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Added 3 hours ago
NB
Senior Analyst Estates advisory
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Analyst, Estates advisory in the Risk team at National Bank Independent Network (NBIN) means acting as a specialist in estate administration and advisory services. In…
Added 3 hours ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
Growth Marketing supports TD Bank Group’s central marketing function with high-quality, innovative, and insight-driven solutions that help build value for customers and shareholders. As a…
Added 6 hours ago
P
Systems Analyst
Precinmac
Milton, ON
- $40 to $45 CAD / hour
- Full-time
Position: Business Central Analyst: Trimaster/HPG - ONSITE
Added 6 hours ago
QP
Manager, AI Delivery
QuadReal Property Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…need the same person in the same week. Using AI day to day is central to the job, not a side interest. Intimate, hands-on knowledge of how these tools behave is what makes the judgment…
Added 15 hours ago
O
Analyst, Investment Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Reporting to the Manager, Investment Accounting, the Analyst is a key team contributor supporting high-quality and timely execution of monthly accounting and general ledger close activities…
Added 16 hours ago
PC
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
- Full-time
Senior Analyst, Product Enablement: Governance and GTM Strategy
Added 17 hours ago
BO
Analyst, Screening Clearances
Bank of Canada
Ottawa, ON
- Full-time
The Bank of Canada has a vision to be a leading central bank - dynamic, engaged and trusted - committed to a better Canada. No other employer in the country offers you the unique…
Added 18 hours ago
NB
Senior Analyst Individual Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst within National Bank Insurance Firm means acting as a specialist in the coordination and analysis of new individual insurance business.
Added 18 hours ago
TU
Senior Financial Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Senior Financial Analyst reports directly to the Finance Manager and forms part of a team supporting the Dean’s Office as well as a portfolio of Faculty of Arts units. This position…
Added 20 hours ago
UO
Senior Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | Buchanan Building (BUCH)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Senior Financial Analyst reports directly to the Finance Manager and forms part of a team supporting the Dean’s Office as well as a portfolio of Faculty of Arts units. This position…
Added 21 hours ago
A
Customer Service Analyst (12-Month Contract)
AbbVie
Montreal, QC
- Full-time
…3PL, Quality Assurance, Pricing and Contract, Area Financial Services (AFS), Local Finance Central Services, necessary to maintain a high level of customer…
Added 22 hours ago
CC
Information Technology Application Analyst
Canada Cartage
Calgary, AB
- Full-time
Provide desk-side assistance and triage issues before they are raised with central/corporate IT.
Added 23 hours ago
T
Senior Group Risk Analyst
TD
Toronto, ON
- Full-time
…Management Committee (ORMC) Orchestration team serves as the central coordination point for leading ORMC Executive Committee administration and related governance processes and risk…
Added 1 day ago
LP
Pension Benefits Analyst
LiUNA Pension Fund of Central and Eastern Canada
Oakville, ON
- Full-time
The Pension Benefits Analyst will work in the Pension Benefits Department and will report to the Pension Benefits Management Team. Primary responsibilities include processing of…
Added 1 day ago
NB
Real Estate Brokerage Analyst (Investment Banking)
National Bank of Canada
Montreal, QC
- Full-time
Analyst on the Real Estate Property and Mortgage Brokerage team, within the
Added 1 day ago
NB
Senior Analyst Accountant
National Bank of Canada
Montreal, QC
- Full-time
As a Senior Analyst in the Trust services team at National Bank Trust (NBT), you’ll be a tax expert working on estate and trust files. In this role, you’ll have a positive impact on the…
Added 1 day ago
TU
Senior Insurance Coordinator
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Insurance and Loss Prevention | Safety & Risk Services | VP Finance and Operations
Added 1 day ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
The Analyst, Business Systems, Health Informatics - Community and Primary Care, is responsible for providing a range of business and systems analysis and support services to the community…
Added 1 day ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are currently looking to fill a Full Time opportunity for a Analyst, Business Systems for the Core Clinical - Ambulatory Team team at the Central City Tower located in Surrey, BC.
Added 1 day ago
UO
Senior Insurance Coordinator
University of British Columbia
Vancouver, BC · UBCV | Donald Rix Building (RIX)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Insurance and Loss Prevention | Safety & Risk Services | VP Finance and Operations
Added 1 day ago
TU
Financial Analyst
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Reconciles transactions posted to central accounts, including Central Revenue and all Campus Wide Expense workbooks
Added 1 day ago
UO
Financial Analyst
University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Reconciles transactions posted to central accounts, including Central Revenue and all Campus Wide Expense workbooks
Added 1 day ago
B
Production Support Analyst
BMO
Toronto, ON
- Full-time
This role is central and critical to bank with high visibility, with a focus on technology that is improving and employing automation and efficiency improvement.
Added 1 day ago
CH
Automation Business Analyst/Project Manager
Calculated Hire
Toronto, ON
- Contract
Business Analyst – Automation & RPA (Fraud Operations)
Added 1 day ago
V
Analyst, Commercial Lending
VersaBank
London, ON
- Full-time
As an Analyst, you will directly support the stability and growth of the Bank’s high-performing product offerings while focusing on pre-funding risk analysis, legal documentation review,…

BMO

Production Support Analyst

Toronto, ON, Canada

Hybrid

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Workplace: Hybrid
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

This role is central and critical to bank with high visibility, with a focus on technology that is improving and employing automation and efficiency improvement.

This position requires an 8-hour shift scheduled between 9:00 a.m. and 9:00 p.m., on any five days per week, including weekends.
On-call or pager duties are NOT required.

This is a HYBRID role.

KEY Duties/Responsibilities:

Work as part of the team in monitoring, service restoration, changes, support, and handling day-to-day activities (7/24/365) required to Run the mission critical IT systems for the company ensuring business Service Levels are met, environments are managed.
Works as part of the team in monitoring Service Desk requests, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident
Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance.
Monitor and track performance and addresses any issues.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.

TOP KEY SKILLS:

3-5 years of experience working with SQL, including writing complex queries, data analysis, performance optimization, data validation, and troubleshooting data issues.
3-4 years of experience with Data Warehousing concepts and technologies, including ETL/ELT processes, data modeling, data quality management, and supporting enterprise data platforms.
2-3 years of experience working in Linux environments, including file management, permissions, process monitoring, log analysis, shell scripting, and system-level troubleshooting.
2-3 years of experience supporting and maintaining ESP Workstation (or equivalent workload automation/scheduling tools), including job scheduling, monitoring, dependency management, failure recovery, and operational support.

Additional Details:

Core Knowledge:

Typically, 4-6 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems or math.
Proficient level of knowledge in MS SQL, Netezza or other data warehousing environments would be beneficial.
ITIL Foundation Certification and experience working in a ServiceNow incident management environment would be an asset.
Working knowledge of ESP, AutoSys, Control-M or other batch scheduling software would be an asset.
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem-solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth

Responsibilities:

Work as part of the team in monitoring, service restoration, changes, support, and handling day-to-day activities (7/24/365) required to Run the mission critical IT systems for the company ensuring business Service Levels are met, environments are managed.
Works as part of the team in monitoring Service Desk requests, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident
Executes fail-over and/or Disaster Recovery of infrastructure and applications in support of business continuity plans of the company
Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance.
Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.
Conducts independent analysis and assessment to resolve strategic issues.
Monitors and tracks performance and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads/Conducts incident recovery and detailed root case analysis.
Deploys manual code to production environment.
Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
Supports deployment activities, managing implementation issues to resolution.
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
Collaborates and engages with the appropriate areas across the bank.
Develops or helps to develop the knowledge assets required for the operation.
Promotes adherence to standards and industry best practices.
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Monitor and support mission-critical IT systems, restore services, manage incidents and production changes, and coordinate with service teams and third-party providers. Analyze system performance and root causes, support disaster recovery and deployments, and work with development teams to improve monitoring, automation, reliability, and operational processes.

Requirements

The role typically requires 4–6 years of IT or business experience, with 3–5 years using SQL and experience in data warehousing, Linux, and workload scheduling tools. A bachelor's degree in a relevant field is mentioned as an alternative to work experience; ITIL Foundation certification and ServiceNow experience are assets.

Skills

SQL
Data Analysis
Performance Optimization
Data Validation
Data Warehousing
ETL/ELT
Data Modeling
Data Quality Management
Linux
Shell Scripting
Log Analysis
ESP Workstation
Workload Automation
Incident Management
Root Cause Analysis
Disaster Recovery

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

SQL
MS SQL
Netezza
Data Warehousing
ETL/ELT
Data Modeling
Data Quality Management
Linux
Shell Scripting
ESP Workstation
AutoSys
Control-M
Workload Automation
ServiceNow
ITIL Foundation
Incident Management
Service Desk
Production Support
IT Operations
Monitoring
Logging
Alerting
Disaster Recovery
Business Continuity
Root Cause Analysis
Production Deployment
Performance Optimization
Automation
Service Levels
Financial Services

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