automation to accelerate incident detection, diagnosis, and resolution.
Establish governance, controls, and performance metrics for AI-driven operational capabilities.
Evaluate emerging technologies and industry best practices to continuously enhance operational effectiveness.

Leadership & Stakeholder Management

Provide strategic leadership to multidisciplinary operations and engineering teams.
Collaborate with senior technology leaders to align operational transformation initiatives with enterprise objectives.
Drive cross-functional engagement across application, infrastructure, cloud, platform, and security teams.
Present progress, risks, and outcomes to executive leadership and governance forums.

Risk & Governance

Strengthen end-to-end operational governance, service management, and accountability frameworks.
Ensure compliance with enterprise policies, risk controls, and audit requirements.
Drive operational resilience, service availability, and continuous improvement initiatives.
Lead major incident reviews and identify opportunities for automation and operational optimization.

Qualifications & Experience

Must have bachelor’s degree in computer science or information technology
8+ years of hands-on experience supporting and managing enterprise infrastructure environments in large scale, mission critical organizations.
Extensive experience administering and trouble shooting Windows ( 2016, 2019, 2022, 2025) and Linux Operating Systems
Strong expertise in infrastructure platforms including virtualization technologies, Containerization technologies, Compute, Storage, Networking, Active Directory, DNS, DHCP, Enterprise Back up, recovery and high availability solutions.
10+ years of experience in Production Operations with strict uptime, availability, and reliability
Experience with Monitoring, Observability, and incident management. Site Reliability Engineering (SRE), Infrastructure Operations, or Technology Operations leadership roles.
Proven experience leading large-scale operational transformation and automation initiatives.
Strong understanding of cloud platforms, observability, monitoring, automation frameworks, and modern production support practices.
Experience implementing self-healing, auto-remediation, AI-driven operations (AIOps), or Agentic AI capabilities.
Demonstrated ability to influence senior stakeholders and drive enterprise-wide change.

Other:

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Provides strategic input into business decisions as a trusted advisor.
Manages complexity across business value, technology and interaction models.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Helps determine business priorities and best sequence for execution of business/group strategy.
Acts as the prime subject matter expert for internal/external stakeholders.
Monitors and tracks performance, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Data driven decision making - In-depth / Expert.

Salary:

$85,500.00 - $185,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Production Operations Manager will lead the evolution of production support capabilities by implementing automation, predictive monitoring, and self-healing technologies. This role is responsible for driving operational excellence, managing incident resolution, and ensuring high availability across engineering portfolios.

Requirements

Candidates must possess a bachelor's degree in computer science or information technology and over 10 years of experience in production operations. Extensive expertise in infrastructure platforms, Windows/Linux administration, and leading large-scale operational transformation initiatives is required.

Skills

Production operations
Automation
Infrastructure management
Incident management
Site reliability engineering
Cloud platforms
Observability
Agentic AI
Self-healing systems
Windows administration
Linux administration
Virtualization
Containerization
Strategic leadership
Operational governance
Root cause analysis

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Production Operations
Silent-Ops
A2030
Automation
Predictive Monitoring
Self-healing
Agentic AI
SRE
Infrastructure
Windows
Linux
Virtualization
Containerization
Active Directory
DNS
DHCP
Observability
AIOps
Cloud
Governance
Incident Management
Root Cause Analysis
Operational Resilience
Service Level Agreements
Technology Operations
Enterprise Infrastructure
Data-driven decision making
Risk Management
Stakeholder Management
Transformation

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